Missing night in promo
Jul 4, 2013, 8:05 am
#1
Original Poster
Join Date: Apr 2012
Location: FLL
Programs: US Airways - Chairman, Delta - Platinum, Marriott - Platinum, Hilton - Diamond, SPG - Platinum
Posts: 78
Missing night in promo
I'm working on the 25 nights/45k points promo. I recently had a 4 night stay but I arrived at the hotel at 2AM and only got 3 nights credit towards the promo (I was still billed for 4 nights of course). Anyone have a similar experience?
I was on track for exactly 25 nights so Id like to get it fixed. Just called the platinum customer service line but they are closed for the holiday.
I was on track for exactly 25 nights so Id like to get it fixed. Just called the platinum customer service line but they are closed for the holiday.
Jul 4, 2013, 8:29 am
#2
FlyerTalk Evangelist
Join Date: Aug 2006
Location: SNA
Posts: 18,240
Happens all the time with very lare checkins. Just call back when they are open.
Jul 4, 2013, 5:18 pm
#3
Join Date: May 2013
Programs: Ritz/Marriott Platinum, Fairmont Platinum, IHG Platinum, Hilton Diamond, USAir Chairman, Aegean Gold
Posts: 227
I'm working on the 25 nights/45k points promo. I recently had a 4 night stay but I arrived at the hotel at 2AM and only got 3 nights credit towards the promo (I was still billed for 4 nights of course). Anyone have a similar experience?
I was on track for exactly 25 nights so Id like to get it fixed. Just called the platinum customer service line but they are closed for the holiday.
I was on track for exactly 25 nights so Id like to get it fixed. Just called the platinum customer service line but they are closed for the holiday.
Dec 23, 2014, 10:51 am
#4
Join Date: Nov 2007
Location: Lima, Peru
Programs: LAN Commodore
Posts: 733
Last October I stayed at a J. W. Marriott in Asia. The stay was a mixture of certificate, MR points and payment. I never received credit for my paid nights or related points. Iīm sure the were overlooked in the confusion of payment methods. Three weeks after the stay I wrote the GM who apologized and told me all would be posted within a week. The message was copied to other management of the hotel. The nights and points have still not been added to my account. I havenīt pushed the situation because I completed my fall MegaBonus and would like to utilize the nights for the spring promotion. If I got back in touch in March would the missing nights count for the new award period?
Dec 29, 2014, 11:29 pm
#5
Join Date: Dec 2005
Location: Virginia
Programs: Marriott Rewards Platinum Member, Starwood, Hilton Honors
Posts: 514
Last October I stayed at a J. W. Marriott in Asia. The stay was a mixture of certificate, MR points and payment. I never received credit for my paid nights or related points. Iīm sure the were overlooked in the confusion of payment methods. Three weeks after the stay I wrote the GM who apologized and told me all would be posted within a week. The message was copied to other management of the hotel. The nights and points have still not been added to my account. I havenīt pushed the situation because I completed my fall MegaBonus and would like to utilize the nights for the spring promotion. If I got back in touch in March would the missing nights count for the new award period?