VIP Lists
 

Am at a FS property in Atlanta and while in CL, attendant with whom I had converstion, asks me if I am a certain individual on her "VIP List". She lets me peruse her list which contains 5-6 names. While I am not the gentleman she refers to, I am on the list.

The list contains names, reward status, special requests of the guest.

It appears that many properties review the profile of their day's guests and target certain ones for special treatment such as with personal phone calls, upgrades, etc.

Can anyone speak to these VIP Lists and add more information?

what would you like to know about the lists? There's a various reasons why one would be on the list

I've seen my name on these a few times with a designation of "PP". I was told that means "possibly perfect" and is in reference to my incredible and striking good looks.

either that or you use the urinal a lot.

I would guess Platinum Premier.

However, I'm a bit disturbed by the lounge agent's willingness to share other guests' details with the OP. This seems inappropriate at best and a serious security breach at worst.

Maybe if the list also contains room numbers, but if not I'm not sure what's the big deal with a list of names/reward status/special requests?

For starters, my name, MR status level, and special requests are not the business of another guest. When I'm a customer of some business, I assume that the business will not put my name on some list that they share with other customers without my permission.

A special request might indicate to a thief when the room will surely be unoccupied. Just as some people think it's fun to find a stranger's telephone number at random or from the phone book and make anonymous or obscene calls, often at atrange hours, knowing the last name enables them to call the room through the hotel operator.

Which is why I said it wouldn't be good if the list also included the room number, but the OP didn't say that it did. A list of a few random names and their MR status isn't going to be of any help to thieves.

Not sure if I've ever seen it at a Marriott property, but don't some Hilton properties often put a list at the front desk "welcoming" their rewards members? Is that invading their privacy?

I have seen this as well with the FFI properties with my name posted in the frontdesk when I was Gold and then again when I was Platinum. I never saw anyone walking around with a VIP list though. I don't mind just having my name posted but if there was a special request (I guess depending on what that was), I wouldn't want just anyone to peruse through it.

I've seen this at the FS Key Bridge Marriott in Arlington VA. It was just a simple spreadsheet printed out and given to the front desk staff. Had what I assumed were platinum and PP guests and their special requests. Had the foam pillows / high floor preferences too - has anyone ever gotten foam pillows??

I always request foam pillows and extra pillows, and typically I'll get at least 2-3 foam pillows out of ~6 pillows total, which I find perfectly acceptable.

In at least two other properties--Hilton and Sheraton--I've seen the VIP list sitting on the food counter in the lounge when there is no staff member in the lounge. Both of those lists included guests' room numbers.

A lounge attendant who I've become very friendly with over the many years alluded to a daily list that comes out with the expected occupancy rate and "persons of note" staying at the hotel. She always knows when I and another colleague are staying or if we aren't traveling together that week. I surmise it helps them recall and greet by name who is expected in the lounge that morning. I'm always impressed how they can remember names and details even after 6-8 months between visits.

Other than that, I've never seen any other tangible benefit, I always have to call ahead and block my favorite room in advance or I won't get it...

Hope you don't use AVIS Preferred Rentals. ;)