VIP Lists
Nov 19, 2012 | 12:27 am
#1
Original Poster
Join Date: Jul 2004
Programs: AA - Exec Plat, Marriott Platinum Premiere; Lifetime Platinum;
Posts: 484
VIP Lists
Am at a FS property in Atlanta and while in CL, attendant with whom I had converstion, asks me if I am a certain individual on her "VIP List". She lets me peruse her list which contains 5-6 names. While I am not the gentleman she refers to, I am on the list.
The list contains names, reward status, special requests of the guest.
It appears that many properties review the profile of their day's guests and target certain ones for special treatment such as with personal phone calls, upgrades, etc.
Can anyone speak to these VIP Lists and add more information?
The list contains names, reward status, special requests of the guest.
It appears that many properties review the profile of their day's guests and target certain ones for special treatment such as with personal phone calls, upgrades, etc.
Can anyone speak to these VIP Lists and add more information?
Nov 19, 2012 | 5:43 am
#2
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
Am at a FS property in Atlanta and while in CL, attendant with whom I had converstion, asks me if I am a certain individual on her "VIP List". She lets me peruse her list which contains 5-6 names. While I am not the gentleman she refers to, I am on the list.
The list contains names, reward status, special requests of the guest.
It appears that many properties review the profile of their day's guests and target certain ones for special treatment such as with personal phone calls, upgrades, etc.
Can anyone speak to these VIP Lists and add more information?
The list contains names, reward status, special requests of the guest.
It appears that many properties review the profile of their day's guests and target certain ones for special treatment such as with personal phone calls, upgrades, etc.
Can anyone speak to these VIP Lists and add more information?
Nov 19, 2012 | 9:07 am
#3
Join Date: Sep 2005
Programs: AA EXP, AAirpass, & CK 2MM, MR Plat Premier, DL Plat, US Plat, UA RECOVERING GS
Posts: 2,620
I've seen my name on these a few times with a designation of "PP". I was told that means "possibly perfect" and is in reference to my incredible and striking good looks.
Nov 19, 2012 | 9:32 am
#4
Join Date: Sep 2008
Location: Midwest USA
Programs: BA Gold, UA Silver, Marriott TIT (LT), Hilton DIA
Posts: 2,032
Nov 19, 2012 | 11:02 pm
#5
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
However, I'm a bit disturbed by the lounge agent's willingness to share other guests' details with the OP. This seems inappropriate at best and a serious security breach at worst.
Nov 20, 2012 | 7:48 am
#6
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,077
Maybe if the list also contains room numbers, but if not I'm not sure what's the big deal with a list of names/reward status/special requests?
Nov 20, 2012 | 8:39 am
#7
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
A special request might indicate to a thief when the room will surely be unoccupied. Just as some people think it's fun to find a stranger's telephone number at random or from the phone book and make anonymous or obscene calls, often at atrange hours, knowing the last name enables them to call the room through the hotel operator.
Nov 20, 2012 | 10:25 am
#8
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,077
For starters, my name, MR status level, and special requests are not the business of another guest. When I'm a customer of some business, I assume that the business will not put my name on some list that they share with other customers without my permission.
A special request might indicate to a thief when the room will surely be unoccupied. Just as some people think it's fun to find a stranger's telephone number at random or from the phone book and make anonymous or obscene calls, often at atrange hours, knowing the last name enables them to call the room through the hotel operator.
A special request might indicate to a thief when the room will surely be unoccupied. Just as some people think it's fun to find a stranger's telephone number at random or from the phone book and make anonymous or obscene calls, often at atrange hours, knowing the last name enables them to call the room through the hotel operator.
Nov 20, 2012 | 10:28 am
#9
Join Date: Jun 2012
Location: CLT
Programs: Marriott Plat, AA Gold
Posts: 1,077
Not sure if I've ever seen it at a Marriott property, but don't some Hilton properties often put a list at the front desk "welcoming" their rewards members? Is that invading their privacy?
Nov 20, 2012 | 11:23 am
#10
Join Date: May 2012
Location: New York
Programs: Marriott Lifetime Titanium, Hertz Pres. Circle, HHonors Diamond
Posts: 564
I have seen this as well with the FFI properties with my name posted in the frontdesk when I was Gold and then again when I was Platinum. I never saw anyone walking around with a VIP list though. I don't mind just having my name posted but if there was a special request (I guess depending on what that was), I wouldn't want just anyone to peruse through it.
Nov 20, 2012 | 12:12 pm
#11
Join Date: Jan 2011
Posts: 120
I've seen this at the FS Key Bridge Marriott in Arlington VA. It was just a simple spreadsheet printed out and given to the front desk staff. Had what I assumed were platinum and PP guests and their special requests. Had the foam pillows / high floor preferences too - has anyone ever gotten foam pillows??
Nov 20, 2012 | 3:18 pm
#12
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
I've seen this at the FS Key Bridge Marriott in Arlington VA. It was just a simple spreadsheet printed out and given to the front desk staff. Had what I assumed were platinum and PP guests and their special requests. Had the foam pillows / high floor preferences too - has anyone ever gotten foam pillows??
Nov 20, 2012 | 9:40 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
In at least two other properties--Hilton and Sheraton--I've seen the VIP list sitting on the food counter in the lounge when there is no staff member in the lounge. Both of those lists included guests' room numbers.
Nov 21, 2012 | 8:13 am
#14
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,107
A lounge attendant who I've become very friendly with over the many years alluded to a daily list that comes out with the expected occupancy rate and "persons of note" staying at the hotel. She always knows when I and another colleague are staying or if we aren't traveling together that week. I surmise it helps them recall and greet by name who is expected in the lounge that morning. I'm always impressed how they can remember names and details even after 6-8 months between visits.
Other than that, I've never seen any other tangible benefit, I always have to call ahead and block my favorite room in advance or I won't get it...
Other than that, I've never seen any other tangible benefit, I always have to call ahead and block my favorite room in advance or I won't get it...
Nov 21, 2012 | 1:09 pm
#15
Join Date: Sep 2012
Location: Williamsburg, VA
Programs: DL DM, Bonvoy LTT, HH Diam, UA Silver, USAF million miler ;)
Posts: 1,597
