Marriott IPhone App Down?
Aug 12, 2016, 5:14 pm
#1
Original Poster
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
Marriott IPhone App Down?
Starting about 12 hours ago, I couldn't log into the Marriott mobile app on iPhone. I got the password/login incorrect error. I was able to log into the website using the same login/password combination. I am traveling in China but I have never had an issue logging in before.
Aug 13, 2016, 4:42 am
#2
Join Date: Nov 2013
Location: NYC / TYO / Up in the Air
Programs: UA 1k (12 year fallen GS) 1.7MM, AA 2.1MM, EK, BA, SQ, CX, Marriot LT, Accor P
Posts: 6,262
Starting about 12 hours ago, I couldn't log into the Marriott mobile app on iPhone. I got the password/login incorrect error. I was able to log into the website using the same login/password combination. I am traveling in China but I have never had an issue logging in before.
Aug 13, 2016, 6:09 am
#3
Join Date: Jan 2010
Posts: 1,270
These last days no problem with the app on wifi or 4G in Hongkong and Seoul.
Aug 13, 2016, 10:10 pm
#4
Original Poster
Join Date: Dec 2007
Location: SFO
Programs: UA 1MM, Marriott LTP, Hilton Gold, Hyatt Discoverist, Hertz PC
Posts: 1,002
Registered email address mysteriously deleted from my profile
I finally found the problem. After trying many times unsuccessfully, I received an email at my registered email address asking me to sign up for a Marriott membership account. I thought there might be something wrong with my email address on file. So I used my Marriott Rewards Number to log into the iPhone app and it was successful.
Then I went online and looked at my profile. To my surprise, it showed that I didn't supply an email address. So for some reason, my registered email address was unregistered by someone or by the system due to some bug.
I immediately reentered my email address and then changed my password. I didn't see any points missing or any other suspicious activities. But this worries me enough.
Then I went online and looked at my profile. To my surprise, it showed that I didn't supply an email address. So for some reason, my registered email address was unregistered by someone or by the system due to some bug.
I immediately reentered my email address and then changed my password. I didn't see any points missing or any other suspicious activities. But this worries me enough.
Aug 15, 2016, 10:21 am
#5
Join Date: Apr 2005
Location: ORD
Programs: AA, UA Plat, HH Gold, Marriott Amb
Posts: 417
I've had issues with the Android version (updated Aug 3) on and off for the past few days.
I keep getting logged out. Haven't been able to log in at all with MR# and only about 50% of the time with email.
I keep getting logged out. Haven't been able to log in at all with MR# and only about 50% of the time with email.
Jan 20, 2018, 7:00 am
#6
Join Date: Aug 2012
Posts: 542
Is the app down for others? I left a hotel early this morning without checking out, and was planning to check out from the app, but it’s been down for me all morning.
Jan 20, 2018, 7:49 am
#7
Join Date: Apr 2014
Programs: DL Gold, UA nothing (ex-GS), Marriott lifetime Plat, Hyatt Globalist
Posts: 920
Yes, it’s down for me too.
Jan 20, 2018, 7:52 am
#8
Join Date: Dec 2017
Programs: Hotel-Airline-CAR
Posts: 8
It is down for me as well.
Jan 20, 2018, 8:41 am
#9
Join Date: Oct 2017
Programs: AS MVP, Marriott Platinum
Posts: 191
Same here
Jan 20, 2018, 8:55 am
#10
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Down for the last 8 hours...
Jan 20, 2018, 5:41 pm
#11
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Still down...
Jan 20, 2018, 7:22 pm
#12
Join Date: Nov 2017
Location: Chicago
Programs: Marriott/SPG Platinum
Posts: 16
I suspect this has something to do with China. If you google marriott news you'll see the related stories.
Jan 21, 2018, 3:17 am
#13
Join Date: Sep 2003
Location: W29
Programs: It's Complicated...
Posts: 6,808
Been down for me for almost 24 hours. Thread says iPhone but I am an Android user. 
Jan 21, 2018, 3:22 am
#14
Join Date: Nov 2017
Posts: 151
Any updates on this? Mine has been down for two days now.
Jan 21, 2018, 5:55 am
#15
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
IME with their new website, it will probably start working sometime tomorrow. They would load the new website on Friday, with many aspects not working, and let it run over the weekend and then reverting to the legacy web site sometime on Monday when they return to work. This is Marriot IT after all. Lower your expectations and you'll be fine or at least pleasantly surprised in the event they exceed our low expectations. FWIW, I have complained to no avail in the past.
