Non-US/Canada FS breakfast changes???
#16
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Oh dear, you're one of my least favoured fellow lounge guests... sigh, if you've stayed in Marriotts enough to get access to the lounge I might have hoped you could spring for a cheap take-out vs eating all the food in the lounge and leaving me without even a nibble later in the evening :P
#17


Join Date: Feb 2001
Location: Wesseling, NRW, Germany
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Just noted that there is a inconsistency among the published benefits with Marriott. When I look at the page linked somewhere earlier in the thread I see the language posted here, however when looking at the Elite T&C, still the old language persists.
Given my experience with Marriott in general showing the (more prominently posted) first link will have your breakfast comped on the weekend when in doubt, I think it would be nice that the second place where the guarantee is posted should also reflect the "new" wording.
In terms of "running out of food" in non-US lounges: I have not experienced that here in Europe. One time e.g. in Berlin they were running out of the Chicken they offered (with the second hot dish still available), but they went out of their way to get a different second offering (steaks from their restaurant). And in Frankfurt when the same happened, they called down to the Sports Bar to bring chicken wings to the lounge.
No lounge in Europe I have been to has been out of food during their regular hours, and most still have quite some offers available even after official food hours...
Greetings - Dirk
Given my experience with Marriott in general showing the (more prominently posted) first link will have your breakfast comped on the weekend when in doubt, I think it would be nice that the second place where the guarantee is posted should also reflect the "new" wording.
In terms of "running out of food" in non-US lounges: I have not experienced that here in Europe. One time e.g. in Berlin they were running out of the Chicken they offered (with the second hot dish still available), but they went out of their way to get a different second offering (steaks from their restaurant). And in Frankfurt when the same happened, they called down to the Sports Bar to bring chicken wings to the lounge.
No lounge in Europe I have been to has been out of food during their regular hours, and most still have quite some offers available even after official food hours...
Greetings - Dirk
#18


Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
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Posts: 967
I have not known a lounge in Europe to run out of food during the advertised hours of operation either.
#19




Join Date: Jul 2008
Location: HKG
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Posts: 3,745
Oh dear, you're one of my least favoured fellow lounge guests... sigh, if you've stayed in Marriotts enough to get access to the lounge I might have hoped you could spring for a cheap take-out vs eating all the food in the lounge and leaving me without even a nibble later in the evening :P
#20
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Join Date: Aug 2002
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Off-topic:
Evening appetizers are part of the bennies in lounges. However, nowhere does it say evening dinners are part of the bennies. Nor is it reasonably expected that someone is going to eat 15 mini beef pot pies. I'm sure Marriott does an expectation (as does anyone in catering) of people eating 'x' amount of nibbles when they're calculating & I doubt 15 is the amount expected. Also, when someone takes more than their share, that leaves less, if anything, for fellow travelers.
I know the GM of a European Marriott hotel hotel who deliberately scaled back on munchies in the evening because people in the lounge were making the evening offerings their dinner, & thus was impacting his restaurant revenue. I know a different UK Marriott family hotel who beefed up their offerings and people were easily making meals out of them. While I appreciated the extended offerings/choices, I personally thought the mgmt was nuts to do so due to the restaurant revenue reason.
On-topic:
It's nice to know about the 7days/week cont'l brekkie (note, it doesn't say full brekkie
) outside the US/Canada. Hopefully Marriott will get both portions of their website to match.
BTW - is anyone else interpreting this as 7days/week only for hotels that don't have exec lounges? That's how I'm reading it. I'm not reading it as if the lounge is closed on the weekends you get cont'l brekkie.
Cheers.
They've never run out in the lounges I've been in. I'm not sure why someone should buy food when it's provided for free as part of our benefits? That's like saying a 1k who gets so many upgrades shouldn't take their UDU even if F is open and no others on the waiting list because we get so many of them anyways.
I know the GM of a European Marriott hotel hotel who deliberately scaled back on munchies in the evening because people in the lounge were making the evening offerings their dinner, & thus was impacting his restaurant revenue. I know a different UK Marriott family hotel who beefed up their offerings and people were easily making meals out of them. While I appreciated the extended offerings/choices, I personally thought the mgmt was nuts to do so due to the restaurant revenue reason.
On-topic:
It's nice to know about the 7days/week cont'l brekkie (note, it doesn't say full brekkie
) outside the US/Canada. Hopefully Marriott will get both portions of their website to match.BTW - is anyone else interpreting this as 7days/week only for hotels that don't have exec lounges? That's how I'm reading it. I'm not reading it as if the lounge is closed on the weekends you get cont'l brekkie.
Cheers.
#21
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Join Date: Oct 2002
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I read it as outside of US/Canada, Gold/Plats are entitled to breakfast 7 days a week. Note PhillyPhlyer40's bolded text in the OP. Breakfast will be provided either in the lounge or via some other mechanism (i.e. local restaurant.).
#22
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Join Date: Aug 2006
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I agree it is not intended to be a full meal. We do skip dinner once or twice usually on a trip and just have a couple of items from the lounge. Usually because we had a very big or late lunch or because we're too jetlagged to go out and just hit the bed at 7 pm!
#23
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Cheers.
#24
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I took the preceding sentence to be referring to hotels in the US/Canada where you are only guaranteed breakfast for weekdays. The bolded sentence was to add that outside of the US/Canada, the breakfast benefit is now 7 days a week.
But that was just the way I originally read it. I'm definitely not an expert at understanding legalize.
So I have no idea if my original interpretation is correct or not.
But that was just the way I originally read it. I'm definitely not an expert at understanding legalize.
So I have no idea if my original interpretation is correct or not.
#25
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We probably need to ask Marriott Concierge to clarify.
Since we're reading it differently, means the hotels might as well. Don't want someone thinking they'll get something when they might not do so.
Cheers.
Since we're reading it differently, means the hotels might as well. Don't want someone thinking they'll get something when they might not do so.
Cheers.
#26
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Update from Marriott Concierge
I PM'd Marriott Concierge to get clarification, and received the following this morning:
"This was new to me too. I was working under the understanding that it was only Monday through Friday. I have researched this and have learned that at all JW, Marriott Renaissance, and Autograph Collections, outside the US and Canada you are entitled to a free breakfast 7 days a week. You generally get it in the concierge lounge if it is open, when it is not or if the hotel does not have one you receive it in the restaurant.
Let me know if this has not completely answered your question.
Regards,
Ira"
I said thanks for the clarification, and then suggested he pass along to website folk to match the verbiage in the 2 links that people have posted. If by chance there was an issue re: this new benefit, it could create difficulties if a guest had a printout showing the bennie & the hotel printed out the T&C w/o the new verbiage.
Cheers.
"This was new to me too. I was working under the understanding that it was only Monday through Friday. I have researched this and have learned that at all JW, Marriott Renaissance, and Autograph Collections, outside the US and Canada you are entitled to a free breakfast 7 days a week. You generally get it in the concierge lounge if it is open, when it is not or if the hotel does not have one you receive it in the restaurant.
Let me know if this has not completely answered your question.
Regards,
Ira"
I said thanks for the clarification, and then suggested he pass along to website folk to match the verbiage in the 2 links that people have posted. If by chance there was an issue re: this new benefit, it could create difficulties if a guest had a printout showing the bennie & the hotel printed out the T&C w/o the new verbiage.
Cheers.

