Missing night in promo
 

I'm working on the 25 nights/45k points promo. I recently had a 4 night stay but I arrived at the hotel at 2AM and only got 3 nights credit towards the promo (I was still billed for 4 nights of course). Anyone have a similar experience?

I was on track for exactly 25 nights so Id like to get it fixed. Just called the platinum customer service line but they are closed for the holiday.

Happens all the time with very lare checkins. Just call back when they are open.

Call customer service and have them adjust your account to reflect 4 nights

Last October I stayed at a J. W. Marriott in Asia. The stay was a mixture of certificate, MR points and payment. I never received credit for my paid nights or related points. I´m sure the were overlooked in the confusion of payment methods. Three weeks after the stay I wrote the GM who apologized and told me all would be posted within a week. The message was copied to other management of the hotel. The nights and points have still not been added to my account. I haven´t pushed the situation because I completed my fall MegaBonus and would like to utilize the nights for the spring promotion. If I got back in touch in March would the missing nights count for the new award period?

You may want to follow-up with the GM about that stay and have them post your nights and points soon. There may be a timeframe in which you can post points from a prior stay. They may award you the nights, but it may not be used as stays towards the Spring promotion.