"honor bar" implementations
#31
Join Date: May 2014
Posts: 344
. Had that been me, I would not have just quietly agreed, the MOD would have been involved for sure.BTW, what the heck id Dragoncon? A trade show for dragons?
#32
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Something my niece and 51,999 other people look forward to every year. Here is the info: http://dragoncon.org/
#33
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,088
The CL is not a private club. It is subject to the same laws as any other establishment serving alcohol. Most hotels likely have a single liquor license covering all operations within the hotel. There are no exceptions for the CL because its hotel guests congregating there.
There is no right to bring alcohol into any establishment. Establishments are free to control who brings in alcohol and under what circumstances.
There is no right to bring alcohol into any establishment. Establishments are free to control who brings in alcohol and under what circumstances.
There is also a difference between what you can do in a room for which you have a contract for occupancy and what you can do in common areas. For example, it might be completely acceptable to walk around naked in your contracted room, but it wouldn't be acceptable in the common areas. The fact you can consume legally purchase alcohol in your room doesn't automatically grant permission to do so in common areas, any more than you can walk around naked in common areas.
.State laws & property policies trump your "right" to bring your own booze into the exec lounge. And properties that are charging for booze in the exec lounge (US/Canada) consider it a revenue source. I doubt they're going to look favorably on those who want to bring their own booze into the lounge to avoid having to pay honor bar prices, just like they would not look favorably on someone wanting to bring their own booze into the hotel bar to avoid having to pay bar prices.
Cheers.
#34
Join Date: May 2014
Posts: 344
In my 30 year+ experience (plus with my parents before that) the MOD, and if not the GM or their assistant, would have instructed the attendant to not only allow me to bring in my wine, but would have instructed them to open it and serve it to me. I've experienced similar events with low level employees scores of times, not this exactly, but similar issues. The MOD or GM always resolves them to my benefit, as is their job.
Never, in hundreds and hundreds of hotels, has a situation like this resulted in the MOD suggesting a different property. Just such a ridiculous idea that they would. What they do in the real world is fly through as many hoops as necessary to ensure guest satisfaction and not move a paying guest to a different property.
#35
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,088
Sadly, I've grown to expect you to find reasons to argue and disagree with every point I make. So disappointing.
In my 30 year+ experience (plus with my parents before that) the MOD, and if not the GM or their assistant, would have instructed the attendant to not only allow me to bring in my wine, but would have instructed them to open it and serve it to me. I've experienced similar events with low level employees scores of times, not this exactly, but similar issues. The MOD or GM always resolves them to my benefit, as is their job.
In my 30 year+ experience (plus with my parents before that) the MOD, and if not the GM or their assistant, would have instructed the attendant to not only allow me to bring in my wine, but would have instructed them to open it and serve it to me. I've experienced similar events with low level employees scores of times, not this exactly, but similar issues. The MOD or GM always resolves them to my benefit, as is their job.
There are times when I agree with you & times I don't. I post in both instances. If your 30+ years experience was with honor bars in the US exec lounges & all of the properties allowed you to bring your own wine into the exec lounge vs. signing the drink chit (or ordering from an attendant) I might agree with you.
But those of us who reside on this side of the pond who have stayed at Marriotts for many years & who are also aware that liquor laws differ by state & that properties are not prone to allow one's own wine/booze in the exec lounge where they're selling wine/booze won't agree as much.
I would wager $$ that the ATL Marquis GM/MOD would not tell the exec lounge staff to let you bring your own wine into the lounge & open it for you, having stayed at the property previously.
Getting back to the original topic. Given the # of Marriott FS brand hotels in the US I still think it's more the exception than the norm for there to be an attendant vs. signing the honor bar chit, but there might be a move to go that way moving forward. Probably to avoid folk who have 2 drinks but mark only 1 or to cut down on usage. The issue, as noted, is that it's a bit annoying if one has to wait for the attendant to clear tables in order to get a drink.
BTW - even though the wine is free in the London Renaissance, the last time I stayed there they had switched to the wine in the lounge kitchen/the attendant bringing it to you vs. you getting it yourself.
The NY Hilton (which has a good size exec lounge) actually set up a bar in the lounge, so you can wait for the attendant or just go to the bar to order your drink/sign the drink to your room.
Cheers.
#36
Join Date: May 2014
Posts: 344
Didn't realize that agreeing with you 100% was a requirement when posting on FT
There are times when I agree with you & times I don't. I post in both instances.
If your 30+ years experience was with honor bars in the US exec lounges & all of the properties allowed you to bring your own wine into the exec lounge vs. signing the drink chit (or ordering from an attendant) I might agree with you.
But those of us who reside on this side of the pond who have stayed at Marriotts for many years & who are also aware that liquor laws differ by state & that properties are not prone to allow one's own wine/booze in the exec lounge where they're selling wine/booze won't agree as much.
I would wager $$ that the ATL Marquis GM/MOD would not tell the exec lounge staff to let you bring your own wine into the lounge & open it for you, having stayed at the property previously.
Getting back to the original topic. Given the # of Marriott FS brand hotels in the US I still think it's more the exception than the norm for there to be an attendant vs. signing the honor bar chit, but there might be a move to go that way moving forward. Probably to avoid folk who have 2 drinks but mark only 1 or to cut down on usage. The issue, as noted, is that it's a bit annoying if one has to wait for the attendant to clear tables in order to get a drink.
BTW - even though the wine is free in the London Renaissance, the last time I stayed there they had switched to the wine in the lounge kitchen/the attendant bringing it to you vs. you getting it yourself.
The NY Hilton (which has a good size exec lounge) actually set up a bar in the lounge, so you can wait for the attendant or just go to the bar to order your drink/sign the drink to your room.
Cheers.
There are times when I agree with you & times I don't. I post in both instances. If your 30+ years experience was with honor bars in the US exec lounges & all of the properties allowed you to bring your own wine into the exec lounge vs. signing the drink chit (or ordering from an attendant) I might agree with you.
But those of us who reside on this side of the pond who have stayed at Marriotts for many years & who are also aware that liquor laws differ by state & that properties are not prone to allow one's own wine/booze in the exec lounge where they're selling wine/booze won't agree as much.
I would wager $$ that the ATL Marquis GM/MOD would not tell the exec lounge staff to let you bring your own wine into the lounge & open it for you, having stayed at the property previously.
Getting back to the original topic. Given the # of Marriott FS brand hotels in the US I still think it's more the exception than the norm for there to be an attendant vs. signing the honor bar chit, but there might be a move to go that way moving forward. Probably to avoid folk who have 2 drinks but mark only 1 or to cut down on usage. The issue, as noted, is that it's a bit annoying if one has to wait for the attendant to clear tables in order to get a drink.
BTW - even though the wine is free in the London Renaissance, the last time I stayed there they had switched to the wine in the lounge kitchen/the attendant bringing it to you vs. you getting it yourself.
The NY Hilton (which has a good size exec lounge) actually set up a bar in the lounge, so you can wait for the attendant or just go to the bar to order your drink/sign the drink to your room.
Cheers.
, but have openly disagreed often
.But........
In an attempt to solve this issue with the Atlanta Marriott Marquis I just called them and spoke to Skyler, the front office manager. She just transferred from Miami and thought the idea that you could not bring your own wine into the lounge to be absurd, so she put me on hold and checked with her boss.
Unfortunately.....
Her boss gave no concrete answer. She said that "he did not know if there are any laws regarding this, did not think there was any hotel policy, but if someone was intoxicated the attendant would have the right to intervene"
So.............
Even the one concrete example given, is actually a toss-up
, unless one of us checks back with Skyler tomorrow
! I honestly had hoped to get a solid answer from them one way or the other. To openly admit that I was completely wrong, or to (ever so slightly) gloat that I was, most likely, correct.Either way Sharon, laws/regs/policies aside, I can tell you with complete honesty that any time a hotel staff member has told me "no" (or my parents) on something we felt was unreasonable, management has always, always, resolved in our favor. Naturally I've never asked for drugs, or escorts or anything illegal or inappropriate, so the "no" thing would never be ok.
IMO - and my vast experience - hotel management will always find a way to ensure that I look forward to returning to their property, not suggesting I find another or creating a situation where I would not want to return.
Peace, ok? Let's shake hands and call it a draw....otherwise, tag, you're it
.
#37


