Lost Miles
Aug 25, 2000 | 3:59 pm
#1
Original Poster
Join Date: Aug 2000
Location: New Zealand
Posts: 15
Lost Miles
I have been trying for over a year to get Marriott to credit miles to my account after I booked a conference into one of their hotels in US. I have written and emailed on several occassions and have called both the hotel and their 800 number (which costs me a fortune to be on hold as I am calling from outside the US). As yet I have had no luck. Any suggestions?
Aug 25, 2000 | 6:43 pm
#2
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
Send a certified letter to J.W. Marriott, Jr. You may get a phone call from a staffer trying to get the facts (I did). Those staffers can make things happen.
Bruce
Bruce
Aug 29, 2000 | 7:31 pm
#3
Join Date: Jul 2000
Location: New York, NY
Posts: 146
I wish I had better advice but I have always had problems receiving credit for stays if it doesn't automatically posts. Faxes and Mail are always unanswered in my experience.