Is it 1978 again?

Jeez
 

+1 Just when you think you have seen all of the most ridiculous posts you get one from OP that tops them all. His phone woke him up and he hit snooze and then probably got woken up again and wants comp. I can't believe it. Sounds like a X-Gen type who can't take personal responsibility for their own lives and needs a babysitter. I've failed to get wake up calls several times over the years and never said a word since I took responsibility for getting myself up. A wake up call was just insurance and sometimes insurance does not work.

Get a life and save us from this nonsense.

Omg you guys are just haters.
No, I do not think that a wake up call is an "insurance".
It's a service, like many others, and usually listed in "services" part of hotel website, not in "we may or may not" part.
If I were in OP situation, I'd be pissed.
I personally choose to rely on iPhone, but if the service is requested and hotel confirmed it failed to proved it.... Of course it's hotels fault.
Now, if it was travelodge, you probably wouldn't get anything, but marriott should.
I'd suggest to write email to marriott which will be forwarded to the hotel and they'll get back to you.
Whatever they offer - ask for a double :)
Joke.

I would not ASK I would DEMAND 3 nights at the hotel of my choice. If I did not get get this - lawyer up.

I hope the airline charged a $250.00 change fee. Sweet dreams.

These threads come up on a fairly regular basis!

I hate to agree with BKKLEE :) However, in this case he is 100% right on all of his points !! Compensation of any kind here would be a joke ...

Maybe I'm paranoid. But I always set 3 alarms if I have to get up unusually early. (Cell phone, alarm clock, & wake-up call). A few years ago my daughter had an early call time for a competition she was in. We were so thankful for my "paranoia" - the hotel had a power outage which meant neither the wake-up call nor the alarm clock worked -only my cell phone alarm. I'd never rely solely on a wake up call, or expect compensation for a missed call.

This is a standard FS service. Along with bellhop, daily maid and daily paper. If the clean is missed, or my Sunday Times turns out to be The Sun, I ring up, point it out and the situation is quickly rectified.

On the other hand if my luggage is completely lost, or roomservice food poisons me, these are serious failings which bring with them losses. The point here is in the case of the latter 2 it's easy to see that providing these services has clearly foreseeable risks, and hotels have standardised procedures to minimise them.

The wake up call is however right there with the daily clean and newspaper. A straightforward service, sometimes fouled up in the most minor of ways leading to no harm whatsoever, other than a little mild irritation. The problem with the wake up call is that a mixup on the call can have seriously expensive consequences, mostly however failure of the service is just a hurried shower and mild irritation.

And I think that's it, the service is offered, mostly it works, but as all regular hotel stayers are all too aware, there can be trip ups AND when it's important to US, we need to take responsibility ourselves, and accept that responsibility.

Sorry OP, in my view that's all you should get here, a "sorry"...

OP: How do you ever get up at home if you sleep through cell phone and hotel alarms? I would recommend in the future that you travel with whatever means of waking you up that works at home. I'm envision a Rube Goldberg device with a bucket of water over your head. Perhaps this:
http://youvert.typepad.com/.a/6a00d8...8fc4835970b-pi

I've heard of airlines blacklisting flyers for ridiculous complaints...I wonder if hotel chains might do the same.

Fixed it for you.

My $30 Ironman Timex never fails me. But I also set my smartphone.

Ever consider other situations and circumstances? Ever get off a plane after 40 hours door to door and get into the hotel and then because of delays you only have 2-3 hours before you have to get up?

Given how much I travel my wife would tell me if I'm that tired to just skip the meeting in an attempt to look out for me. But as an adult I find a solution to make sure I get up so as not to miss whatever it I need to get done that day. I offered a suggestion for the OP in case there is situation where you know you're overtired.

I asked the assistant GM last night how often they get a request to be woken up by coming to the door. Response: "Often" So yes, it's actually quite reasonable request as I already stated, regardless of what your opinion is of the practice.

Some advice: When you have to resort to name calling while attempting to make a point, it ruins your credibility@:-)

I worked at a hotel for a while.

When a customer asked for a wake-up call, we would log it into our Reservation system. That would automatically create a wake-up call in the phone system. So if a guest would ever complain we would have proof the Front Desk Agent put it in.

However, when the phones go down, that's where it's pretty bad. We've had many instances of physically going up to a room and knocking, but only when our phone system is down. We wouldn't be responsible if the person doesn't answer the phone. Of course if the guest specifically requests it we would do everything we could to fulfill the request.

We had one very bad incident where the Front Desk Agent forgot to enter it. The guy missed his flight and was absolutely livid, 100% blaming us. Of course it was our fault because she didn't enter the wake up call. At one point he was planning on suing the hotel since it was a nonrefundable international flight. I think the lawsuit was dropped but it might still be ongoing.

This sounds like a reasonable tack. Don't sound entitled; just sound disappointed and they're more likely to do something in response.

+1, hotel dropped the ball with the missed called which seems like OP figured would be forthcoming after going back to sleep. Some hotels offer a "reminder" wake-up call as well and specifically ask if you want the automated second call which usually comes 5-10 minutes after the first one.

But, compensation should be nil.

Amazing the level of snark on FT and how many don't know or understand the services offered, especially in full service hotels.

I order a timed room service order - where the order is delivered in a 15 minute window. I get someone banging on my door and they have hot coffee.