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-   -   Appropriate Comp For Missed Wake Up Call? (https://www.flyertalk.com/forum/marriott-rewards/1522506-appropriate-comp-missed-wake-up-call.html)

Bfhause Nov 18, 2013 4:44 pm


Originally Posted by dparkinson (Post 21801752)
Staying at a Cat. 5 Marriott. Had a wake up call for early this AM. Never rang so I missed my flight. Rate is fairly cheap so was thinking points compensation. What do y'all think is appropriate? I know Crowne Plaza has a specific dollar amount but to the best of my knowledge, Marriott does not.

How do you normally wake up at home for an early morning flight? What type of compensation do you give yourself after you miss a flight then?

socrates Nov 18, 2013 4:58 pm

I have to say back about 20 some years ago I did end up purchasing a honeymoon couple 1 way tickets to CUN (unfortunately they had tickets on a charter)....ugh the costs of 1 way tickets...ouch!!!

Often1 Nov 18, 2013 4:59 pm

The appropriate compensation here is $1.99. This is the cost of the cheapest timer/alarm I could find at CVS. OP can then purchase one and not have to rely on others.

wethereyet Nov 18, 2013 5:07 pm

Here's a data point:

My regular hotel in China. Full-service hotel.

SOP: If guest does not answer the wake-up call, they will go knock on the door. Everytime. If no answer at the door, they ENTER the room.

I asked how often they find someone who oversleeps and needs the knock, and he indicated 1-2 times per week is typical. He indicated it's not as often to require entering the room but has occurred many times over the years as someone was just zonked out.

This is directly from the GM (who formerly was the GSM who had to enter rooms in the past).

Consider that many guests coming and going to this hotel have done long haul travel to get here.

Another nice little service I've seen at some hotels: Upon arrival the bellman looks in car/van to make sure you did not leave anything behind. Upon departure, they ask if you have your passport with you. Can save a lot of grief with a simple little service reminder.

Doc Savage Nov 18, 2013 9:45 pm


Originally Posted by wethereyet (Post 21808817)
Here's a data point:

My regular hotel in China. Full-service hotel.

SOP: If guest does not answer the wake-up call, they will go knock on the door. Everytime. If no answer at the door, they ENTER the room.

I asked how often they find someone who oversleeps and needs the knock, and he indicated 1-2 times per week is typical. He indicated it's not as often to require entering the room but has occurred many times over the years as someone was just zonked out.

This is directly from the GM (who formerly was the GSM who had to enter rooms in the past).

The cost of unskilled labor in China makes having a bunch of extra people running around doing stuff like that much more affordable.

wethereyet Nov 18, 2013 10:04 pm


Originally Posted by Doc Savage (Post 21810263)
The cost of unskilled labor in China makes having a bunch of extra people running around doing stuff like that much more affordable.

Labor isn't cheap in China despite what you read on the internet when you add in the full fringe.

And it's not a "bunch of extra people". When there is no answer on the automated system, the hotel gets notification. They can try and call again and if no answer then go to the room.

Be pessimistic all you want but the system and hotels already have the ability to handle this.

joshua362 Nov 19, 2013 7:46 am

I am so jealous of all you folks that sleep so soundly in hotels and otherwise. If I have to be up early for something, I toss & turn all night.

I stayed at the Tampa Ren a few years ago on a March Sunday night after the clocks moved forward. After an exhausting weekend, I checked in late, set the alarm but didn't notice the time wasn't adjusted forward. Did get a late start to work the next day and mentioned it to the Front Desk on the way out. He shrugged it off saying something like "how about getting.credit for all the rooms they got to?" Not worth a battle or response.

socrates Nov 19, 2013 10:25 am


Originally Posted by wethereyet (Post 21808817)
Here's a data point:

My regular hotel in China. Full-service hotel.

SOP: If guest does not answer the wake-up call, they will go knock on the door. Everytime. If no answer at the door, they ENTER the room.

I asked how often they find someone who oversleeps and needs the knock, and he indicated 1-2 times per week is typical. He indicated it's not as often to require entering the room but has occurred many times over the years as someone was just zonked out.

This is directly from the GM (who formerly was the GSM who had to enter rooms in the past).

Consider that many guests coming and going to this hotel have done long haul travel to get here.

Another nice little service I've seen at some hotels: Upon arrival the bellman looks in car/van to make sure you did not leave anything behind. Upon departure, they ask if you have your passport with you. Can save a lot of grief with a simple little service reminder.

that is a pretty standard SOP but I have to say entering a room isn't comment (at least it wasn't in my career)....the times we did enter the guest had already departed (sadly their departure didn't always involve exiting the room)

socrates Nov 19, 2013 10:26 am


Originally Posted by wethereyet (Post 21810352)
hotels already have the ability to handle this.

and it is standard SOP in the US

socrates Nov 19, 2013 10:28 am


Originally Posted by joshua362 (Post 21812323)
I am so jealous of all you folks that sleep so soundly in hotels and otherwise. If I have to be up early for something, I toss & turn all night.

I stayed at the Tampa Ren a few years ago on a March Sunday night after the clocks moved forward. After an exhausting weekend, I checked in late, set the alarm but didn't notice the time wasn't adjusted forward. Did get a late start to work the next day and mentioned it to the Front Desk on the way out. He shrugged it off saying something like "how about getting.credit for all the rooms they got to?" Not worth a battle or response.

I'm the same way but even if I don't have something early I still tend to toss and turn...something about not sleeping in my own bed (and I will tell you I do have a Hyatt Grand Sleeper at home...even when staying at a Hyatt it isn't the same)

SkiAdcock Nov 19, 2013 10:44 am


Originally Posted by ehallison (Post 21808042)
We were so thankful for my "paranoia" - the hotel had a power outage which meant neither the wake-up call nor the alarm clock worked -only my cell phone alarm. I'd never rely solely on a wake up call, or expect compensation for a missed call.

I've encountered that! Was in AMS. Had an oh-dawn-hundred flight back to LA via FRA, so really early wake-up call. A couple of minutes before my wake-up call I actually woke up (didn't sleep well figuring I'd miss it), but decided to wait for wake-up call. I suddenly noticed the room fan went off. Turn on light - nada. The power went out in a 5-block city radius, which included the Marriott! I still made my flight but it was really close (and required bellman to help get downstairs, as the hallways were the only thing lit via generators).

Literally only a few days later I was flying to YYZ from LA on another oh-dawn-hundred & woke up to flashing "12:00" on the alarm clock & my cab driver pounding on the door. There was a power outage sometime during the night in my neighborhood, which of course I didn't know about because I was sleeping.

Every since then, whether at home or on the road, I set my cell phone alarm as well as alarm clock or wake-up call!

Cheers.

MsEverywhere Nov 19, 2013 1:39 pm

And for a flight, set up an alert from the airline web site to cell phone as an addiional backup.

sethb Nov 19, 2013 2:46 pm

For a missed wakeup call in the morning causing a missed flight, I think the hotel should buy him breakfast, because he now has time to eat it.

dfe Nov 19, 2013 5:01 pm


Originally Posted by sethb (Post 21815276)
For a missed wakeup call in the morning causing a missed flight, I think the hotel should buy him breakfast, because he now has time to eat it.

+1 Beautiful.

kettle1 Nov 19, 2013 6:47 pm

To the OP: Did the airline hit you with a change fee?

Flat tire rule does not apply. Snooze button on your phone does.


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