I had an unexpected stay at the Marriott inside the Montreal airport due to a cancelled flight. At check in, the desk agent told me "you have been upgraded to the executive level". Great, I thought - I can have a quick breakfast in the lounge before my flight in the morning. I called the care phone to ask where the lounge was, and it turns out that their concierge lounge is closed for renovations, but the care phone line told me "just go to the restaurant and tell them your room number, and you can have breakfast there". So I did that, and the host stated "your room rate doesn't include breakfast".

At check out I asked the desk agent about this, and he said "Since the lounge is closed for renovations, that is why you don't get it". And then he said "Plus it is a weekend (Friday morning is a weekend?), so even if it wasn't under renovation, it would have been closed".

Anyway, I didn't have a lot of time before my (rebooked) flight, so I just left and went into the airport and bought breakfast after getting through security.

My question is: If you stay on the executive floor, should you be entitled to breakfast, or only if you actually book that room class? I am not a Marriott gold, so status was not supposed to get me anything.

Thank you,
BJFly

As platinum when I've stayed at this property I've always been given executive lounge access and when closed on weekends have been given coupons for the restaurant.

I would say you would only be entitled to breakfast of gold or platinum or paid through executive floor access or with a rate with breakfast.

In your case you were just upgraded to the floor.

However, I suspect that the rooms are the same, so the OP's "upgrade" would mean just a room on one of these high floors.

They seem to be a little inconsistent here. I have stayed there 5 or 6 times in the past two years on weeknights. Even when the lounge was open I was always directed to an area in the back of the restaurant in the lobby level where they provided access to the full buffet breakfast. No coupon, and often not even asked a room number. Never saw breakfast served in the lounge

I probably would have told the restaurant host that I was in an exec level room & had been told by the care line to just give my room #, and then let them duke it out.

It also sounds like the FDC was a bit clueless. Even if an exec lounge is closed for renovation or on a weekend, if breakfast is part of the bennies, either from status or paid stay, then breakfast should be provided.

Re: whether one is entitled to bennies when one doesn't have status & gets upgraded to an exec lounge floor, I've seen it debated in multiple chain threads & not sure there's ever been a definitive answer.

Cheers.

hey, its Montreal !, did you ask in french ?