Posting times much longer than normal
Feb 8, 2014 | 11:45 am
#1
Original Poster
Join Date: Mar 2004
Location: CHARLOTTE
Programs: AA , Hilton Diamond, Marriott Platnium,Hyatt Diamond
Posts: 246
Posting times much longer than normal
Has anyone else seen that activity posting times are taking much longer than normal. Points for me at least used to post 3-4 days after checkout. Now they seem to be taking at least a week or more to post. Just asking for feed
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Feb 8, 2014 | 12:08 pm
#2
Join Date: Nov 2000
Location: Atlanta, GA USA
Posts: 2,195
It amazes me how airline miles can post within minutes of a flight ending and Marriott can't get them post consistently at all. Sometimes I wonder if there isn't a reasoning to the madness that Marriott isn't sharing with us.
Feb 8, 2014 | 12:38 pm
#3
Join Date: Aug 2011
Location: Austin
Programs: AA Platinum Pro 4MM; Marriott Titanium; IHG Diamond; Hyatt Globalist
Posts: 365
More stays this week, in PHL and BOS, so we'll see how the point posting goes.
--woodstock
Feb 8, 2014 | 2:03 pm
#4
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Mine are posting quickly. I stayed at four hotels last week. My Sunday night (PNS Beach SHS), Monday (MOB Riverview REN), Tuesday-Wednesday (CY NO Iberville) have posted, and my "Thank You For Staying" email from Thursday arrived today, although the points have not yet posted. (Jackson I55 FI).
Maybe it's a property specific issue?
Maybe it's a property specific issue?
Feb 8, 2014 | 6:46 pm
#5
Join Date: Apr 2012
Location: FLL
Programs: US Airways - Chairman, Delta - Platinum, Marriott - Platinum, Hilton - Diamond, SPG - Platinum
Posts: 78
Hasnt been a real difference for me. I typically checkout on Thursday then points post on Sat. Ive noticed points have been posting later on Sat but thats it.
Feb 8, 2014 | 10:37 pm
#6
Join Date: Jun 2009
Location: Formerly of SacTown, Cali
Posts: 1,279
My mom ended a stay on Feb 1 and got her mega bonus points but her nights/points still haven't posted. I was thinking there was a problem but this thread gives me better hope.
Feb 9, 2014 | 1:02 am
#7
Join Date: Aug 2013
Location: San Marcos, CA
Programs: DL - DM MM / UA - PP / LH - SEN / Marriott - AMB-LTT / Avis - PC
Posts: 356
Aren't the points posted specifically by the property systems? The reason I say that is because I've had an issue where my points didn't post at the Guam Marriott after 18 days had passed. I submitted a 'Missing Stay Form' and then Marriott customer service called me the next day. They informed me that they called the property to verify that my bill had been closed out. They also informed me that if the points hadn't posted within 5 business days, they'd manually add them.
Generally, my points post within 3-5 days of checkout. However, in some smaller cities, I've had them post the next day.
Generally, my points post within 3-5 days of checkout. However, in some smaller cities, I've had them post the next day.
Feb 9, 2014 | 1:42 am
#8
Join Date: Feb 2001
Location: Wesseling, NRW, Germany
Programs: LH SEN, UA *S , MR LT Titanium, HH Diamond, Hertz PC
Posts: 4,059
No problems with posting-speed here - my weekly stay posts reliably the morning of the day after checkout, and the two stays at different properties this year posted within the same pattern.
Greetings - Dirk
Greetings - Dirk
Feb 15, 2014 | 2:21 pm
#9
Join Date: Sep 2008
Location: AUS after 40+ SFO/OAK
Programs: UA MM (recovering former 1K), Marriott Titanium Lifetime
Posts: 550
Aren't the points posted specifically by the property systems? The reason I say that is because I've had an issue where my points didn't post at the Guam Marriott after 18 days had passed. I submitted a 'Missing Stay Form' and then Marriott customer service called me the next day. They informed me that they called the property to verify that my bill had been closed out. They also informed me that if the points hadn't posted within 5 business days, they'd manually add them.
Generally, my points post within 3-5 days of checkout. However, in some smaller cities, I've had them post the next day.
Generally, my points post within 3-5 days of checkout. However, in some smaller cities, I've had them post the next day.
Feb 15, 2014 | 4:02 pm
#10
Used to be bulldoggolfer05
Join Date: May 2007
Location: So Paulo, BR/Miami Beach, FL/NYC/DXB
Programs: HGP DMD, HHonors DMD, SPG PLT, MR PLT
Posts: 2,295
Marriott is in the process of rolling out a new PMS across the board, so this could be the reason for the delays and failures to post recently...
Feb 15, 2014 | 4:43 pm
#11
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,140
There's another (recent) thread re: this & it appears there was a glitch & things are starting to post properly again.
Of course if Marriott is 'enhancing' its website again, gawd help us all
Cheers.
Of course if Marriott is 'enhancing' its website again, gawd help us all
Cheers.
Feb 15, 2014 | 5:48 pm
#12
Join Date: Jan 2010
Location: STL
Programs: AA EXP
Posts: 1,254
I've had a few take 5-7 days to post and have already had to submit a missing stay request for a one-nighter at the Renaissance Atlanta Midtown. Got the eFolio but the points never posted.
I wish Marriott would get this system in order. I feel like once the eFolio is sent, the stay should appear online.
I wish Marriott would get this system in order. I feel like once the eFolio is sent, the stay should appear online.