Stays Not Posting
Jul 27, 2013 | 10:38 am
#1
Original Poster
Join Date: Jun 2011
Location: San Francisco, CA
Posts: 251
Stays Not Posting
Anyone else noticed that their stays haven't posted to their Marriott Rewards accounts in the past week or so?
99% of my stays post 2 days after I check out. This week I'm missing a stay that should have posted Tuesday morning, and another that should have posted this morning. Both are properties that I stay in frequently and always get posted promptly.
99% of my stays post 2 days after I check out. This week I'm missing a stay that should have posted Tuesday morning, and another that should have posted this morning. Both are properties that I stay in frequently and always get posted promptly.
Jul 27, 2013 | 10:46 am
#2
Join Date: Dec 2009
Location: Dallas, TX
Posts: 7
Yeah, in the 3 times I've stayed at a Marriott in the past two months, it's taken up to a week for the stays to post. But they do always post.
Jul 27, 2013 | 11:04 am
#3
Join Date: Jul 2009
Location: ORD
Programs: American Airlines EXP, Marriott Titanium, Hyatt Globalist
Posts: 413
Anyone else noticed that their stays haven't posted to their Marriott Rewards accounts in the past week or so?
99% of my stays post 2 days after I check out. This week I'm missing a stay that should have posted Tuesday morning, and another that should have posted this morning. Both are properties that I stay in frequently and always get posted promptly.
99% of my stays post 2 days after I check out. This week I'm missing a stay that should have posted Tuesday morning, and another that should have posted this morning. Both are properties that I stay in frequently and always get posted promptly.
Jul 27, 2013 | 3:08 pm
#4
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
I had a stay Monday that posted Thursday.
Jul 27, 2013 | 8:18 pm
#6
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
I had a stay last Tuesday post in the usual 2-day timeframe. It seems to be clockwork for me (unlike Hyatt).
Jul 28, 2013 | 2:39 am
#7
Join Date: Feb 2012
Location: Helsinki (Finland)
Programs: IHG Plat, Marriott Plat
Posts: 486
I can't remember one single time when they did not post. Sometimes they even post the same day I check out.
BUT, for me at least, it's way too often incorrect amount of points and sometimes maybe just points post but not the stay/nights.
Now latest this week only supplement I paid for a junior suite posted and even that only for one night. Nightly base rates, the elite bonus, the welcome points and qualifying nights/stay did not post.
And what annoys me is that CS asks to fax the bill to them. I don't know about US and other developing countries, but where I live nobody has used fax for about 10 years now. But then again, some countries still use cheques as well...
BUT, for me at least, it's way too often incorrect amount of points and sometimes maybe just points post but not the stay/nights.
Now latest this week only supplement I paid for a junior suite posted and even that only for one night. Nightly base rates, the elite bonus, the welcome points and qualifying nights/stay did not post.
And what annoys me is that CS asks to fax the bill to them. I don't know about US and other developing countries, but where I live nobody has used fax for about 10 years now. But then again, some countries still use cheques as well...
Jul 28, 2013 | 6:57 am
#8
Join Date: Jan 2003
Posts: 75
Anyone else noticed that their stays haven't posted to their Marriott Rewards accounts in the past week or so?
99% of my stays post 2 days after I check out. This week I'm missing a stay that should have posted Tuesday morning, and another that should have posted this morning. Both are properties that I stay in frequently and always get posted promptly.
99% of my stays post 2 days after I check out. This week I'm missing a stay that should have posted Tuesday morning, and another that should have posted this morning. Both are properties that I stay in frequently and always get posted promptly.
Aug 1, 2013 | 6:55 pm
#9
Join Date: Aug 2008
Location: Switzerland
Posts: 102
This is definitely happening to me:
Check out 7/11 - Posted 7/24
Check out 7/19 - Still hasn't posted
I haven't stayed in a Marriott for several years so I thought my account might be funky but when I emailed customer service after the first stay didn't post they said it was fine. Miraculously right after that email the first stay posted.
Additionally my bills say they will email the bill to me at my correct email address however I never get anything...anyone else have that problem? The points delay I can deal with but the e-bill would be much better if it was quick so I don't have to scan the print out for my expense report.
Check out 7/11 - Posted 7/24
Check out 7/19 - Still hasn't posted
I haven't stayed in a Marriott for several years so I thought my account might be funky but when I emailed customer service after the first stay didn't post they said it was fine. Miraculously right after that email the first stay posted.
Additionally my bills say they will email the bill to me at my correct email address however I never get anything...anyone else have that problem? The points delay I can deal with but the e-bill would be much better if it was quick so I don't have to scan the print out for my expense report.
Aug 5, 2013 | 7:34 pm
#10
Join Date: Feb 2013
Location: New York (Brooklyn)
Programs: Delta Gold, Marriott Lifetime Platinum, Hilton Diamond
Posts: 443
I have stays that have been late, but nothing so far that hasn't posted in the 10 days they tell you to wait to fill out the form (except for a stay at Newport Beach last year, probably about a year ago)
Apr 30, 2014 | 11:07 pm
#11
Join Date: Jul 2004
Location: In the sky.
Programs: AA- EXP 3mm, Marriott Titanium(Lifetime), *wood Plat, Hertz Pres. Circle, *bucks Gold, Joan Ranger
Posts: 781
First 3 Ritz stays did not post- had to call.(past 2 years)
Stayed at Ritz twice with a Marriott full service stay in between during Asia trip this month. 2 Ritz stays have not posted will need to call. The Marriott stay posted automatically in 3 days.
Anyone else have this issue? It's becoming bit of a pain!
Stayed at Ritz twice with a Marriott full service stay in between during Asia trip this month. 2 Ritz stays have not posted will need to call. The Marriott stay posted automatically in 3 days.
Anyone else have this issue? It's becoming bit of a pain!
May 1, 2014 | 9:45 am
#12
Join Date: Jun 2009
Location: Chicago (ORD)
Programs: Marriott Bonvoy Lifetime Titanium, UA Gold, National Executive
Posts: 573
I've had 2 stays in the last 2.5 months not post. Both were DC area FS hotels. It's really annoying checking on it afterwards, waiting the 10 days, filing a missing credit form, not getting a response, calling the platinum line, etc. And, for one, the reservation came with 2500 bonus points which still haven't posted (it's been over one month now). I called and they asked that I email my reservation (which shows the bonus); they said they'd credit it once they received that. Nothing. I got so annoyed I wrote a USPS letter and included the reservation print out; that was about 1.5 weeks ago, and still nothing.
What a pain. Never had any of these issues and now 2 in short order.
What a pain. Never had any of these issues and now 2 in short order.
May 2, 2014 | 2:44 am
#13
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,017
Mine usually post next day, but occasionally the hotel or the Marriott central system has a blip and it takes a few days more.
May 5, 2014 | 10:14 am
#14
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,458
Had a March full-service Marriott stay (Brooklyn) not post, though MR number was in the reservation. Agent researched it with the property and it had failed to post due to the way in which the hotel displayed my first name and title. Agent was able to add it within a few minutes, including bonus points for the lounge being closed on the weekend.
Last edited by Ocn Vw 1K; May 5, 2014 at 10:41 am Reason: Updated.
Oct 25, 2014 | 7:52 am
#15
Join Date: Jan 2009
Location: IAD
Programs: UA Gold, Marriott Rewards - LTPP
Posts: 4,242
Checked out of one Marriott Wednesday morning, got the thanks for staying email Friday. Checked out of another Thursday morning, got the email Friday. Neither one has posted yet. Anyone else noticing the delay?