web site problem anyone else
Feb 20, 2010 | 6:43 am
#1
Original Poster
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
web site problem anyone else
I can log in fine but cannot see my reservations. I hit change/cancel and I get an error message. I reported this Wednesday and again on Friday. got the standard answer we are working it.
Anyone else?
thanks
Anyone else?
thanks
Feb 20, 2010 | 10:29 am
#2
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,746
Mine is working fine. I just checked again now and my reservation list came up as usual with no issues. Have you tried clearing your browser cache (cookies and cached files)? Sometimes when websites implement changes, they get into an inconsistent state where they can't process the old cookies properly. Perhaps with the reservation procress change this week, you're having that type of issue.
--Jon
--Jon
Feb 20, 2010 | 11:59 am
#3
Original Poster
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
Mine is working fine. I just checked again now and my reservation list came up as usual with no issues. Have you tried clearing your browser cache (cookies and cached files)? Sometimes when websites implement changes, they get into an inconsistent state where they can't process the old cookies properly. Perhaps with the reservation procress change this week, you're having that type of issue.
--Jon
--Jon
Feb 20, 2010 | 1:27 pm
#4
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,746
Hmmm..... I don't know what else to tell you other than I hope it is resolved soon.
--Jon
--Jon
Feb 20, 2010 | 1:40 pm
#5
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
No problems here.
Feb 28, 2010 | 8:34 am
#6
Original Poster
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
Here is the latest I got. Question. It has been 2 weeks do you think I deserve any compensation. It is really a pain in the butt
Dear hnewman,
Thank you for responding to Marriott.
Please accept our apologies for the delay in our response. We truly do appreciate your loyalty, and want to thank you for your patience. We wanted to have the most up-to-date information before responding to your inquiry.
We emailed our corporate contact in charge of solving the issue with viewing upcoming reservations at Marriott.com. He wrote us back informing us that the "fix" did go through on Friday night (February 26, 2010) for most accounts. He told us that, unfortunately, there is still an issue with bookings made at group rates and bookings where Marriott Rewards points are used for some nights of the booking and a paid-rate for the others. Your booking under confirmation number xxxxxxxx at Renaissance New Orleans Pere Marquette Hotel for March 30, 2010, is at a group rate. Fortunately, the complete fix should be through by the end of this week.
If we can be of further assistance, we invite you to reply to this email.
Thank you for choosing Marriott.
Dear hnewman,
Thank you for responding to Marriott.
Please accept our apologies for the delay in our response. We truly do appreciate your loyalty, and want to thank you for your patience. We wanted to have the most up-to-date information before responding to your inquiry.
We emailed our corporate contact in charge of solving the issue with viewing upcoming reservations at Marriott.com. He wrote us back informing us that the "fix" did go through on Friday night (February 26, 2010) for most accounts. He told us that, unfortunately, there is still an issue with bookings made at group rates and bookings where Marriott Rewards points are used for some nights of the booking and a paid-rate for the others. Your booking under confirmation number xxxxxxxx at Renaissance New Orleans Pere Marquette Hotel for March 30, 2010, is at a group rate. Fortunately, the complete fix should be through by the end of this week.
If we can be of further assistance, we invite you to reply to this email.
Thank you for choosing Marriott.