Appropriate Comp For Missed Wake Up Call?
 

Staying at a Cat. 5 Marriott. Had a wake up call for early this AM. Never rang so I missed my flight. Rate is fairly cheap so was thinking points compensation. What do y'all think is appropriate? I know Crowne Plaza has a specific dollar amount but to the best of my knowledge, Marriott does not.

none, deal w. it and have a back-up like a smart phone alarm.......

You'll probably get a token amount (I'm guessing 500-1000 points), but relying on a hotel wake up call is not smart. I've learned the hard way to not rely on hotel wake up calls. I know travelers who bring their own alarm clocks to ensure they wake up on time.

What was the hotel's immediate response?

(Incidentally, the fact that we can use our smartphones or other devices to wake us doesn't really relieve the hotel of its obligation to provide a working wake-up call service.

When I have had really early wake up calls (ie, 2AM) I have asked the hotel to have a live person call and told them if no answer to have someone come to the door :)

Was there not a clock in the room with an alarm in it?

Not sure about points as I've never had it happen to me but hard to think it would be much. Obviously they were not very attentive when you made the wake up request.

Not every service anomaly meets the threshold of asking for a points remedy.

If I had an early flight I would ask for a wake up call, set the room clock and set my phone alarm. You might get a token if you complain but do you really want that red flag on your record. I would save the complaint.

A lot of rooms have clock-radios which some people have found to be befuddling, esp. when jet-lagged.

The flip side of the coin is an alarm clock that you don't notice are on and are set to an unusually early hour, typically three hours before one wishes to be awakened.

I can see the hotel receptionist taking notes -
1. no automatic wake up call, but must be human calling
2. if guest does not answer wake up call by human, then MUST send someone to guests door to knock until guest answers the door.......

That is standard protocol at some hotels.

I recall waking up earlier than my wake-up call and taking a shower. Of course the call came whilst I was in the shower and the phone in the bath area wasn't anywhere near the shower. By the time I exited, someone was knocking quite persistently on the door.

if it is standard protocol then detailed instructions would not be required......

And I made this request after a night on the town with coworkers and had early flight the next day. Stopped at front desk on way to my room and said please make sure I wake up and they actually came to the door to make sure I got up.

Hotel got good laugh out of it and I appreciated it. Some hotels actually do look out for their guests.

It's actually a reasonable request and I know others that have done similar things.

^ Good on the hotel for doing it and shows excellent service. With people coming and going from long flights and jet leg, it's not that hard to have case where person sleeps through a phone ringing.

+1

Appropriate compensation--"Please accept our apologies"

That and nothing more.