Join Date: Nov 2012
Posts: 769
At the PHL (airport) Marriott last month, liquors were self serve while the wine was poured by the attendant. I thought this was strange because liquors were far more expensive than the wine, which was very low end and so bad, I find it hard to believe anyone would intentionally try to "steal" it.
#38
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,088
You have not agreed with anything I've written in a very long time
, but have openly disagreed often
.
But........
In an attempt to solve this issue with the Atlanta Marriott Marquis I just called them and spoke to Skyler, the front office manager. She just transferred from Miami and thought the idea that you could not bring your own wine into the lounge to be absurd, so she put me on hold and checked with her boss.
Unfortunately.....
Her boss gave no concrete answer. She said that "he did not know if there are any laws regarding this, did not think there was any hotel policy, but if someone was intoxicated the attendant would have the right to intervene"
So.............
Even the one concrete example given, is actually a toss-up
, unless one of us checks back with Skyler tomorrow
! I honestly had hoped to get a solid answer from them one way or the other. To openly admit that I was completely wrong, or to (ever so slightly) gloat that I was, most likely, correct.
Either way Sharon, laws/regs/policies aside, I can tell you with complete honesty that any time a hotel staff member has told me "no" (or my parents) on something we felt was unreasonable, management has always, always, resolved in our favor. Naturally I've never asked for drugs, or escorts or anything illegal or inappropriate, so the "no" thing would never be ok.
IMO - and my vast experience - hotel management will always find a way to ensure that I look forward to returning to their property, not suggesting I find another or creating a situation where I would not want to return.
Peace, ok? Let's shake hands and call it a draw....otherwise, tag, you're it
.
, but have openly disagreed often
.But........
In an attempt to solve this issue with the Atlanta Marriott Marquis I just called them and spoke to Skyler, the front office manager. She just transferred from Miami and thought the idea that you could not bring your own wine into the lounge to be absurd, so she put me on hold and checked with her boss.
Unfortunately.....
Her boss gave no concrete answer. She said that "he did not know if there are any laws regarding this, did not think there was any hotel policy, but if someone was intoxicated the attendant would have the right to intervene"
So.............
Even the one concrete example given, is actually a toss-up
, unless one of us checks back with Skyler tomorrow
! I honestly had hoped to get a solid answer from them one way or the other. To openly admit that I was completely wrong, or to (ever so slightly) gloat that I was, most likely, correct.Either way Sharon, laws/regs/policies aside, I can tell you with complete honesty that any time a hotel staff member has told me "no" (or my parents) on something we felt was unreasonable, management has always, always, resolved in our favor. Naturally I've never asked for drugs, or escorts or anything illegal or inappropriate, so the "no" thing would never be ok.
IMO - and my vast experience - hotel management will always find a way to ensure that I look forward to returning to their property, not suggesting I find another or creating a situation where I would not want to return.
Peace, ok? Let's shake hands and call it a draw....otherwise, tag, you're it
.Again, getting back to the original topic of the thread. I still think it's more the exception than the norm to have the attendant do the drink thing vs. having the honor bar, but would be interesting to see if Marriott moves more towards that. Maybe this thread could have a wiki added with listings of those that do have the attendants vs. the help yourself.
Anyway, I'm done w/ this thread. Need to call some of the US properties myself wrt whether the exec lounge is open/closed on weekends & what they do for brekkie when it's closed, so I can update the exec lounge sticky.
Cheers.
#39




