honoring published rates
Sep 7, 2003 | 11:00 am
#1
Original Poster
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,556
honoring published rates
So I found a very cheap corporate rate at a Marriott (cheap enough that I think someone forgot a '0'), and so I booked it on the Marriott website and confirmed with a credit card. Does anyone have any experience with booking these types of rates and whether or not Marriott will honor them?
Thanks,
BillJ
Thanks,
BillJ
Sep 7, 2003 | 12:02 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
I have never had a problem with a Marriott-family property honoring a rate for which I had documentation and appropriate credentials (like a AAA card). Sometimes I don't get that rate when I first check in for some reason, but I get it eventually after producing my paperwork.
Bruce
Bruce
Sep 7, 2003 | 7:02 pm
#3
Join Date: Nov 2000
Location: New York USA
Posts: 2,933
Just continue to keep your eye on your reservation confirmation.....I've found errors like this ($13.90 for a room that I know was supposed to go for $139) and somehow, mysteriously, my confirmed room rate was changed to the higher amount without any notification from Marriott.
As an aside, I've never used an erroneous rate at Marriott (and I have caught a few, especially in Orlando), but I have called hotels on occasion to point it out and been told "of course we'd have to honor our mistake".
As an aside, I've never used an erroneous rate at Marriott (and I have caught a few, especially in Orlando), but I have called hotels on occasion to point it out and been told "of course we'd have to honor our mistake".
Sep 8, 2003 | 1:54 pm
#4
Original Poster
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,556
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by flyerwife:
I've found errors like this ($13.90 for a room that I know was supposed to go for $139)</font>
I've found errors like this ($13.90 for a room that I know was supposed to go for $139)</font>
BillJ
Sep 8, 2003 | 3:57 pm
#5
Join Date: May 2003
Location: Springfield, OR USA
Programs: Marriott LT Titanium Elite, United LT 1M Gold
Posts: 578
I booked a room at the Marriott, NY Financial District once, the rate showed up as $99. It turned out the rate was $999 which was some code for "do not sell any rooms", or something like that - explained by the front desk supervisor who initially refused to honor the $99 rate, and offered rack rate of $199.
I would not expect a hotel to honor a $9 rate (or some such) as it is obvious it is an error, but I felt an offered rate of $99 was in order and should be honored.
After showing a printout of the email confirmation with the $99 rate the manager very reluctantly agreed to honor it. Had he done so with a smile up front he would have gained a lot more good will from this platinum guest.
Bruce
I would not expect a hotel to honor a $9 rate (or some such) as it is obvious it is an error, but I felt an offered rate of $99 was in order and should be honored.
After showing a printout of the email confirmation with the $99 rate the manager very reluctantly agreed to honor it. Had he done so with a smile up front he would have gained a lot more good will from this platinum guest.
Bruce
Sep 8, 2003 | 4:19 pm
#6
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
I totally agree. Last night, the NY Financial Center had $99 rooms available!!! (It's a special Sunday-night rate.) Nobody could possibly know that such a rate was an error. It should have been happily honored.
Bruce
Bruce