Group bill question
#1
Original Poster




Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,858
Group bill question
Lots of information in this thread but it doesn't really answer my question (or maybe it does and I'm not seeing it).
I am expecting to see a past hotel stay show up in my account. I've already set my expectations low but wanted to ask here anyway:
- made a reservation through a third party for a weekend stay associated with a large group. This isn't a website like priceline or orbitz but rather a company that specializes in these kinds of functions. I was able to pick my hotel by name and had to enter my credit card to reserve the room.
- the director of my organization had to put down a deposit to reserve a specific number of rooms
- I presented my MR platinum card at check-in. I was given concierge access.
- The bill I received has my name on it (but in a different format than I'm used to seeing)
- My bill has my room rate and my MR number (in typical XXXXXnnnn format)
- The name of the group appears below my name and the words "ACCT # GROUP" appears in the upper right corner
The points for this stay have not posted yet (it's only been a week or so but my next regular stay has posted). The stay does not show in my "Recent Activity"
Am I out of luck on this (getting points and nights credit)?
Thanks.
I am expecting to see a past hotel stay show up in my account. I've already set my expectations low but wanted to ask here anyway:
- made a reservation through a third party for a weekend stay associated with a large group. This isn't a website like priceline or orbitz but rather a company that specializes in these kinds of functions. I was able to pick my hotel by name and had to enter my credit card to reserve the room.
- the director of my organization had to put down a deposit to reserve a specific number of rooms
- I presented my MR platinum card at check-in. I was given concierge access.
- The bill I received has my name on it (but in a different format than I'm used to seeing)
- My bill has my room rate and my MR number (in typical XXXXXnnnn format)
- The name of the group appears below my name and the words "ACCT # GROUP" appears in the upper right corner
The points for this stay have not posted yet (it's only been a week or so but my next regular stay has posted). The stay does not show in my "Recent Activity"
Am I out of luck on this (getting points and nights credit)?
Thanks.
#2
Original Poster




Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,858
figured I would post a response.
Yes, I did get nights and points credit.
Yes, I did get nights and points credit.
#3

Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA gold, Marriott Ambassador/Tit4Lyf, IHG Diamond
Posts: 1,808
This happens a lot when you're in a room block with a large group.
Your points and nights will not be posted until the entire event is closed out. That means that the Marriott location will not credit you until the hotel and the host that booked the group finalizes everything. I've found that for some especially large groups, this can add a couple of weeks to the posting time.
#4




Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,753
Lexdevil your explanation makes sense. I attended the eTech conference this year and it took an extended period of time for the stay and the points to post. My other stays at the same property when I was not attending a conference typically posted within a few days. Now I understand why the delay occurred for the conference stay.
Thanks,
Jon
Thanks,
Jon

