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Originally Posted by sgan317
(Post 30019004)
MARRIOTT PR Team just reached out, they admitted that the information provided to myself was wrong. Packages can still be redeemed until August 17. The post on SamChui.Com should be updated shortly
Marriott doesn't know how it, or more precisely its post-merger IT system, would be able handle the current TPs post 8/18. Because of this uncertainty, even people at Marriott who should know are not properly informed. So there's no hope we will know what would happen on 8/18 to the TP certificates. |
Originally Posted by Toronto1970
(Post 30018986)
From posts above, please seem to be saying that even non-expedited points going to United should post overnight. I purchased my package on Tuesday and no sign of the 132K points in my United account yet. Is it worth calling back, or will they just laugh and tell me to wait 3 weeks before asking them to put in a trace.
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Originally Posted by jeepie
(Post 30019070)
Definitely ymmv. Two weeks ago mine took 3 days. Tuesday I bought 2 more. Haven’t posted yet. Cheers. |
Originally Posted by tth6133
(Post 30019060)
All this confusion leads to only one conclusion:
Marriott doesn't know how it, or more precisely its post-merger IT system, would be able handle the current TPs post 8/18. Because of this uncertainty, even people at Marriott who should know are not properly informed. So there's no hope we will know what would happen on 8/18 to the TP certificates. On a more serious note - Marriott is struggling to find an acceptable balance on the cost front that is reasonable to both the company and the customers. They should just take the high road and give more to the customers that would greatly simplify the issues IT team encounters. |
I am not following . . . are people expediting the miles because they are concerned they will not get the full 85K,120K or 132K miles if they transfer after the merger? Or just because they want the miles faster? I do not need the miles ASAP, but is there any such concern that one may not receive the full redemption miles if they are processed after the August 19 date?
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I did a United TP last year. Called one afternoon, miles were there the following evening. I was refreshing semi-often - booking 5 seats one-way to Europe on peak dates - and I recall them hitting my account at around 7:30pm CT the next day.
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Originally Posted by sinfonia
(Post 30019001)
I would like to redeem the seven nights at a Marriott property that is currently category 6. According to the chart at https://points-redemption.marriott.com/category-change, it will become a category 4. I was going to purchase a category 1-5 certificate since that should cover a new 4, I believe. But the problem is that if I need to attach it now, I need to purchase a category 6 package, correct? I know there are still unknowns but is conventional wisdom that I would receive 30K back after the merger? Or do I just lose any difference? I am not clear how to best do this.
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Originally Posted by yoyo
(Post 30018414)
Just redeemed 5 7-night TP and the call was picked up in 20 seconds and all was done in 10 minutes. Points are gone from my account and I decided to attach to the same hotel I frequent to. I verified all reservations have certificate attached to them but strangely I am still seeing two unused certificate. I am waiting for CC statement to close so that I can do one more float. Hope I won't regret it.
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Originally Posted by pinniped
(Post 30018906)
Other than the fact that I wish Marriott was clearly publishing Travel Package information directly (not through random bloggers), this announcement isn't alarming to me.
All that is for certain is that on August 4th, our ability to attach a certificate goes temporarily dark, likely for 2 to 3 weeks. I think it's clear, both from the latest quote and other sources, that Marriott recognizes the value of the certificates and will play fair with us post-merger. Your certificate will come back in the new world, probably sometime in late August. I have a floater sitting out there now. I have no real plans for it. It's going to go dark for a while and come back as something new. Mine is a base Cat 5 TP, so the easiest and most likely outcome is that it reappears as a Cat 4. I'm fine with that. The only reason I'd take action prior to August 4th is if I had a strong probability of using it at a hotel that was rising in category in the new program. Then, I'd attach it now, as in the old-7-to-new-6 example above. Whether they'll allow you to redeem a new TP between Aug 4 and Aug 18 is anyone's guess. If you're sitting on 270k points, I'd be on the phone this week getting the TP redeemed. Hold times are only going to get worse. |
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Originally Posted by rny321
(Post 30019005)
If an airline cancels a flight, should customers receive a full refund or one minus a cancellation fee?
