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Old Aug 13, 2016 | 11:04 am
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BJfly
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Join Date: Jun 2004
Posts: 280
Question about Executive Level

I had an unexpected stay at the Marriott inside the Montreal airport due to a cancelled flight. At check in, the desk agent told me "you have been upgraded to the executive level". Great, I thought - I can have a quick breakfast in the lounge before my flight in the morning. I called the care phone to ask where the lounge was, and it turns out that their concierge lounge is closed for renovations, but the care phone line told me "just go to the restaurant and tell them your room number, and you can have breakfast there". So I did that, and the host stated "your room rate doesn't include breakfast".

At check out I asked the desk agent about this, and he said "Since the lounge is closed for renovations, that is why you don't get it". And then he said "Plus it is a weekend (Friday morning is a weekend?), so even if it wasn't under renovation, it would have been closed".

Anyway, I didn't have a lot of time before my (rebooked) flight, so I just left and went into the airport and bought breakfast after getting through security.

My question is: If you stay on the executive floor, should you be entitled to breakfast, or only if you actually book that room class? I am not a Marriott gold, so status was not supposed to get me anything.

Thank you,
BJFly
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