Lost goodwill using LNF
#16
FlyerTalk Evangelist

Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
I thought a LNF rate had to be like/like, so don't see why breakfast would be excluded. LNF is just a price adjustment.
Others have reported nice upgrades & elite recognition when they've been on LNF rates, so not sure if you're just having a string of bad luck. And depending on how cheap one gets a room, not getting an upgrade isn't the end of the world (but that's just my take).
Cheers.
Others have reported nice upgrades & elite recognition when they've been on LNF rates, so not sure if you're just having a string of bad luck. And depending on how cheap one gets a room, not getting an upgrade isn't the end of the world (but that's just my take).
Cheers.
#17

Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
I've had great experiences using LNF rates - never have seen any issue or "downgrade" when using teh adjusted rate.
OP you may be better off complaining about soup offerings at hotels.
OP you may be better off complaining about soup offerings at hotels.
#18


Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Silver, Marriott Platinum, Hilton Gold
Posts: 805
All of my bookings are either LNF or reward redemptions. While I dont get upgraded every time, I do have an excellent track record. I was even upgraded on my USD 9.50 rate (from a standard room to a Jacuzzi suite).
#19


Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,395
I have not noticed any difference in room allocation between my corp rate and LNF rate, FWIW.
#20
Join Date: Jun 2013
Posts: 349
I just wanted to note that most of my stays are LNF as well, and I have experienced the same thing as OP at many of them.
"wow, you got a nice rate *rolls eyes*"
"Yeah, I try. Do you happen to have any upgrades available?"
"Nope sorry we're full".
All the while the Marriott site will concurrently list purchasable suites...
Still well worth my time, since super low LNF rate rooms are worth far more to me than regularly priced upgrade rooms.
"wow, you got a nice rate *rolls eyes*"
"Yeah, I try. Do you happen to have any upgrades available?"
"Nope sorry we're full".
All the while the Marriott site will concurrently list purchasable suites...
Still well worth my time, since super low LNF rate rooms are worth far more to me than regularly priced upgrade rooms.
#21
FlyerTalk Evangelist



Join Date: Aug 2006
Location: SNA
Posts: 18,601
Um that happens on expensive rates too. Suites available online, etc.
#22
Moderator: Alaska Airlines Atmos Rewards




Join Date: Feb 2005
Posts: 13,649
Can we that agree that this is not policy and there is not even consensus about how often this happens?
Last edited by dayone; May 20, 2014 at 12:28 pm Reason: Typo.
#23
FlyerTalk Evangelist

Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I just wanted to note that most of my stays are LNF as well, and I have experienced the same thing as OP at many of them.
"wow, you got a nice rate *rolls eyes*"
"Yeah, I try. Do you happen to have any upgrades available?"
"Nope sorry we're full".
All the while the Marriott site will concurrently list purchasable suites...
Still well worth my time, since super low LNF rate rooms are worth far more to me than regularly priced upgrade rooms.
"wow, you got a nice rate *rolls eyes*"
"Yeah, I try. Do you happen to have any upgrades available?"
"Nope sorry we're full".
All the while the Marriott site will concurrently list purchasable suites...
Still well worth my time, since super low LNF rate rooms are worth far more to me than regularly priced upgrade rooms.
Some properties/chains have invested heavily in number crunchers, be they people or programs to predict sales. Although T&Cs call for upgrades being offered, many times you have to ask to get a FDC to make the effort to look. I don't think any FDC gets brownie points for giving away a room that could have generated more revenue (Look boss, I upgraded someone to the Presidential Suite and resold the $79 room to a walk-up!). Need to keep in mind the properties are in the business to make money not to satisfy loyalty members.
#24
Original Member




Join Date: May 1998
Location: CT/NY
Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb
Posts: 7,346
OP's experience sounds like the typical Marriott experience - finding an upgrade is like looking for the loch ness monster - far and few in between, LNF or not.
#25
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,169
#26
Original Poster
Suspended
Join Date: Dec 2010
Posts: 4,153
"Thank you for your additional inquiry regarding Marriott's Look No Further(SM) Best Rate Guarantee.
Please be advised that the comparison rate was for the room only. Based on this scenario, your approved Look No Further rate does not include breakfast.
In order to retain the free breakfast the comparison rate must also include free breakfast.
We appreciate your additional inquiry and look forward to serving you in the future.
Thank you for choosing Marriott."
#27




Join Date: May 2012
Programs: Marriott Titanium; UA 1K; Hertz Presidents Club
Posts: 444
This statement is true. Did both the rate you booked from Marriott and the comparison rate both have breakfast? If so, Marriott made the mistake and you should email them back. If not, they responded correctly.
#28
FlyerTalk Evangelist


Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 12,781
Not sure about worse treatment but I did get some comment about my rate:
SFO Marriott - wow that's a very low rate, how did you get this?
CY Hong Kong - you booked a 'Look No Further' rate in an unfriendly tone
FFI Santa Cruz - are you using Senior rate?
Karlsruhe Ren - Where did you find this rate? We need to nail the OTA down so that we don't loose $
P.S. It's getting more difficult to find LNF rates - especially in smaller cities in the US (close to Yosemite, Sequoia), Hamburg, Bremen etc.
Last edited by nacho; May 21, 2014 at 5:34 am
#29
FlyerTalk Evangelist

Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Apparently not
"Thank you for your additional inquiry regarding Marriott's Look No Further(SM) Best Rate Guarantee.
Please be advised that the comparison rate was for the room only. Based on this scenario, your approved Look No Further rate does not include breakfast.
In order to retain the free breakfast the comparison rate must also include free breakfast.
We appreciate your additional inquiry and look forward to serving you in the future.
Thank you for choosing Marriott."
"Thank you for your additional inquiry regarding Marriott's Look No Further(SM) Best Rate Guarantee.
Please be advised that the comparison rate was for the room only. Based on this scenario, your approved Look No Further rate does not include breakfast.
In order to retain the free breakfast the comparison rate must also include free breakfast.
We appreciate your additional inquiry and look forward to serving you in the future.
Thank you for choosing Marriott."
#30
FlyerTalk Evangelist

Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, if one rate includes breakfast, then the other rate must include breakfast. Even if the breakfast included rate was lower than the not included rate, it's a no go for LNF. Now if both rates did include breakfast but the LNF confirmation did not mention breakfast, then you should go back and get it updated.


