that is exactly what occurs

Geez...

OK, we are going around in circles here.

In post 28 I asked:

To which you replied:

That was the sole answer in your reply that could even remotely answer my question, so I just assumed it was the answer to the question. Bad assumption on my part I guess.

Now you are saying that the hotels "facts" screen being displayed doesn't mean that the NPC has been granted.

So let's try this again from the beginning and I will keep it to one simple question:

How do CSRs know if the hotel has been granted a blackout for a special event?

Sidebar point by now.... But these two are across a shared parking lot from each other, same franchisee ownership, and not much difference between them. I'd have gladly taken the FI. A few bucks cheaper and a free brekkie. Some FI's are cheaply constructed to the point of being annoying (especially a few of the older ones), but I recall this one as being okay.

Sorry for the confusion - an alert agent will know because the fact page displayed when they were trying to sell a room for a platinum but the display of the facts page itself doesn't mean that an NPC has been granted, agents arent able to view specific restriction on a hotel

Question re: Plat Guarantee
 

OK, I haven't been plat all that long. I know there is a plat over-ride for "sold out" properties with 48 hour notice, except during special events.

Does this apply to all propterties (CY, etc.?) Also, will this show up online?

Just checked a room at the CY in Erie, PA for 4/22-24 and was told "no availability". What gives?

tks...

From my understanding the platinum override applies to all properties, although not necessarily at the rate that would have been offered had the hotel not been fully committed (The Stanford Courts platinum override rate is $800/night). I haven't had much need for it so I could be mistaken here, but, while often it does show up online, just because it does not doesn't necessarily mean that there isn't a platinum override available, just that a rate isn't open in MARSHA. I would try contacting either the Platinum line or the hotel directly and they should be able to make a reservation for you. Again, I don't have a lot of experience with this particular benefit so if I'm wrong, someone feel free to correct me.

Thanks - I'm not hell-bent on staying at this particular property on this particular date....however I was looking at arranging some travel a couple of weeks out and was alarmed, as a Plat, to be told "go scratch". :eek:

you must log into the website for the override to work and you will be offered the hotels corporate rate if an override is required to book the dates you are requesting

I have found that even if one is logged-in, if you do an "area" search, the online tool sometimes seems to not register the Plat overide. IOW, I can do a search for available Marriotts in Orlando and if some of the hotels are sold out they won't show up in the list. But if I search for availability on directly on that over-sold hotel, it will show up with availability. So be careful how you search. :eek:

I did that...and I'm getting:

Could one of my fellow Plats see if they can get a room for June 22-24 at the Courtyard in Erie, PA? I'd like to know if I'm doing something wrong of if the hotel has just plain killed it's availability through the "event" loophole.

I get:

Courtyard Erie

# 7792 Peach St.
# Erie, Pennsylvania 16509 USA
# Phone: 1-814-860-8300



Guest room
Room details

*
o 139.00(USD)per night
o Rate rules
o

Reserve a Room
* REGULAR RATE * QUEEN/QUEEN ROOM (2 QUEEN BEDS) * MAXIMUM 4 PEOPLE

Guest room, 1 King, Whirlpool
Room details

*
o 249.00(USD)per night
o Rate rules
o

Reserve a Room
* WEEKEND RATE * SPA KING ROOM (1 KING BED) * WITH WHIRLPOOL SPA IN THE BEDROOM * MAXIMUM 4 PEOPLE

If I'm not logged in, I get the same "no hotels available" message. But if I log in, then I get the same listings as imverge does. You may want to call MR to ask them to look for you and possibly check your account to make sure you are listed as a Plat and have access to the Plat Overide.

Hope cargojon doesn't mind me building off his post, but I had an interesting res/plat situation this AM that I have never seen before.

Made a res at the SHS in Richmond, VA. (NW) Got a weekend rate of $99. Nice. Needed a 2nd room, so went over to Mr. Sophie's account, and tried to book - $129 per night. (I am plat, he is silver) Hmmmm, not so nice.

Go back to my account, and try to book 2nd room. No can do - says platinum overide is in effect, and I can only have 1 room.

IS there such a thing as a plat override for a RATE? I thought it was for actual room availability?

since hhoope01 and imverge are the mini-experts, am hoping they come back to this post!

it shouldn't have given you a lower rate...I'll chalk up to being a new hotel and having something setup incorrectly (I believe it either opened within the past 2 weeks or is about to)

thank you socrates.

do you mean it shouldn't have given ME as the plat a $99rate, OR it shouldn't have given me as Mr. Sophie a HIGHER rate. I am asking {as I} still need the 2 rooms and for obvious reasons like $99 better than $129!

I had rebooked at the CY for $94, but of course, as is endlessly repeated here on FT - no breakfast.

ALSO - should I call the hotel or the plat line to get it corrected?

It must be very new, we have relatives in Ric, are there fairly often, and I do not remember ever seeing this listed before - and know we have stayed in properties listed all around it.