Exactly. My experience for the few years I was a PP, maybe I would get a better upgrade or sometimes they would let me take the 500 points and pick a gift (mostly international). But many other properties would just thank me for being Plat. And that was that.

With no published benefits, not really much of a level. If they ever do make it a level, I would want some significant benefits such as Club level at Ritz or Breakfast at Courtyard and especially breakfast at all resorts! Then you'd have a level worth going for! And if you do, then you HAVE to have a way to get there for lifetime. Personally, I have no problem with a huge point and night value for that level of lifetime achievement. If the benefits were there, that is.

Billy

Does the checkin screens show Plat. Premier elsewhere instead of just the X4 code under requests? For instance, in this screenshot, http://www.flyertalk.com/forum/23516406-post6.html Does it show Plat. Premier where Platinum is or do the agents have to stumble on to the special requests section? Granted, you would look there anyways but it seems like it would be better suited to show it on the status section as well.

It would state platinum premier in the display as well as the x4 code.

P6 = platinum members
X5 = platinum 5 star members (some owners and appointees by JW himself)
X1 = gold members
X4 = platinum premier members

Chewie is correct but some notes....

That screen shot is the full service PMS and soon to be out of date, this system isn't used at select service/extended stay brands (or all Luxury Brands).....a new Global PMS system is being rolled out to all hotels regardless of brand - I haven't paid much attention to that system as it's just now starting to be rolled out but I'm certain they'll make it easy for everyone to see a guests status

Can anyone give me some info

I've experienced a complete range of VIP benefits from zero (mainly in US hotels for some reason), to very good including:-

• Just about guaranteed Thames view Suite upgrades at County Hall in London
• Suites with a bottel of Champagne and box of chocolates as an extra welcome gift at London Grosvenor Square
• Personal welcome from guest relations manager along with regular suite upgrade (including occasional Park View Suites) at Grosvenor House
• Personal welcome and goodbye from guest relations along with 90% success in Chambers rooms upgrade at Renaissance St Pancras
• 100% suite upgrades at JW Marriott in Cusco

I could go on.

impinth06 I have not seen anyone confirm they are in RC and Plat Premier, but I would be surprised if they didn't have a PP level for RC.

That said, you mention 2 high volume years in a row, most people here have reported 3 before making PP.

JW Phuket
 

Welcome as our Gold member!

Obviously confused X1 with X4. My question is how does a novice agent get to check in a high priority customer?

Anyway. bfst benefit for Platinum in Asia are gone from Resorts. No more. Finished. Renaissance Phuket confirmed they too will not give bfst benefit anymore.

JW is being turned into a package tourist middle range destination resort. No linger deserves the JW title, neither does Khao Lak.

you got in his/her line.

So why does a high priority customer pick a novice check-in agent???

Any decent check in process makes a notation in their system to refer the process to more senior staff for assistance.

At least in Asia. I don't know if an agent is new or not.

Are you saying the entire checkin process should be delayed to transfer all Plats/PP's to another agent if they happen to randomly fall on a new agent?

How about just training all agents to handle all types of customers?

Or preassigning the best rooms to elites to begin with. All I expect is hi- here's your key- here's a paper describing your benefits.

That would be nice. To just get the key.

I do know that certain properties will have their Platinums all ore arranged.

I was commenting on the greeting. Basically.

Check in and checkout in Asia both require a credit card for whatever reason. It's not as smooth as in US

Well that's unfortunate/too bad/bummer.

Well, that's sad. Always like the breakfast benefit at the JW or Ren Phuket.

Billy

Mine is all the way at the right, showing 144 nights, and I'm still Platinum. (Most of those nights are meetings, not HIB.)