There are two parts to a travel package and if one part is changed, it wouldn't be unreasonable for a customer to ask to unwind the entire transaction. My family purchased enough SPG points to buy a travel package. If MPG wants to cancel the hotel portion of a travel package and provide a liquidated value, then I believe at a minimum the company should allow customers to cancel the purchase. Take the miles back, return all points and possibly cancel any points purchased. If MR had offered a $100 resort credit as part of a hotel booking and later decided to eliminate the resort credit, what is a reasonable refund? Providing a credit of $30, which is a similar to returning 45K for a package that is worth up to 150K, and not offering to refund the entire transaction isn't going to make customers happy. On the other hand, if a customer didn't use the $100 credit and MR offered a $30 refund that might be a reasonable offer. In this case, Marriott could assign a much high value to the airline miles |
Originally Posted by PumpkinSmasher
(Post 30019142)
This is where I'm at too. Have multiple Cat 1-5 certs, but honestly no specific redemption in mind. In fact, I prefer the new award chart at the 1-4 options (with SPG properties + Marriotts I might actually stay at decreasing in value). So long as I have the option to at least use my certificates at 1-4 properties post 8/18, I'll be fine with that. My SO though has a Cat 1-6 cert and I'm really not sure what she should do. Similar situation though...doesn't have a specific redemption in mind so she may gamble as well.
My reasoning is that I honestly don't think Marriott is going to shaft Category 6 certificate holders by giving you a new Cat 4 and nothing else. There's a *chance* you're going to get a one-time 30,000-point "bonus" in the conversion, emerging on the other side with a Cat 5 certificate. The most-fair thing would be to get a new 4 plus a 30k refund. But if they err on the side of software simplicity, they're just going to translate old 6 to new 5 and call it good. |
Originally Posted by SP03
(Post 30019179)
The analogy would be if you had bought a connecting flight and one leg is cancelled. You could get a refund, but only for the cancelled portion. It's really up to the airline to determine what the flown/unflown portion is worth.
In this case, Marriott could assign a much high value to the airline I am not arguing legality, but it is unreasonable for the party modifying a transaction to pick the value of the change and not allow a full refund. |
Originally Posted by SP03
(Post 30019179)
The analogy would be if you had bought a connecting flight and one leg is cancelled. You could get a refund, but only for the cancelled portion. It's really up to the airline to determine what the flown/unflown portion is worth.
In this case, Marriott could assign a much high value to the airline This is something that United or Spirit might do. Or whomever ran that Goldpoints program of yesteryear. I have faith that Marriott will not do this. |
Originally Posted by tarkaboy
(Post 30018324)
A different question: I want to stay at the Marriott County Hall hotel in London for 4 nights in Aug. 2019. The booking calendar only goes into early July 2019. Should I book 5 nights @45k=180k now using points alone for July 2019 (getting no air miles) and as soon that I can move the date as the calendar opens for Aug. 2019 (without having to pay more points since the rates will have increased)…. Or would it be better for me to book a 7 night vacation package @390k for this category 9 Marriott, taking the 132K United miles now, reserving 7 nights in July 2019, and hoping that as the calendar opens I will be able to move the 7 nights into August once available, even though I’m only going to use 5 nights (without having to pay more points since the rates will have increased). Which makes better sense assuming booking these before Aug. 1...or Aug. 17, 2018. Also if I cannot book 7 consecutive nights, does that mean I will not be able to use any of the package? If I can book 7 consecutive nights, is it OK if I only use the first 5 nights without penalty, losing of course the final 2 nights.
You can book a 7-night stay and check out after the 4th night without penalty. There is no penalty as the hotel will have the room available for last minute booking, and more profit for them. Did so in Bangkok in January booking a 7 night 1-5 Category certificate at the Marriott Marques Queens Park Bangkok and checked out after 6 nights. No refund for the last night but no penalty either. |
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