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Greg has a new blog post titled "What will happen to existing Marriott Travel Package certificates?" analyzing gain/loss value with the change in categories: https://frequentmiler.boardingarea.c...-certificates/
https://cimg7.ibsrv.net/gimg/www.fly...ca171aa49f.jpg From Frequent Miler |
[QUOTE=cruisr;30003902]
OMG...the Marriott CSRs are awful. I had an unattached 1-5 cert in my account. I called to order another and then attach both to hotels. The CSR took out points for two certs instead of one and when i clarified to her i only wanted one cert (as I already had one) she apologized and said she woild cancel the order. Well, she did cancel the order for the second 270k (which she shoild not have done) and instead of voiding the whole transaction she simply cancelled it and refunded only 45k. I am on hold now trying to get this resolved. Good luck. Don't forget to ask for a case numberI called so many times yesterday and I was told it would be looked into. this morning when I called, the supervisor said there is NO record of anything being done about it so she opened a case number Solved. Got my points back |
Originally Posted by cruisr
(Post 30003902)
OMG...the Marriott CSRs are awful. I had an unattached 1-5 cert in my account. I called to order another and then attach both to hotels. The CSR took out points for two certs instead of one and when i clarified to her i only wanted one cert (as I already had one) she apologized and said she woild cancel the order. Well, she did cancel the order for the second 270k (which she shoild not have done) and instead of voiding the whole transaction she simply cancelled it and refunded only 45k. I am on hold now trying to get this resolved. |
You need to know exactly what to do when calling Marriott and what happens each step along the way. Don't assume the agent knows more about it than you do. A lot of things can go wrong this last week before the programs merge. Time is not on your side to correct any mistakes, either by you and the agent.
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Originally Posted by tth6133
(Post 30004034)
You need to know exactly what to do when calling Marriott and what happens each step along the way. Don't assume the agent knows more about it than you do. A lot of things can go wrong this last week before the programs merge. Time is not on your side to correct any mistakes, either by you and the agent.
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Well, my problem got solved much quicker than I thought it would. Luckily the CSR I got connected to was great. Long time CSR and knew the ropes and knew who to contact. Got all the points back in the account for the 270k package the res agent from last night should not have taken out and another 10k customer appreciation added. Its only going to get worse as we get closer to 8/1. |
My guess is that TP certs attached to reservations would be converted to same category certs post merger with the exception of cat. 9 & Ritz ones, which would be converted to cat. 8. Any outstanding floaters would be converted to points then deposit back to member's accounts using old Marriott award chart, e.g. 150k for cat. 1-5, 180k for cat. 6. |
Originally Posted by rdchen
(Post 30004494)
My guess is that TP certs attached to reservations would be converted to same category certs post merger with the exception of cat. 9 & Ritz ones, which would be converted to cat. 8. Any outstanding floaters would be converted to points then deposit back to member's accounts using old Marriott award chart, e.g. 150k for cat. 1-5, 180k for cat. 6. Seriously, we are all just guessing. |
I ordered 3 TP certificates at different categories (1-5, 6 and 8). As my 3 TP certs all expire in summer 2019 and we're not sure if Marriott will still be willing to freely extend certificate expiration dates, I also kept a stash of unredeemed Marriott points that I can use after summer 2019.
Hedge your bets everyone, for the marmotts are being nothing but cowardly |
Sorry if asked before - what happens to unused Ritz certificates cat 1-4 if unattached?
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Originally Posted by beagleflyer1977
(Post 30005174)
Sorry if asked before - what happens to unused Ritz certificates cat 1-4 if unattached?
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Originally Posted by metoo
(Post 30003446)
Did you expedite the Alaska Air miles?
If so , what is the time frame to receive it? If you didn't expedite it, how long should it take? |
I am not sure if it is a regional thing but when I called the Australian Marriott Rewards phone number, it goes to the South East Asia call centre (Singapore/Malaysia). They know exactly what they were doing to issue the packages very quickly, as well as attachment of certificates. Also there were minimum waiting time for the calls to be picked up.
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Originally Posted by beagleflyer1977
(Post 30005174)
Sorry if asked before - what happens to unused Ritz certificates cat 1-4 if unattached?
Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate. |
Originally Posted by kamchatsky
(Post 30006026)
I am not sure if it is a regional thing but when I called the Australian Marriott Rewards phone number, it goes to the South East Asia call centre (Singapore/Malaysia). They know exactly what they were doing to issue the packages very quickly, as well as attachment of certificates. Also there were minimum waiting time for the calls to be picked up.
The problem though, the international numbers seem to be toll-free within the region. There is no regular numbers listed that one can call from outside the region. |
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