Checked into my room last evening and found some chocolate, a bottle of water, and a welcome letter from the manager on the desk.

Later in the evening completed a door hanger to have coffee service delivered to my room at 6AM .

Arrived a few minutes ago. Nice pot, cream, sugar, mugs - and a newspaper.

This is worth a FT post????
Well, yes. I am at the Fairfield Inn, Hazelton, PA.

Kudos to this manager for providing a more welcoming experience than many FS of late. ^

Reminds me of the FI in Odessa, TX where I awoke each morning to find the windshield on my car freshly cleaned by the hotel staff. Small gestures are remembered a surprisingly long time. ^

Tres cool - thanks for posting!

Cheers.

WOW.....that's cool!

Lately, my best service experiences have been at Fairfield.
I've even gotten more suite upgrades in a handful of nights at Fairfields than in the last 100 nights at FS.

Given FI's reduced Platinum arrival gift policy and Marriott's newspaper policy for all limited service properties, this is truly above and beyond service. Kudos to that property.

Of course, you would get this, as a HH gold or above, as standard fare at a Hampton Inn. (sorry, couldn't resist).

Interesting comment, as in thinking it through...I tend to agree. What I can't decide is (whether) I feel that way because the service truly is superior -or- that my expectations are lower. I'll take it either way -

This manager also had invested in DVD players for every room; you were provided with a list of movies the hotel had available....at no cost. The closest restaurant was a Damon's - at check-in you received a certificate for a free Onion Loaf. The front desk clerk recognized me as a Plat, and offered the appropriate amenity. The letter in the room was addressed to me. With my name. Not "Dear platinum person".....

Upon check-out I noticed a case with "awards" the hotel has won. I have never seen one property with so many!

Marriott should consider cloning this woman...

Just went to the mailbox. Came back with an envelope from Fairfield in Hazelton. It contained a thank you note. For staying there one night.

Wow.

(and honestly, I am not related to or know these people in any way shape or form..... )

Slightly OT - but I stayed at a Sleep Inn in Harrisonburg, VA many years ago & there was a pretty bad snowstorm the night I was there. When I got up & was ready to hit the road again, I was pleased to find that my car had actually already been cleaned off for me. Now, the two other times I've been through H-burg, I've stayed at this Sleep Inn - service counts!

I also share in your joy, I checked in to the Renaissance Orlando Seaworld last Mon 03/15/10 for 3 nights after a 3 day cruise & was pleasantly surprised to see that I was upgraded to a 2 rm suite. I was just hoping for a view of seaworld w/a balcony, but to my joy we got a huge living/dining rm, bathroom, tv, huge windows & our other bedroom!! (We stayed there 2 yrs ago & had no idea this existed) But the fun didn't stop there....after returning from Seaworld the next evening, on the dining room table, there were 4 chilled bottles of Fiji water, Godiva Chocolates & a basket full of snacks (chips, cookies, chocolate, nuts...etc) WOW!!!!! I had to call the front desk to make sure it was for us. They said it was a gift to us for my Birthday & our wedding anniversary! How wonderful! It's the little things that make such a huge difference.

Thats it.. im jealous of everyone!

Awesome thread. That GM does need to be cloned! You're charging $100 a night. Spend a few extra bucks on the customer... it reduces your margin by a couple % points, but you'll get a lot more of those repeat $100 nights.

+1 Clone that manager! (No wonder the awards case is overflowing!)

Nice touch! The personal follow up always makes me feel truly appreciated and the hotel is guaranteed to go on my 'favorite hotels' list!

Now that I think about it, I do not think that I have ever received a personal follow up letter from any hotel manager, FS or LS, for any "non-event" hotel stay. Unfortunately, I have received one or two follow up letters from hotel managers, apologizing for "unfortunate events" which took place during my stay, but we won't count those, will we?