Question about LNF
Jun 22, 2011 | 6:13 pm
#16
FlyerTalk Evangelist
Join Date: Aug 2005
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Hi all,
I've never done an LNF before and just need a bit of guidance.
There's a hotel where the best available rate on marriott.com and Comparison Site is the exact same price for a standard "Guest room" for the same dates.
Comparison Site offers to upgrade the room type for $20 that is listed under the same name as one on Marriott's site, but Marriott wants $140 more for it in their rate menu. The only difference in the room descriptions are the square footages, and by a wide margin, but the measurements don't match up between the two sites for any room type at this hotel.
Question 1: Comparison Site wants billing info, but allows me to cancel without penalty, so the rate should qualify on that point, yes?
Question 2: I'm confused by LNF Rule #5, and searched for an answer without really finding anything in black and white: "When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate to be eligible for the guarantee."
This bigger room isn't the lowest rate category of any room available at the hotel, but I'm comparing the lowest rates for this room type. Do you think there's a chance at having an LNF accepted or does Marriott only do an LNF against the cheapest and smallest room available?
Question 3: When I click through to the Comparison Site from a comparison site aggregator, it shows the $20 premium for this room type. But when I searched for the hotel on the Comparison Site directly to submit a URL, it wants a $30 premium for this room type. Which rate should I submit to the LNF desk?
If anyone could help, I'd appreciate it. Potential savings is >$500 off marriott.com's rate for a three night stay.
I've never done an LNF before and just need a bit of guidance.
There's a hotel where the best available rate on marriott.com and Comparison Site is the exact same price for a standard "Guest room" for the same dates.
Comparison Site offers to upgrade the room type for $20 that is listed under the same name as one on Marriott's site, but Marriott wants $140 more for it in their rate menu. The only difference in the room descriptions are the square footages, and by a wide margin, but the measurements don't match up between the two sites for any room type at this hotel.
Question 1: Comparison Site wants billing info, but allows me to cancel without penalty, so the rate should qualify on that point, yes?
Question 2: I'm confused by LNF Rule #5, and searched for an answer without really finding anything in black and white: "When multiple rates for the same hotel, reservation dates, and room type are available through a Marriott channel you must reserve the lowest rate to be eligible for the guarantee."
This bigger room isn't the lowest rate category of any room available at the hotel, but I'm comparing the lowest rates for this room type. Do you think there's a chance at having an LNF accepted or does Marriott only do an LNF against the cheapest and smallest room available?
Question 3: When I click through to the Comparison Site from a comparison site aggregator, it shows the $20 premium for this room type. But when I searched for the hotel on the Comparison Site directly to submit a URL, it wants a $30 premium for this room type. Which rate should I submit to the LNF desk?
If anyone could help, I'd appreciate it. Potential savings is >$500 off marriott.com's rate for a three night stay.
Jun 22, 2011 | 6:46 pm
#17
Join Date: Oct 2004
Location: PDX
Posts: 2,284
In the meantime I've found another site where the room upgrade is only $20 higher as well, while the marriott.com rate has come down $10, so this should be a go.
Jun 22, 2011 | 6:50 pm
#18
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Excellent, thanks. I rarely see room types posted in the LNF success thread. I didn't want to just keep throwing things at the wall to see what'd stick.
In the meantime I've found another site where the room upgrade is only $20 higher as well, while the marriott.com rate has come down $10, so this should be a go.
In the meantime I've found another site where the room upgrade is only $20 higher as well, while the marriott.com rate has come down $10, so this should be a go.
Jun 22, 2011 | 7:42 pm
#19
Join Date: Oct 2004
Location: PDX
Posts: 2,284
Yeah, understood. This exercise has taught me to click through the rates on comparison sites to see what else they offer, even if the basic room rate is the same. If this LNF claim is accepted, the rate will be $47.25 less than the standard rate where an LNF claim wouldn't have applied.
Jul 17, 2011 | 2:48 am
#20
Join Date: Nov 2000
Location: Hotel Guru
Programs: Marriott Lifetime Titanium, UA Gold
Posts: 1,516
I have a question with the LNF program and do not know how to proceed.
Let's say I found a rate at a resort property that per T&C should be eligible for a LNF price match. Only problem with it is that it includes breakfast buffet for two. Since this is a resort property, even my Plat status would not give me free breakfast which is why I'm inclined to take it.
Marriott official reservations channel has a Two for breakfast rate as well as standard rate with no breakfast included. Unfortunately all the rates on the Marriott website have either discounts (15% Summer discount etc.) or some coupons etc included. What rate should I book in order to qualify for LNF, preferable with free breakfast buffet for two included.
Thanks in advance for your help!
Let's say I found a rate at a resort property that per T&C should be eligible for a LNF price match. Only problem with it is that it includes breakfast buffet for two. Since this is a resort property, even my Plat status would not give me free breakfast which is why I'm inclined to take it.
Marriott official reservations channel has a Two for breakfast rate as well as standard rate with no breakfast included. Unfortunately all the rates on the Marriott website have either discounts (15% Summer discount etc.) or some coupons etc included. What rate should I book in order to qualify for LNF, preferable with free breakfast buffet for two included.
Thanks in advance for your help!
Jul 17, 2011 | 2:57 am
#21
Original Poster
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Join Date: Aug 2010
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You need to comapare the comparison rate to Marriott's lowest rate, so if Marriott has advance purchased rate which is the lowest rate available, then you have to use that rate as a comparison rate. This is what I was told by the LNF team after a harsh struggle to get my LNF approved recently.
Don't keep trying if you failed once (if you have time to file one later), my experience is that once they turned you down, if you file another LNF shortly after that they will try their very best to turn you down. Wait a week and try again and you will get a better result.
As stated in previous post, if you reserve a rate from Marriott without breakfast, even if the comparison rate has breakfast included, you won't get free breakfast if your LNF go through.
Good luck.
Don't keep trying if you failed once (if you have time to file one later), my experience is that once they turned you down, if you file another LNF shortly after that they will try their very best to turn you down. Wait a week and try again and you will get a better result.
As stated in previous post, if you reserve a rate from Marriott without breakfast, even if the comparison rate has breakfast included, you won't get free breakfast if your LNF go through.
Good luck.