Platinum Override
Aug 2, 2005, 11:27 am
#46
Join Date: Sep 2002
Location: Phila burbs
Programs: UA Global Services, Marriott Lifetime Titanium
Posts: 176
No Platinum Override?
First time I have ever been denied a room and been told that there is no Platinum Override available. I am looking for 2 rooms (I'd settle for just 1) in South Bend Indiana for 10/14 - 10/16. There are almost a dozen Marriott properties in the vicinity and they are all sold out and there is no Platinum Override available. The Platinum desk said they received permission from corporate to not offer the Override for those dates.
Needless to say, I am shocked!
Needless to say, I am shocked!
Aug 2, 2005, 11:29 am
#47
Join Date: Sep 2002
Location: Phila burbs
Programs: UA Global Services, Marriott Lifetime Titanium
Posts: 176
Just called the Hilton Diamond desk .. all their properties (mostly hampton inn's) are all sold out and blacked out for the Diamong Guarantee due to the "Extraordinary Event" clause!
Aug 2, 2005, 11:48 am
#48
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
It's USC football weekend that weekend - it's considered a special event. The platinum override doesn't apply to special events.
Aug 2, 2005, 12:09 pm
#49
Join Date: Jan 2004
Location: Memphis, TN
Programs: DL DM 1MM, MR Plat Premier, Nat'l Exec Elite, Hilton Diamond
Posts: 347
I had it happen in FLL last year. Some company had booked the entire Marriott...every room & ballroom. I've tried to get a business hotel room in Green Bay when the Packers were playing, I commuted from MKE.
It happens I guess, but only twice to me. If it's football weekend, get a rental car & be ready to drive some.
Mike
It happens I guess, but only twice to me. If it's football weekend, get a rental car & be ready to drive some.
Mike
Aug 2, 2005, 12:24 pm
#50
Join Date: Sep 2002
Location: Phila burbs
Programs: UA Global Services, Marriott Lifetime Titanium
Posts: 176
I guess I understand that it is a special event. Its just that here I am telling all my friends about the wonders of platinum override, and how I would be able to get us a room for the weekend .. and boom shot down by both marriott and hilton
Aug 2, 2005, 1:05 pm
#51
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Originally Posted by nabster
I guess I understand that it is a special event. Its just that here I am telling all my friends about the wonders of platinum override, and how I would be able to get us a room for the weekend .. and boom shot down by both marriott and hilton
Aug 2, 2005, 1:48 pm
#52
Join Date: Mar 2005
Programs: SWA - DL - Diamond - 1MM, A List, Marriott - Plat - Lifetime, AmEx - Plat, AAA, Avis - Preferred
Posts: 345
Sometimes the resevation line will tell you no rooms but you can get them online - I checked and nothing! So yes, your best bet is to call the hotel directly and check with the GM. Or, if you have a good connection at a hotel that you regularly stay at, have that manager call the other hotel manager. I was able to get a room in a sold out situation a few weeks ago using that approach.
Aug 2, 2005, 2:16 pm
#53
Join Date: Sep 2002
Location: Phila burbs
Programs: UA Global Services, Marriott Lifetime Titanium
Posts: 176
Good idea .. will call each hotel individually and plead with the GM. We've got a fairly well established corporate relationship with the downtown Marriott. Hopefully I can use that to tilt the scales if the "platinum status" card isnt sufficient
Aug 3, 2005, 8:38 am
#54
Join Date: Jul 2005
Programs: Marriott Platinum, Amtrak Select Plus
Posts: 4
For all the Notre Dame home game weekends, there is a blackout on Platinum Override. Additionally, all the hotels in the area require a two-night stay to get a room for home game weekends.
However, it seems like some of the rooms at the downtown Marriott were coded for a three night stay, as checking availability for 10/13 - 10/16 shows a Concierge Level room for the special event rate of $499 a night (paid in full now).
I was able to book a Stay Anytime reward at the downtown Marriott for these three nights about a month ago and the CSR wasn't able to explain why it wouldn't let her book it just for two nights, even though that is the required length of a stay that weekend. I decided not to push that, yet.
However, it seems like some of the rooms at the downtown Marriott were coded for a three night stay, as checking availability for 10/13 - 10/16 shows a Concierge Level room for the special event rate of $499 a night (paid in full now).
I was able to book a Stay Anytime reward at the downtown Marriott for these three nights about a month ago and the CSR wasn't able to explain why it wouldn't let her book it just for two nights, even though that is the required length of a stay that weekend. I decided not to push that, yet.
Aug 3, 2005, 8:53 am
#55
Join Date: May 2003
Location: At This Point, Only G*d Knows!
Posts: 3,467
This has happened to me from time to time and usually I am able to call the hotel directly and reserve a room.
It helps to know somebody at the hotel and have a proven record of stays that shows that the hotel that you mean pro-longed business to them.
Dan
It helps to know somebody at the hotel and have a proven record of stays that shows that the hotel that you mean pro-longed business to them.
Dan
Aug 26, 2005, 10:26 am
#56
Join Date: Dec 2004
Programs: United 1K, MR Plat, SPG Plat
Posts: 804
Platinum Override Unavailable
I have several trips to San Francisco over the next couple of weeks. Next week August 28 and the week of September 18 I can not find an available Marriott any where down town. When I call the Platinum Desk, the indicate that the Platinum Override is not available during those times. .... That is the only reason I am a Platinum with Marriott (Since upgrades are almost non-existent now.) And when I need it, I am told the benefit can not be applied?
