Does anyoene else's points not post?
Feb 16, 2004 | 4:05 pm
#1
Original Poster
Join Date: May 2003
Location: Reston, VA, USA
Programs: UA GS MM, SPG Plat, Marriott Gold
Posts: 115
Does anyoene else's points not post?
Hi,
I spent 4 days at a Marriott in Beijing 3 or 4 weeks ago, and another 3 days at London County Hall last week. No points have posted for either stay. Normally points have always posted within days of any stay (I book online and invoices from both stays state that I am receiving points plus the elite bonus). Is it just me having trouble, or is this part of the "website not functional" issue that seems to be happening?
Froeken
I spent 4 days at a Marriott in Beijing 3 or 4 weeks ago, and another 3 days at London County Hall last week. No points have posted for either stay. Normally points have always posted within days of any stay (I book online and invoices from both stays state that I am receiving points plus the elite bonus). Is it just me having trouble, or is this part of the "website not functional" issue that seems to be happening?
Froeken
Feb 17, 2004 | 5:10 am
#2
Join Date: Mar 2001
Location: MUC
Programs: LH Sen // HH Dia; Bonvoy LTTE
Posts: 3,209
2 weeks ago I stayed at the County Hall, too. The points posted about 1 week after check-out. IMO, the posting of points is currently slower compared to last year. So points post, but 3-4 weeks seams to be already too long to expect that the points will show up in your account automatically ...
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Pictures from hotel stays
Basic Hotel stays/nights/points calculator
Short overview: KLM FD, LH M&M
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Pictures from hotel stays
Basic Hotel stays/nights/points calculator
Short overview: KLM FD, LH M&M
Feb 17, 2004 | 1:46 pm
#3
Join Date: Jan 2004
Location: Chicago, IL, USA
Posts: 1
I have had some amount of trouble with international marriott hotel stays posting to my account. I suggest you call customer service, fax the bill directly to them, and the points should be posted within two days
Feb 18, 2004 | 11:22 am
#4
Original Poster
Join Date: May 2003
Location: Reston, VA, USA
Programs: UA GS MM, SPG Plat, Marriott Gold
Posts: 115
I spoke to a friendly CR at Marriott who told me to fax the documentation directly to him and he'd take care of it. Hopefully that does the trick.
I sure hope this isn't a new trend. I never had any problems before.
I sure hope this isn't a new trend. I never had any problems before.
Feb 18, 2004 | 7:51 pm
#5
Join Date: Jun 2001
Location: Putnam County, NY
Programs: Delta-Platinum/Million Miler, Marriott-Lifetime Titanium. Priority Club-Platinum
Posts: 1,214
I have a helluva time with South American stays. It's hit or miss whether they post, and when they do, the are always WAY off.
For example I recently stayed at the Marriott Santiago. They gave me 1621 points for a 5 night stay...thats $162. Trust me, I didnt have THAT good of a rate! Of course a fax of the bill fixes things up, but it's a hassle to always chase your points. It seems to me that they have some issues with the currency conversion algorithym.
[This message has been edited by Pointfreak! (edited Feb 18, 2004).]
For example I recently stayed at the Marriott Santiago. They gave me 1621 points for a 5 night stay...thats $162. Trust me, I didnt have THAT good of a rate! Of course a fax of the bill fixes things up, but it's a hassle to always chase your points. It seems to me that they have some issues with the currency conversion algorithym.
[This message has been edited by Pointfreak! (edited Feb 18, 2004).]