It absolutely is not a reasonable request. The hotel is not responsible for waking you up. You're an adult male who asks the front desk to physically wake you up? I am SO HAPPY I am not married to you. I cannot imagine what an incapable and irresponsible ninny you must act like at home. Finally, just because others have done similar things doesn't make it appropriate behavior.

+1
(a purrfect description)

How many of these foolish threads do we have to see where the befuddled blame others for their misfortune and then seek to get compensation for it?

If you have ever traveled at all, OP, you should know that wake up calls are occasionally missed or at the wrong time. Use the hotel wake up as backup to your own reliable method if there is something important.

Compensation? Bovine scat seems appropriate.

Nothing at all I hope. If I have a flight to catch, I use multiple methods at my disposal to wake up; I.e. clockradio, smartphone, alarm on my watch ...besides what proof do you even have that asked to be woken up? Regardless, nada.

They should buy you an alarm clock.

Hotel operators and front desk staff log wake-up calls in a book or computer system, from what I've seen.


When I have a flight to catch or a time critical meeting or conference call, I do employ several methods (including a wakeup call). The only method I typically do not use is the clock-radio in the room

I did set my iphone alarm to go off before the hotel wake up call. That way if I hit snooze on the iphone, the hotel call still wakes me up. The front desk went to check the log and confirmed I did not get the call.

In my mind, this is a fairly simple service breakdown. I, in person, asked for a wake up call. The FD person stated wow that's an early call, I'll put it in, and then I never got called. Considering Marriott shells out $$$ if your bed type pref is not honored and this is clearly a bigger inconvenience, logic would follow it deserves similar treatment.

I agree the hotel is not solely responsible for my rising, but if I make a request and it's confirmed, I expect it to be done.

Obviously one more. It's never going to end.

So........

You were awakened, ignored the alarm, and still want the hotel to pay you?

I believe in New York they call that chutzpah.:rolleyes:

One better.....if he hit the snooze button as OP states then the iphone will go off again, but still wants the hotel to be (financially) responsible....

Did the iPhone not go off before the wakeup call then?

It's good to be the king.

I think you should just move on and save your outrage for a more "severe" transgression.

I agree and to me its no difefrent if Ia sked them to make a reservation for me for whatever or ordera taxi for a specific time. However if I ask for a wakeup call @ 8am and I know 100% it never happened since I woke up at 7:30 and never fell back to sleep, I wouldnt ask for anything but would let them know of the short coming least someone else ask for 1 and miss something very important, or could be the phone or phonelines in the room arent in working condition.

Personally I rely on the hotels wakeup service, I can sleep thru the alarm clock going off, and the cell phone isnt loud enough. I cant remember the last time that on the phone pad there wasnt a logo for ordering a wakeup call or that the FD didnt have a sheet for writing down the room and time for the call. its a basic service for every hotel.

I guess those who say its not the hotel fault youd also say if it takes 5 hrs for the bellperson to bring your bags up thats OK since after all there are elevators and most bags have wheels today, so bring the bags toy your room is no longer a basic hotel service either. Valet the car hey whenever they get around to bring it to the front is aok after all if timing was important you should have self-parked it etc etc

Technically the hotel isn't required to provide compensation. You can contact the GM & say hey I'm alerting you to this issue so you can discuss it with your staff so that it doesn't happen to someone else - and not ask for compensation. The GM might simply thank you or might throw some points your way. Or you can write & say this happened & I would like X points (only you can determine what that amount is) & the GM may or may not provide them.

Since you seem to be a heavy sleeper (ie, sleeping through your iphone & it's alarm & snooze function), my recommendation to you in the future would be to set the alarm clock in the room, your iphone & have the FD set a wake-up call.

BTW - the wake-up call might have occurred, just the wrong room. I've had that happen occasionally. Get a wake-up call but it's not set to my time.

Cheer.

I have multiple alarms set on both of my phones. I carry an inactive second phone just for the purpose of being used as an alarm. One time, my main phone ran out of juice because I forgot to plug it in for charging. I also have a hotel wakeup call as the final backup. My only comment is if you missed a flight because the hotel did not give you a wakeup call, book later flights in future.