From Marriott Rewards Platinum Benefits webpage: "48-hour Guaranteed Availability: Limited to a Platinum member's personal guestroom. Guaranteed room availability for reservations booked 48 hours prior to arrival available at all participating Marriott hotel brands except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Only during a very limited number of dates (for example, special events) are hotels unable to provide this service. This benefit cannot be used in conjunction with award usage or any type of promotional or discounted rates. At Residence Inn and TownePlace Suites, this benefit applies to studio rooms only."
From Marriott Rewards Platinum Benefits webpage: "48-hour Guaranteed Availability: Limited to a Platinum member's personal guestroom. Guaranteed room availability for reservations booked 48 hours prior to arrival available at all participating Marriott hotel brands except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Only during a very limited number of dates (for example, special events) are hotels unable to provide this service. This benefit cannot be used in conjunction with award usage or any type of promotional or discounted rates. At Residence Inn and TownePlace Suites, this benefit applies to studio rooms only."
Aug 26, 2005, 11:00 am
#57
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
Originally Posted by OU812
That is the only reason I am a Platinum with Marriott (Since upgrades are almost non-existent now.)
Originally Posted by OU812
I have several trips to San Francisco over the next couple of weeks. Next week August 28 and the week of September 18 I can not find an available Marriott any where down town. When I call the Platinum Desk, the indicate that the Platinum Override is not available during those times.
<snip>
From Marriott Rewards Platinum Benefits webpage: "48-hour Guaranteed Availability: Limited to a Platinum member's personal guestroom. Guaranteed room availability for reservations booked 48 hours prior to arrival available at all participating Marriott hotel brands except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Only during a very limited number of dates (for example, special events) are hotels unable to provide this service. This benefit cannot be used in conjunction with award usage or any type of promotional or discounted rates. At Residence Inn and TownePlace Suites, this benefit applies to studio rooms only."
<snip>
From Marriott Rewards Platinum Benefits webpage: "48-hour Guaranteed Availability: Limited to a Platinum member's personal guestroom. Guaranteed room availability for reservations booked 48 hours prior to arrival available at all participating Marriott hotel brands except Marriott Vacation Club International and Horizons by Marriott Vacation Club. Only during a very limited number of dates (for example, special events) are hotels unable to provide this service. This benefit cannot be used in conjunction with award usage or any type of promotional or discounted rates. At Residence Inn and TownePlace Suites, this benefit applies to studio rooms only."
If there's nothing available, Marriott simply can't squeeze out other guests (probably a number of plats, too).
Aug 26, 2005, 11:04 am
#58
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
After signing in on Marriott.com the following hotel reservations were shown to be available for the week of Aug 28-Sep 4 in San Francisco:
Renaissance Parc 55 Hotel
The Stanford Court, A Renaissance Hotel (my favorite)
San Francisco Marriott Fisherman's Wharf
Also a couple of Courtyards
For the week of Sept. 18-24, like you I came up with nada.
Probably due to this "special event"
:
Oracle OpenWorld
September 18 - 22, 2005
Moscone Center
Renaissance Parc 55 Hotel
The Stanford Court, A Renaissance Hotel (my favorite)
San Francisco Marriott Fisherman's Wharf
Also a couple of Courtyards
For the week of Sept. 18-24, like you I came up with nada.
Probably due to this "special event"
:Oracle OpenWorld
September 18 - 22, 2005
Moscone Center
Aug 26, 2005, 11:08 am
#59
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
Incidently, by using the "flexible dates" feature on the website, I found:
San Francisco Marriott - Senior Discount - Aug 28,30,31. Sept 18,22,23,24
AAA discount - Sept 23,24
Government Rate - Aug 28,30,31. Sept 18,23 24.
Didn't bother to check the other Marriotts.
If you're really keen on staying downtown those dates, you might have to get a little creative with the rate you pick.
Wouldn't hurt to call platinum line again. Remember the FlyerTalk mantra: If you don't get the answer you want, say "Thank you.", hang up, and call again.
San Francisco Marriott - Senior Discount - Aug 28,30,31. Sept 18,22,23,24
AAA discount - Sept 23,24
Government Rate - Aug 28,30,31. Sept 18,23 24.
Didn't bother to check the other Marriotts.
If you're really keen on staying downtown those dates, you might have to get a little creative with the rate you pick.
Wouldn't hurt to call platinum line again. Remember the FlyerTalk mantra: If you don't get the answer you want, say "Thank you.", hang up, and call again.
Aug 26, 2005, 11:14 am
#60
Join Date: Mar 2005
Location: TPA
Posts: 132
The city looks to be sold out
The OpenWorld housing website shows the nothing in the city.
http://www.oracle.com/openworld/sanf...n/housing.html
http://www.oracle.com/openworld/sanf...n/housing.html
Originally Posted by aaupgrade
After signing in on Marriott.com the following hotel reservations were shown to be available for the week of Aug 28-Sep 4 in San Francisco:
Renaissance Parc 55 Hotel
The Stanford Court, A Renaissance Hotel (my favorite)
San Francisco Marriott Fisherman's Wharf
Also a couple of Courtyards
For the week of Sept. 18-24, like you I came up with nada.
Probably due to this "special event" :
Oracle OpenWorld
September 18 - 22, 2005
Moscone Center
Renaissance Parc 55 Hotel
The Stanford Court, A Renaissance Hotel (my favorite)
San Francisco Marriott Fisherman's Wharf
Also a couple of Courtyards
For the week of Sept. 18-24, like you I came up with nada.
Probably due to this "special event"
:Oracle OpenWorld
September 18 - 22, 2005
Moscone Center
Last edited by rqd; Aug 26, 2005 at 11:16 am