Problems redeeming free weekends?
May 30, 2002 | 8:35 am
#1
Original Poster
Join Date: Jan 2002
Posts: 91
Problems redeeming free weekends?
I am plt and tried to redeem a hotel stay with one of the free weekends. When I called for rooms in chicago, they yes, yes sir, there are rooms available. When I said that I wanted to use the cert, they said, no sir, there are no rooms available.
Now, how does marriott justify giving out free weekend certs when it doesn't allow you to redeem them? How can I get help?
I said to the CSR: I've stayed with you 75+ nights and been pretty loyal, I'm pretty disappointed. He said "well at least we only failed you once, I'd say that's a pretty good ratio." What kind of a response is this?
Has anyone else experienced this? I'm already started at staying at *wood, now I guess I'll be there 100% of the time.
Now, how does marriott justify giving out free weekend certs when it doesn't allow you to redeem them? How can I get help?
I said to the CSR: I've stayed with you 75+ nights and been pretty loyal, I'm pretty disappointed. He said "well at least we only failed you once, I'd say that's a pretty good ratio." What kind of a response is this?
Has anyone else experienced this? I'm already started at staying at *wood, now I guess I'll be there 100% of the time.
May 30, 2002 | 9:54 am
#2
Original Poster
Join Date: Jan 2002
Posts: 91
Here are the T&C of the offer:
Terms & Conditions: Registration for this promotion is required. Weekend night awards expire December 31, 2002, and are valid Friday through Sunday at category 1 - 4 hotels. Nights spent while redeeming an award are not eligible for points/miles, free weekend nights or toward elite level status. A maximum of 2 free nights may be earned per member for this promotion. All Marriott Rewards program terms and conditions apply.
Terms & Conditions: Registration for this promotion is required. Weekend night awards expire December 31, 2002, and are valid Friday through Sunday at category 1 - 4 hotels. Nights spent while redeeming an award are not eligible for points/miles, free weekend nights or toward elite level status. A maximum of 2 free nights may be earned per member for this promotion. All Marriott Rewards program terms and conditions apply.
May 30, 2002 | 10:00 am
#3
Join Date: Feb 2002
Posts: 110
I've had the same problem w/ Marriott. I'm all *wood now. Maybe I'll figure out how to use the points I've accumulated w/ Marriott.
May 30, 2002 | 10:06 am
#4
Original Poster
Join Date: Jan 2002
Posts: 91
OK, problem resolved.
called the hotel directly and they helped me out.
I should have know that the plt line was nothing but a bunch of McDonald's fry cooks.
called the hotel directly and they helped me out.
I should have know that the plt line was nothing but a bunch of McDonald's fry cooks.
May 30, 2002 | 11:00 am
#5
Join Date: Apr 2002
Location: New Berlin, WI USA - DL Platinum Elite - Marriott Platinum Premier
Posts: 211
I would suggest next time...just book the room through the Marriott web site. There is a new box that let's you utilize free certificates. I just booked the Pittsburgh Marriott yesterday with this very convenient option.
May 30, 2002 | 4:58 pm
#6
Join Date: Sep 1999
Location: CHS
Programs: UA Premier, AA Gold, AC 25K, Marriott LT Titanium, Hyatt Globalist, Hilton Gold
Posts: 2,144
I've had pretty good luck using the W14's. I used two during JazzFest in New Orleans and will use two more this weekend in SAV.
Additionally, I plan on using more(already have award reservation at the Ren Madison) for two nights during the upcoming SEA Doo.
Additionally, I plan on using more(already have award reservation at the Ren Madison) for two nights during the upcoming SEA Doo.
May 30, 2002 | 10:51 pm
#7
Join Date: Oct 2001
Location: San Diego, CA, USA
Programs: Plat Marriott, GM Delta, 1K United
Posts: 262
No problem using the certs -- made reservations at the Anaheim Marriott (across the street from Disneyland) for mid-June.
May 31, 2002 | 10:34 pm
#8
Join Date: Aug 2001
Location: Volunteerland
Programs: Delta GM, Hilton Diamond, SPG Gold, Marriott Silver
Posts: 1,222
Was able to use mine on first choice of dates (August) and location ( downtown SF) with no problems.
Marriott reward redemptions have never been a problem. Have gotten first choice of dates in London (twice) and Cairo.
Marriott reward redemptions have never been a problem. Have gotten first choice of dates in London (twice) and Cairo.