Why do points often take 7+ days to post?
Dec 8, 2016 | 2:25 pm
#1
Original Poster
Join Date: Oct 2000
Location: South Dakota
Posts: 461
Why do points often take 7+ days to post?
Compared to other hotels and airlines Marriott points seem to often take FOREVER to post. I was just on a trip to DC, and my Delta miles posted for the first leg of the flight by the time I landed on the second leg. It's now been a week and my hotel still hasn't posted.
I know they say to wait 10 days before contacting them, but it just seems odd that in today's day and age it can take this long!
I know they say to wait 10 days before contacting them, but it just seems odd that in today's day and age it can take this long!
Dec 8, 2016 | 3:31 pm
#2
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,907
It may vary by property - how quickly they do whatever it is they need to do in the back office to clear the stay out of their system and push it up to where MR processing takes place. I consistently check out of the same CY on Fridays, and the points are consistently there by Sunday morning or afternoon. I've certainly stayed at properties where the points took much longer to post (maybe about a week, as you experienced), though.
Dec 8, 2016 | 7:42 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 26,113
And to me, that's actually faster than, say, IHG, which never seems to post in less than about 5 days. At least Marriott can post in about 2 days, even if not all properties do so. IHG seems incapable of it.
Dec 9, 2016 | 3:41 am
#4
Join Date: Jan 2010
Posts: 1,270
Generally my nights/points post after 1-2 days after checkout.
Only 2 or 3 times a year I need to send in a missing stay request.
Only 2 or 3 times a year I need to send in a missing stay request.
Dec 9, 2016 | 3:51 am
#5
Join Date: Aug 2006
Location: Pittsburgh Pennsylvania
Programs: Marriott Platinum, Starwood Platinum
Posts: 382
Compared to other hotels and airlines Marriott points seem to often take FOREVER to post. I was just on a trip to DC, and my Delta miles posted for the first leg of the flight by the time I landed on the second leg. It's now been a week and my hotel still hasn't posted.
I know they say to wait 10 days before contacting them, but it just seems odd that in today's day and age it can take this long!
I know they say to wait 10 days before contacting them, but it just seems odd that in today's day and age it can take this long!