Noise Compensation
Feb 19, 2016 | 3:37 am
#1
Original Poster
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta Diamond 2MM, Marriott Lifetime Titanium, Hilton Diamond
Posts: 515
Noise Compensation
I was sleeping comfortably at a Ritz-Carlton last weekend when I was awakened by the sound of a vacuum cleaner. I looked at the clock and it said 12:18am. The noise continued and kept getting louder until it was at our door. My wife opened the door and the person vacuuming literally ran away. The next morning I tell the front desk about the incident and he almost sounded incredulous. He apologized and said he would notify the "night cleaning" of what had transpired. No offer of compensation was voiced. The function of a hotel is to provide a comfortable place to rest when you are away from home, if that premise is breached, there is no value and for what one pays for an RC, even more so. Rant over...
Feb 19, 2016 | 4:08 am
#2
Suspended
Join Date: Sep 2012
Posts: 827
sure, you had a legit claim for compensation inc but not limited to a comped night, but the time to complain about this issue was before you left the RC not a week afterwards.
I was sleeping comfortably at a Ritz-Carlton last weekend when I was awakened by the sound of a vacuum cleaner. I looked at the clock and it said 12:18am. The noise continued and kept getting louder until it was at our door. My wife opened the door and the person vacuuming literally ran away. The next morning I tell the front desk about the incident and he almost sounded incredulous. He apologized and said he would notify the "night cleaning" of what had transpired. No offer of compensation was voiced. The function of a hotel is to provide a comfortable place to rest when you are away from home, if that premise is breached, there is no value and for what one pays for an RC, even more so. Rant over...
Feb 19, 2016 | 9:12 pm
#3
Join Date: Mar 2008
Location: Fort Lauderdale, FL
Posts: 3,359
Offers of compensation can be tricky for hotels. I used to be a Night Manager. People react differently to service recovery gestures. While you were expecting for the Front Desk agent to offer some form of compensation, that's not a universal feeling. In fact, some people would get angry if the agent offered anything. (Trust me. I know from experience.) That type of person might see that action as an attempt to dismiss the problem instead of getting it fixed so that it doesn't happen again.
An example of this point-of-view is when FT members contact airlines to try to get a problem fixed. In some situations, the airline will give miles without addressing the problem. That can even happen when people say they do not want miles.
In the future, if you find yourself in a similar situation, speak up. And, as leeky notes, address the issue of compensation while you are at the hotel.
An example of this point-of-view is when FT members contact airlines to try to get a problem fixed. In some situations, the airline will give miles without addressing the problem. That can even happen when people say they do not want miles.
In the future, if you find yourself in a similar situation, speak up. And, as leeky notes, address the issue of compensation while you are at the hotel.
Feb 19, 2016 | 9:21 pm
#4
Join Date: Apr 2015
Location: California
Programs: Marriott Gold (1st choice) BW Diamond (2nd)
Posts: 299
Why didnt you call guests services right away and ask for them to stop, its 12am for gods sake. I feel like it was the hotel's fault to allow vacuuming at such hour when most guests would be asleep, perhaps the housekeeper was new and made a mistake of what should or shouldnt be done. If there is ever a problem that jeopardizes my sleep and cant wait till the morning, i would bring it up asap so the hotel has a chance to fix the problem. I dont like to have all sorts of problems and wait till check out to complain about it and fish for discounts.
Feb 20, 2016 | 6:44 am
#5
Original Poster
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta Diamond 2MM, Marriott Lifetime Titanium, Hilton Diamond
Posts: 515
Why didnt you call guests services right away and ask for them to stop, its 12am for gods sake. I feel like it was the hotel's fault to allow vacuuming at such hour when most guests would be asleep, perhaps the housekeeper was new and made a mistake of what should or shouldnt be done. If there is ever a problem that jeopardizes my sleep and cant wait till the morning, i would bring it up asap so the hotel has a chance to fix the problem. I dont like to have all sorts of problems and wait till check out to complain about it and fish for discounts.