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Old Feb 28, 2010 | 8:34 am
  #6  
hnewman
40 Nights
50 Countries Visited
5M
20 Years on Site
 
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM Marriott Lifetime Titanium AA PL Not chasing status Retired!
Posts: 2,777
Here is the latest I got. Question. It has been 2 weeks do you think I deserve any compensation. It is really a pain in the butt

Dear hnewman,

Thank you for responding to Marriott.

Please accept our apologies for the delay in our response. We truly do appreciate your loyalty, and want to thank you for your patience. We wanted to have the most up-to-date information before responding to your inquiry.

We emailed our corporate contact in charge of solving the issue with viewing upcoming reservations at Marriott.com. He wrote us back informing us that the "fix" did go through on Friday night (February 26, 2010) for most accounts. He told us that, unfortunately, there is still an issue with bookings made at group rates and bookings where Marriott Rewards points are used for some nights of the booking and a paid-rate for the others. Your booking under confirmation number xxxxxxxx at Renaissance New Orleans Pere Marquette Hotel for March 30, 2010, is at a group rate. Fortunately, the complete fix should be through by the end of this week.

If we can be of further assistance, we invite you to reply to this email.

Thank you for choosing Marriott.
hnewman is offline