I am plt and tried to redeem a hotel stay with one of the free weekends. When I called for rooms in chicago, they yes, yes sir, there are rooms available. When I said that I wanted to use the cert, they said, no sir, there are no rooms available.

Now, how does marriott justify giving out free weekend certs when it doesn't allow you to redeem them? How can I get help?

I said to the CSR: I've stayed with you 75+ nights and been pretty loyal, I'm pretty disappointed. He said "well at least we only failed you once, I'd say that's a pretty good ratio." What kind of a response is this?

Has anyone else experienced this? I'm already started at staying at *wood, now I guess I'll be there 100% of the time.