Problems with LNF due to "currency fluctuations"
Sep 6, 2010 | 11:21 am
#1
Original Poster
Join Date: Sep 2008
Location: San Francisco, California, USA
Programs: AA GLD, MR Plat, Home Depot ExPlat :)
Posts: 34
Problems with LNF due to "currency fluctuations"
Hi helpful forum-people,
I had my first success with LNF today and my first failure! I need help understanding the failure and potentially how to fix it. I found Marriott York (UK) for $138 at multiple websites online. Rate quoted was 105 GBP (appx $162) and my claim was denied for the following reason:
"After careful review of your claim, it has been determined that the rate difference you observed is the result of variations in currency exchange rates utilized by the reservation sources to which you have referred."
Now I have no problem if a week (or a month) ago the conversion rates were such that the 105 GBP was less than the $138, but to have that happen, the pound would have had to be worth $1.31, which hasn't happened as far back as I can search.
How should I proceed? I replied back to the LNF claim denial, but it looks like it goes to some sort of generic drop-box. Should I
a) try again, using a different comparison website? (there were many offering this same rate)
b) send an email to somewhere else outlining the situation?
c) enjoy the fact that I got one approval today on another stay and fugeddaboutit
d) something else?
Any help will be much appreciated. I'm not new to Marriott, but I am new to the forum and the LNF process.
Mike
P.S. One poster awhile ago referred to the fact that there is a LNF support thread, but I couldn't find it despite much searching (could be operator error) so please excuse me if this should be posted somewhere else.
I had my first success with LNF today and my first failure! I need help understanding the failure and potentially how to fix it. I found Marriott York (UK) for $138 at multiple websites online. Rate quoted was 105 GBP (appx $162) and my claim was denied for the following reason:
"After careful review of your claim, it has been determined that the rate difference you observed is the result of variations in currency exchange rates utilized by the reservation sources to which you have referred."
Now I have no problem if a week (or a month) ago the conversion rates were such that the 105 GBP was less than the $138, but to have that happen, the pound would have had to be worth $1.31, which hasn't happened as far back as I can search.
How should I proceed? I replied back to the LNF claim denial, but it looks like it goes to some sort of generic drop-box. Should I
a) try again, using a different comparison website? (there were many offering this same rate)
b) send an email to somewhere else outlining the situation?
c) enjoy the fact that I got one approval today on another stay and fugeddaboutit
d) something else?
Any help will be much appreciated. I'm not new to Marriott, but I am new to the forum and the LNF process.
Mike
P.S. One poster awhile ago referred to the fact that there is a LNF support thread, but I couldn't find it despite much searching (could be operator error) so please excuse me if this should be posted somewhere else.
Sep 6, 2010 | 12:12 pm
#2
Join Date: Jul 2006
Location: Belper, Derbyshire, United Kingdom
Programs: Marriott Rewards Silver, Starwood Preferred Guest Plus, Hilton HHonors Gold
Posts: 967
Firstly, two threads you will find useful:-
LNF Successes
and
LNF Help Requests
With regard to your rejection based on "currency fluctuations", are the rates quoted elsewhere inclusive of tax? The rate on Marriott.com for most UK hotels is quoted inclusive of tax so that may be a reason. If you really are comparing apples with apples then a difference of over $30 really cannot be attributed to currency fluctuations.
Feel free to PM me with your dates and I'll have a look for you or if you need any further info.
LNF Successes
and
LNF Help Requests
With regard to your rejection based on "currency fluctuations", are the rates quoted elsewhere inclusive of tax? The rate on Marriott.com for most UK hotels is quoted inclusive of tax so that may be a reason. If you really are comparing apples with apples then a difference of over $30 really cannot be attributed to currency fluctuations.
Feel free to PM me with your dates and I'll have a look for you or if you need any further info.
Sep 6, 2010 | 12:24 pm
#3
Original Poster
Join Date: Sep 2008
Location: San Francisco, California, USA
Programs: AA GLD, MR Plat, Home Depot ExPlat :)
Posts: 34
Thanks
Thanks for the advice! I had found the two threads you had listed but one was for "successes" which this clearly wasn't 
and the other was for help finding LNF rates, which I had already found. Thanks for pointing out the tax thing. I had just booked two stays in London, and tax is not included there, but you are right, for York it is included and that did make the difference! Its odd to me that for some UK locations Marriott quotes with tax and for others without.
Mike
and the other was for help finding LNF rates, which I had already found. Thanks for pointing out the tax thing. I had just booked two stays in London, and tax is not included there, but you are right, for York it is included and that did make the difference! Its odd to me that for some UK locations Marriott quotes with tax and for others without.Mike