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Originally Posted by SD-Flyer
(Post 10876732)
I am the OP. I was trying to make a reservation for a UK trip next week and I was told by the front desk (after consultation with the manager) that the hotel was "too full" for part of the week so they could not offer me a room for the entire stay.
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Originally Posted by hhoope01
(Post 10877788)
I'm not sure this is true. The few times I used the Plat override for a room, I do believe I received a general corporate rate, not the rack rate.
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I've been told that a hotel is too full for the Platinum guarantee (it isn't much of a guarantee since there is no compensation if it isn't met, unlike the other guarantees) before. I was trying to book one night in Providence and I guess there was a convention going on the city or something.
Try to book DC during inauguration and see how far that guarantee gets you |
Originally Posted by hhoope01
(Post 10877788)
I'm not sure this is true. The few times I used the Plat override for a room, I do believe I received a general corporate rate, not the rack rate.
Ren PGH, East Side FS NYC, and Burlington VT. With the VT stay, a coworker needed the room, so I did the PO. I had a reoom already. The upshot was she got the lower, negotiated rate, and I wound up paying the higher, full rate. |
Originally Posted by hhoope01
(Post 10877788)
I'm not sure this is true. The few times I used the Plat override for a room, I do believe I received a general corporate rate, not the rack rate.
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Originally Posted by sangreal
(Post 10880746)
Try to book DC during inauguration and see how far that guarantee gets you
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I had a similar experience (being denied.) I called the Marriott reservations Plat line and tried to book the Marriott on 4th St in San Francisco during Oracle's Open World. I was more than 48 hours out and was denied a room because there was a significant number of rooms at the hotel that were pre-paid, and thus they could not boot anyone.
I was then offered a room at the JW for two nights. One night was at full rack rate (~$800 ouch) and one night at a "cheaper" $560. |
YYC Marriott
This recently occurred to myself and my three work partners at the YYC Marriott. Called the platinum line and emailed the corporate office. We still couldn't make the reservation at the rack rate. They did suggest that we try a competitor though. We found available rooms at discount rates at the Westin and the Fairmont (both are nicer quality hotels). So we moved the team to Fairmont where we will be staying for the next four months. Three people for four months isn't a huge amount of money at $220 a night but it adds up. The bigger hit will be the loss of loyalty by a 100% travel team.
The reservation was being made a full two months in advance. |
We tried to book a room at Fairfield Inn Napa Valley (American Canyon), and was told they couldn't honor the Platinum guarantee because they were overbooked over the threshold. There was no recourse or any suggested alternatives.
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Originally Posted by PTahCha
(Post 10980751)
We tried to book a room at Fairfield Inn Napa Valley (American Canyon), and was told they couldn't honor the Platinum guarantee because they were overbooked over the threshold. There was no recourse or any suggested alternatives.
I'd recommend using the website to book or calling the 800 # both should allow you to book without an issue |
Maybe they should do us all a favor and do away with the farce that is the Platinum guarantee.
A guarantee doesn't do me any good when you only apply it when you're not sold out.:rolleyes: |
Originally Posted by Cargojon
(Post 10982895)
Maybe they should do us all a favor and do away with the farce that is the Platinum guarantee.
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Hmm, just had this happen to me for the first time today. :confused:
Was told by the Marriott platinum line staff member; "We can't sell you the room as the hotel's inventory is fully booked, so the gaurentee is no longer available. Once the hotel goes past a fully booked status (probably with other plat gaurentees) they can turn off the gaurentee" It is a hotel I've stayed at regularly so I've dropped their manager an email. However, as its a stay for Wednesday, so the 48 hours is getting closer (I'm in UK time for a UK hotel)... In this situation would you say I should ring back the platinum line and escalate in some manner (Asking for a supervisor)? To my mind it looks like the hotel is misbehaving and I'd rather have Marriott escalate and fix than rely on the hotel's good will or chasing myself. I don't think they've declared that evening as a special event, and to be honest I thought the whole point about the gaurentee was that if the hotel was full they would walk someone else to give me a room as a reward for my loyalty... |
Originally Posted by littlevoices
(Post 11645579)
Hmm, just had this happen to me for the first time today. :confused:
Was told by the Marriott platinum line staff member; I didn't want to push the point too aggresively as the lady at the other end of the phone didn't seem to be very happy to relaying the news and was seemingly unable to do anything. I relayed the T&Cs to her but stopped at that when she apologised and offered to put me through to the hotel directly. It is a hotel I've stayed at regularly so I've dropped their manager an email. However, as its a stay for Wednesday, so the 48 hours is getting closer (I'm in UK time for a UK hotel)... In this situation would you say I should ring back the platinum line and escalate in some manner (Asking for a supervisor)? To my mind it looks like the hotel is misbehaving and I'd rather have Marriott escalate and fix than rely on the hotel's good will or chasing myself. I don't think they've declared that evening as a special event, and to be honest I thought the whole point about the gaurentee was that if the hotel was full they would walk someone else to give me a room as a reward for my loyalty... Calling reservations wont help - they dont have access to override this...only the hotel can do that, if you absolutely must be at that hotel I would try calling the GM PS the agent was incorrect when they stated they couldn't sell past "fully booked"...they dont even have the ability to see when a hotel is fully booked, all they know if yes the hotel is offering or room or no the system wont do it...you're platinum status automatically overrides everything except when the benefit is shut off (see above) |
Sounds to me that it's not really a guarantee, it's more like if we have space available we'll rent you a room... Geez, thanks... :rolleyes:
I'm really starting to feel like, "I'll be a loyal customer if you have a good program." |
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