Email from Marriott Today-Posting Errors Earlier This Year
May 21, 2014 | 11:05 am
#1
Original Poster
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Email from Marriott Today-Posting Errors Earlier This Year
Anyone else get this? I can't figure out the errors, but I got the 500 point bonus.
"Due to a systems error that affected some of our hotels in early January, you were not credited with all of the points you should have received. The issue has now been resolved and all points for these stays have been correctly credited to your account. As a gesture of thanks for your patience and loyalty to Marriott Rewards, a Delayed Posting Bonus of 500 points has also been credited to your account. Please don't hesitate to contact us if you have any further questions or concerns.
You can view your account activity by visiting us at http://www.Marriott.com and clicking on "Sign In to My Account" or by contacting Marriott Guest Services at 801-468-4000."
"Due to a systems error that affected some of our hotels in early January, you were not credited with all of the points you should have received. The issue has now been resolved and all points for these stays have been correctly credited to your account. As a gesture of thanks for your patience and loyalty to Marriott Rewards, a Delayed Posting Bonus of 500 points has also been credited to your account. Please don't hesitate to contact us if you have any further questions or concerns.
You can view your account activity by visiting us at http://www.Marriott.com and clicking on "Sign In to My Account" or by contacting Marriott Guest Services at 801-468-4000."
May 21, 2014 | 12:20 pm
#2
Join Date: Oct 2013
Posts: 51
I know there was an issue for certain hotels where the stays/points wouldn't post. For the first several weeks of January, I had to call in each week to have the stay posted (it wouldn't do it automatically even though it was under my rewards account). I'm not sure if that's what they're referring to or not.
As for me - It appears that I received the 500 points mentioned above...but I did not receive any other adjustments to my account.
As for me - It appears that I received the 500 points mentioned above...but I did not receive any other adjustments to my account.
May 21, 2014 | 12:47 pm
#3
Join Date: Apr 2004
Location: TPA/AUS
Programs: AA EXP/2MM/AC; UA Silver; AS; DL; Marriott LTT; National Car Elite
Posts: 2,449
I received the email and points, but I have no idea what the error was.
May 21, 2014 | 1:12 pm
#4
Join Date: Jan 2013
Location: LA
Posts: 1,281
I received this email as well. I know I had an issue with the Marriott in Orlando. It took over 3 weeks to post. Upon speaking with Marriott Corporate, a select number of Marriott hotels were having issues posting points to the accounts. They issued me a courtesy point bonus at that time, so kind of surprised to see I received this today.
It was a known issue though, so you probably stayed at one of the hotels that had problems of posting points automatically. The hotel you stayed at though may have been smart enough to know they could manually post the points.
It was a known issue though, so you probably stayed at one of the hotels that had problems of posting points automatically. The hotel you stayed at though may have been smart enough to know they could manually post the points.
May 21, 2014 | 1:33 pm
#5
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,628
May 21, 2014 | 1:42 pm
#6
Join Date: Dec 2003
Location: PHL
Programs: AA EXP, Marriott Lifetime Plat, SPG Plat, AMEX Plat, Hertz PC, Travels too Much Platinum
Posts: 3,290
May 21, 2014 | 6:48 pm
#7
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,868
I got 500 points. There was an issue with delayed posting in January. I had one or two delayed posts, but the delay wasn't long, so I think this is pretty generous. Here's the thread about the issue: http://www.flyertalk.com/forum/marri...ing-issue.html
May 21, 2014 | 6:58 pm
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
I got the email annd 500 points too, but I can't easily verify if something was otherwise adjusted on my account. I vaguely remember calling twice within the last six months regarding points at two different hotels but both cases were quite idiosyncratic.
May 22, 2014 | 10:43 am
#9
Join Date: Jan 2002
Location: Washington, DC, USA
Programs: UA MM, MB LifeTit
Posts: 1,868
In my case, this was just a delay. Everything posted correctly, it just took a little longer.