Can the Front Desk see differences in the same Status?
May 21, 2014 | 9:55 am
#1
Original Poster
Join Date: May 2014
Programs: DL Gold; MR Plat
Posts: 20
Can the Front Desk see differences in the same Status?
Was travelling this week, checked in with a coworker who is going through the "touch of gold" challenge. He checked in just after me due to the lines, and somehow he managed to get a higher floor location room, with a king, while I was 2 floors lower with 2 double beds (reservation was for a king) as a Platinum member - Makes NO sense at all.
May 21, 2014 | 10:42 am
#2
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,140
Was travelling this week, checked in with a coworker who is going through the "touch of gold" challenge. He checked in just after me due to the lines, and somehow he managed to get a higher floor location room, with a king, while I was 2 floors lower with 2 double beds (reservation was for a king) as a Platinum member - Makes NO sense at all.
Second, invoke the guarantee. If your reservation had your Platinum # on it & it said you had a king the property owes you $100. Collect it before you check out.
BTW - your title doesn't make sense since gold & platinum are not the same status. It should be why did the gold get the king & not me?
Cheers.
May 21, 2014 | 10:58 am
#3
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
No they cannot. They see Gold, not lifetime Gold, vanilla Gold, touch of Gold, etc.
May 21, 2014 | 11:16 am
#4
Join Date: Feb 2000
Location: Denver, CO, USA
Programs: Former 1KMM now free as UA Gold MM, former HH D, Marriott Lifetime Plat
Posts: 1,130
They can definitely see other information: points balance, last several stays, number of nights YTD. Was at a FFI where they slid that info under my door.
May 21, 2014 | 12:58 pm
#5
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Other guy tip the FD better?
May 21, 2014 | 1:27 pm
#6
Moderator: Alaska Airlines Atmos Rewards
Join Date: Feb 2005
Posts: 13,641
May 21, 2014 | 1:51 pm
#7
Join Date: Sep 2008
Location: Midwest USA
Programs: BA Gold, UA Silver, Marriott TIT (LT), Hilton DIA
Posts: 2,033
I checked into a Ren 2 different times (same hotel, same clerk, a month apart) and he thanked my for my lifetime status. I think at the time I was PP and LTG. I meant to ask him if the computer shows LT status, but I forgot.
May 21, 2014 | 2:08 pm
#8
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
I was told by a clerk they cannot, but he may have just not known what to look for? At the Gaslamp and they are pretty good.
May 21, 2014 | 2:11 pm
#9
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
As SkiAdcock mentioned, if you are a Gold and your bed preference wasn't met then you can invoke the Room Type Guarantee (assuming your stay was in the US or Canada as I think only Plats get that Guarantee outside NA.)
Forgetting the elite guarantee for a moment, it is possible that when you checked in a room on a higher floor wasn't available yet but became available after you checked-in. (But remembering the guarantee again, if the hotel is in NA, they should told you your room wasn't available yet and worked on getting it available for you.)
Forgetting the elite guarantee for a moment, it is possible that when you checked in a room on a higher floor wasn't available yet but became available after you checked-in. (But remembering the guarantee again, if the hotel is in NA, they should told you your room wasn't available yet and worked on getting it available for you.)
May 21, 2014 | 2:16 pm
#10
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
I checked the Marriott Insiders board and in 2011 a Marriott employee confirmed that the property only sees the status without additional information such as Lifetime.
It is possible this has changed in the last 3 years, but I'm not holding my breath.
It is possible this has changed in the last 3 years, but I'm not holding my breath.
May 21, 2014 | 3:58 pm
#11
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,077
I check in with co-workers fairly often most of which are all Plat. There have been numerous times where one or some but not all will get "upgraded" (most of the time just to CL), most of the time without really asking.
May 21, 2014 | 7:22 pm
#12
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
As SkiAdcock mentioned, if you are a Gold and your bed preference wasn't met then you can invoke the Room Type Guarantee (assuming your stay was in the US or Canada as I think only Plats get that Guarantee outside NA.)
Forgetting the elite guarantee for a moment, it is possible that when you checked in a room on a higher floor wasn't available yet but became available after you checked-in. (But remembering the guarantee again, if the hotel is in NA, they should told you your room wasn't available yet and worked on getting it available for you.)
Forgetting the elite guarantee for a moment, it is possible that when you checked in a room on a higher floor wasn't available yet but became available after you checked-in. (But remembering the guarantee again, if the hotel is in NA, they should told you your room wasn't available yet and worked on getting it available for you.)
May 22, 2014 | 6:05 am
#13
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
OP can definitely collect on the Room Type Guarantee provided the line, "guaranteed - king bed," was on his reservation. Let's not forgot there have been problems on Marriott's web site with the bed type in our profiles not carrying over and being guaranteed in our reservations. If this happened to the OP that may be why he was put into a room with two beds.
Hopefully, the OP remembers to invoke the guarantee, if it applies, before check-out.
Regards,
RIP...
Hopefully, the OP remembers to invoke the guarantee, if it applies, before check-out.
Regards,
RIP...
May 22, 2014 | 9:09 am
#14
Join Date: Feb 2005
Location: Washington DC
Programs: IB Oro, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium
Posts: 1,923
Regarding lifetime status, one time a check-in agent at a Renaissance told me that it was my anniversary of joining Marriott Rewards (giving me a free drink chit in the process) and I asked him how he knew - he showed me his screen and it showed my join date, points balance, lifetime to date nights, last stay, and other information. So if someone saw a Platinum with 750+ nights (I think I was at around 730 at the time), right or wrong they might hazard a guess that the person was lifetime if they happened to check that piece of information.
So at least based on what that agent showed me, at check-in they could at least discriminate based on life to date nights, points balance, join date, etc...
So at least based on what that agent showed me, at check-in they could at least discriminate based on life to date nights, points balance, join date, etc...
May 22, 2014 | 9:20 am
#15
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,599
You are assuming the average front desk clerk knows that lifetime status exists, and knows the criteria for each lifetime level.