How long do you wait for a "courtesy" posting of points?
Apr 15, 2013 | 5:39 pm
#1
Original Poster
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,524
How long do you wait for a "courtesy" posting of points?
We had a problem with the tv in our room at a RI. We called and they came and took care of it.
After we checked out, I got an e-mail from the Manager saying he was sorry for our trouble, and would be crediting our account with 2,000 points.
This was a week ago.
The actual points for the room have long posted. How long before I should ask where my 2,000 points are?
After we checked out, I got an e-mail from the Manager saying he was sorry for our trouble, and would be crediting our account with 2,000 points.
This was a week ago.
The actual points for the room have long posted. How long before I should ask where my 2,000 points are?
Apr 15, 2013 | 6:05 pm
#2
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
You should have them by now. In the past, I have gotten them same day as notice. No longer than 2-3 days.
Apr 15, 2013 | 7:09 pm
#3
Original Poster
Join Date: May 2009
Location: EUG
Programs: AS MVP, AA MM, HH Diamond, MR Gold
Posts: 8,524
Well this is one of the funniest Freudian Slips ever...I sent another e-mail giving them a nudge, and this was my follow-up e-mail and reply:
I want to thank you again for your generous offer to provide us with bonus points for our inconvenience with our sub-standard television in our suite. I've been watching our account and have not seen the points posted. Can you let me know when we can expect them to be posted? Thank you again for your sensitivity to our issues at your hotel.
Peoria AZ Residence Inn AGM
5:32 PM (32 minutes ago)
to me
Hell,
It is my pleasure.
These points were credited on Friday. It may take a few business days to post. They should reflect in to your account by tomorrow. Let me know if I can be of any more assistance.
Thank you.
(The names have been deleted to protect the innocent, but
)
I want to thank you again for your generous offer to provide us with bonus points for our inconvenience with our sub-standard television in our suite. I've been watching our account and have not seen the points posted. Can you let me know when we can expect them to be posted? Thank you again for your sensitivity to our issues at your hotel.
Peoria AZ Residence Inn AGM
5:32 PM (32 minutes ago)
to me
Hell,
It is my pleasure.
These points were credited on Friday. It may take a few business days to post. They should reflect in to your account by tomorrow. Let me know if I can be of any more assistance.
Thank you.
(The names have been deleted to protect the innocent, but
)
Apr 15, 2013 | 7:50 pm
#4
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Hell, they should be there anytime now!