Rate rules question
May 14, 2013 | 6:29 am
#1
Original Poster
Join Date: Feb 2012
Location: Helsinki (Finland)
Programs: IHG Plat, Marriott Plat
Posts: 486
Rate rules question
Trying to find a hotel and rate for a trip that I'm only 50% sure I will actually go on.
One hotel has a good summer promotion rate. On rate list page the title says: "Summer Promotion, prepay in full, non-refundable, no changes, see Rate Rules" and when I click on Rate Rules, it says "You may cancel your reservation for no charge until July 18, 2013 (1 day[s] before arrival).
Please note that we will assess a fee of 422.00 EUR if you must cancel after this deadline. "
What would you make of this? I assume it actually is "cancel for free" until July 18? I mean, I assume rate rules itself should override the title?
One hotel has a good summer promotion rate. On rate list page the title says: "Summer Promotion, prepay in full, non-refundable, no changes, see Rate Rules" and when I click on Rate Rules, it says "You may cancel your reservation for no charge until July 18, 2013 (1 day[s] before arrival).
Please note that we will assess a fee of 422.00 EUR if you must cancel after this deadline. "
What would you make of this? I assume it actually is "cancel for free" until July 18? I mean, I assume rate rules itself should override the title?
May 14, 2013 | 6:31 am
#2
Join Date: Jul 2011
Location: MCO
Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond
Posts: 2,134
Trying to find a hotel and rate for a trip that I'm only 50% sure I will actually go on.
One hotel has a good summer promotion rate. On rate list page the title says: "Summer Promotion, prepay in full, non-refundable, no changes, see Rate Rules" and when I click on Rate Rules, it says "You may cancel your reservation for no charge until July 18, 2013 (1 day[s] before arrival).
Please note that we will assess a fee of 422.00 EUR if you must cancel after this deadline. "
What would you make of this? I assume it actually is "cancel for free" until July 18? I mean, I assume rate rules itself should override the title?
One hotel has a good summer promotion rate. On rate list page the title says: "Summer Promotion, prepay in full, non-refundable, no changes, see Rate Rules" and when I click on Rate Rules, it says "You may cancel your reservation for no charge until July 18, 2013 (1 day[s] before arrival).
Please note that we will assess a fee of 422.00 EUR if you must cancel after this deadline. "
What would you make of this? I assume it actually is "cancel for free" until July 18? I mean, I assume rate rules itself should override the title?
May 14, 2013 | 8:44 am
#3
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Trying to find a hotel and rate for a trip that I'm only 50% sure I will actually go on.
One hotel has a good summer promotion rate. On rate list page the title says: "Summer Promotion, prepay in full, non-refundable, no changes, see Rate Rules" and when I click on Rate Rules, it says "You may cancel your reservation for no charge until July 18, 2013 (1 day[s] before arrival).
Please note that we will assess a fee of 422.00 EUR if you must cancel after this deadline. "
What would you make of this? I assume it actually is "cancel for free" until July 18? I mean, I assume rate rules itself should override the title?
One hotel has a good summer promotion rate. On rate list page the title says: "Summer Promotion, prepay in full, non-refundable, no changes, see Rate Rules" and when I click on Rate Rules, it says "You may cancel your reservation for no charge until July 18, 2013 (1 day[s] before arrival).
Please note that we will assess a fee of 422.00 EUR if you must cancel after this deadline. "
What would you make of this? I assume it actually is "cancel for free" until July 18? I mean, I assume rate rules itself should override the title?
May 14, 2013 | 9:40 am
#4
Join Date: Apr 2011
Location: BOS
Programs: Marriott, AAdvantage, United, Club Carlson
Posts: 1,687
+1 - if the rate rules state this, Marriott will absolutely give you your $$$ back if you have evidence of the cancel policy.
May 14, 2013 | 11:02 am
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,088
May 14, 2013 | 3:29 pm
#6
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162