Marriott website email address problems?
Nov 15, 2010 | 8:51 am
#1
Original Poster
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,630
Marriott website email address problems?
I tired to login to my account this morning and it says my email address is wrong. So I use my account number.
Now I am trying to book a stay and no matter what email address I use, it gives me a "Email is in invalid format" error.
Marriott must be losing millions on this!
Now I am trying to book a stay and no matter what email address I use, it gives me a "Email is in invalid format" error.
Marriott must be losing millions on this!
Nov 15, 2010 | 9:09 am
#2
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,775
I don't have any issues logging in at the moment. I was even able to log in with my wife's account with no issues.
I might suggest giving MR a call and see if they can help you.
I might suggest giving MR a call and see if they can help you.
Last edited by hhoope01; Nov 15, 2010 at 11:03 am
Nov 15, 2010 | 10:44 am
#3
Original Poster
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,630
Interesting. Ive now tried 2 different computers and 3 browsers.
I can not put ANY email address in when trying to book a room without getting that error.
Which means I can NOT book a room!
I can not put ANY email address in when trying to book a room without getting that error.
Which means I can NOT book a room!
Nov 15, 2010 | 10:52 am
#4
Company Representative - Marriott Concierge
Join Date: Aug 2003
Location: Salt Lake City, UT
Posts: 1,083
Hello,
Will you please pm me your account information? I will have my Tech team look into it for you.
Kind regards,
Marie
Will you please pm me your account information? I will have my Tech team look into it for you.
Kind regards,
Marie
Nov 15, 2010 | 12:06 pm
#5
Original Poster
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,630
It appears that something was "rolled back" on my account. It had my street address from 4 years ago and no email address on my profile.
I updated both of these and now it works fine.
Nov 15, 2010 | 12:10 pm
#6
Join Date: Nov 2010
Posts: 16
Reply
That's interesting. I haven't had any problem logging into my account for the day.
Nov 16, 2010 | 4:02 am
#7
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
I few years ago I had a silent data corruption that impacted my password. I wrote an article about the problem.
http://www.enterprisestorageforum.co...its-Go-Bad.htm
Stuff like this happens on computer systems. It will happen more and more.
Henry
http://www.enterprisestorageforum.co...its-Go-Bad.htm
Stuff like this happens on computer systems. It will happen more and more.
Henry