NickP 1K

Also stick the do not disturb thing out as well... this will let any potential room dupe know that the front desk staff are weasels...

William: Is Starwood going through and deciding which properties to downgrade from Westin's to Four Points?? Seems about time for this considering 6 continents has done most of their property branding upgrades and downgrades....

Starwood Lurker

The individual brands do their own policing of errant hotels.

Sincerely,

William R. Sanders
Customer Service Coordinator
Starwood Preferred Services

[email protected]

[This message has been edited by Starwood Lurker (edited 07-03-2003).]

UA1kMFR

William, I'd be interested to find out how this hotel keeps the Westin status. This is a Sheaton Hotel, clearly not to the standards of a Westin.

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UA-GS/1K, (M-M)-AA/DL,
Hilton Diamond, Starwood Plt.

LightingGuy

Another report. I should have checked here first....

I had a reservation made via Starwood.com for a King non-smoking with a request for no connecting door on 8/15/03. I arrived a tthe hotel at 12:15 am. Check in person was talking with someone and acknowledged me after 5 minutes. At 12:25 she came over and asked me what I wanted. She looked for my reservation and couldn't find it. Asked me for confirmation which I had to look up. At 12:40am she found my reservation, but only smoking rooms available. So I took it. I asked about amenity, she looks at my Plat card which she was already holding, and says "you want the points". Note that this was not a question.

Got to the room, it's a smoking double with connecting door, but on the club level. Room has cigarette burns on the carpet and there's mold (at least 1'x6' area) growing on the wall under the window. Call the front desk. At 12:55am someone answers and tells me the hotel is sold out and nothing else available.

In the morning, Lounge is closed and no bill under the door so I have to stand in line to get my receipt. At no point did anyone ask me if I enjoyed my stay and there are no comment cards to be had.

Run, don't walk from this property. There are plenty of wonderful *wood properties in this area.

<Follow-up>
I sent a complaint to Starwood about my stay. The General Manager wrote back to me saying that he would make sure that the rooms are checked for mold and apologized for my inconvenience. My plat amenity points still have not shown up. I guess I'll need to call to get those posted.

Edited to add follow-up.

[This message has been edited by LightingGuy (edited 09-24-2003).]

RTWSTARALLIANCE

I have only stayed at this Hotel twice. I know it can be hit or miss. The last time I was in a rush. Today I stopped in the Executive Club Lounge and it had a nice continental breakfest spread. A mini frig with soft drinks. Nice. FYI

Elena

Too bad I didn't see this thread before booking... I am now here; when I arrived the desk agent told me that they had no rooms and that the property was full. Despite that I am Plat and had booked several days in advance on spg.com. She didn't offer any kind of solution. I asked what my options were. She asked why I didn't head over to the Mariott ("It's only two blocks away"). She seemed genuinely surprised when I informed her that I had no interest whatsoever in "heading over to the Mariott". Finally she managed to locate a room (not on the club floor). She then told me that she had credited me with 500 extra points. I assumed these were additional points for the inconvenience but no- the compensation were the points that I am anyway entitled to and like the rest of you I was not offered a choice.

Big signs at the front desk state that ethernet cables are available at the front desk for guests wanting high-speed access. I was told that they had no such thing- that was a question for engineering and they were not in.

Once in the room it took an hour to fill up the bathtub, there was no guest service guide aside from the in-room dining menu. At least there's a heavenly bed...

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KLM PE,HHonors Diamond,SPG Plat,PC Plat,SAS Silver

dingo

Mold? Ladybugs? Broken plumbing? Not Sheraton quality in my opinion.

Sounds more like a Masters to me. http://www.mastersinn.com/ (Almost stayed at one of these once...no key...only combo lock on the door. Interesting, except that upon trial and error the next three rooms had the exact same combo.)

Pietro

I too wish I'd seen these reviews before making a reservation for a night before an early morning flight. Is there a Starwood property closer to Hartsfield that would be adequate but still relatively close to the airport? I would be happy to use an airport shuttle or cab.

I would appreciate any suggestions.

Ken hAAmer

The Sheraton is just around the corner, and a much better property. I recently did a mattress run through ATL and while my Westin ATL experience wasn't as bad as some of those here, the stay and particularly the staff were quite uninspiring.

pitflyer

I was at the Sheraton on a Priceline stay a few months ago and they were very good -- they even let me move my reservation when I asked nicely, and the Westin shuttle will take you to the Sheraton the 4 hours a day their own shuttle doesn't run (like 2-6am). I got full benefits and a nice upgrade. Of course, the flip side is that the Westin _is_ a Priceline property too, and combined with the lack of perks soon for Priceline, in the future I will book the Sheraton directly... and apparently definitely not the Westin.

rcs85551

I wonder why I never have those problems at the Westin ATL Airport...

Stayed there last week, the hotel was actually sold out that night, but they had my (upgraded) room blocked on the Club floor. My stay was fine as always.

venk

This hotel is best boycotted by frequent travelers for their attitude and ineptitude. It does get a lot of business as an airport hotel and possibly consequently the management is not very motivated for elite recognition.

This is the kind of hotel that drives people from SPG to HH.

There is a also a level above Platinum called Airline crew in this hotel.

See, for example my report in

http://www.flyertalk.com/forum/Forum74/HTML/007513.html

venk

One can only hope that after reporting to the Hotel Customer Service, they would correct themselves but it appears that this hotel does not really care as the above incidents (especially with late check-ins) continues to happen. I got the following as a reply on June 28th of this year after I had written a letter with constructive suggestions to the hotel regarding my experience in the thread linked above.

Writing a reply letter is cheap. Actually following up is what matters. The hotel has not learnt. We, as consumers, must do what we have to do.

What is the point of writing these letters if it makes no difference whatsoever.

welookgood.com

Prob
"I am planning on meeting with my team to re-evaluate our check-in procedures to ensure our guest's are not inconvenienced"

venk

Exactly. I was content to let it rest there after that letter but seeing recent posts here of the same late check-in problems...