Originally Posted by danola

I was sleeping comfortably at a Ritz-Carlton last weekend when I was awakened by the sound of a vacuum cleaner. I looked at the clock and it said 12:18am. The noise continued and kept getting louder until it was at our door. My wife opened the door and the person vacuuming literally ran away. The next morning I tell the front desk about the incident and he almost sounded incredulous. He apologized and said he would notify the "night cleaning" of what had transpired. No offer of compensation was voiced. The function of a hotel is to provide a comfortable place to rest when you are away from home, if that premise is breached, there is no value and for what one pays for an RC, even more so. Rant over...