Join Date: Jul 2009
Location: EWR
Programs: UA Gold, Marriott Titanium, Hilton Silver, Hertz
Posts: 458
The last 2 Marriott FS properties I stayed at had attendents in the lounge serving drinks, including pouring wine:
NYC Marriott Marquis
SFO Marriott (which is an M Club)
NYC Marriott Marquis
SFO Marriott (which is an M Club)
#40
Join Date: May 2014
Posts: 344
Dude, you're way too invested in this. If you want to feel you're right & the rest of us are wrong wrt bring in our own booze into US exec lounges re: of state laws or individual property policies, that's fine. Doesn't necessarily mean it's accurate, but if you want to spend your time calling all the FS properties in the US & Canada, go for it.
Who are the "rest of us"
. One person made a comment about laws, you latched onto it and repeated it three times.Problem is I was done with the thread. I made a case that you could always bring in your wine and challenged someone to do what you suggested I do, find one hotel that doesn't. In less than a day I was proven wrong and accepted that. I WROTE LONG AGO IN THIS THREAD THAT I WAS WRONG (so your "If you want to feel you're right & the rest of us are wrong" shows you actually didn't read the posts I would think). In that post where I admitted I was wrong, I actually was laughing about with "the worldwide search is over"
. I have no problem accepting when I'm wrong or saying that, as I did here.It should have ended there.
But then you posted the absolutely ridiculous:
Skyler got back to me and confirmed the ATL MC Marquis has a HOTEL policy which does prohibit alcohol from being brought into the lounge. I find that strange, but long before your comment about a MOD being glad to remove one of their most loyal guests, I completely had accepted my mistake, as I wrote with a joke and a smile. So not sure why you didn't shake on it and tag me. One again - I WAS WRONG (although that was written days and days ago, by me). Shrug.
Regarding "local laws", by in large, if not exclusively they restrict days of the week/hours of operation that licensed establishments can sell or serve, they zone location and authorize or refuse licenses, they prohibit the consumption of alcohol outdoors and in other non licensed locations.
I could obviously be wrong, but common sense would typically indicate that the inside of a hotel, which would include it's lounge, would never be a specific location a local law would site for restricting alcohol consumption, that is if the hotel itself has a valid license.
Good luck with the sticky.
#41
Join Date: May 2014
Posts: 344
Something my niece and 51,999 other people look forward to every year. Here is the info: http://dragoncon.org/
.
#42


Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,107
I frequently enjoy a high quality Vodka such as Absolut, Grey Goose, Titos and Ciroc and the 10 oz water bottles found in most Marriott lounges make travel, concerts and sporting events easy, discrete and economical... Thank you Marriott, they are the perfect size for me.
#43
FlyerTalk Evangelist




Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,163
You have the right to bring a bottle of wine into the hotel, and into your room (where you may drink it). You do not have the right to drink it in a lounge where the hotel's liquor license may be at risk.
#44
FlyerTalk Evangelist




Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,163

