Perhaps a Lurker can opine, but I find this hard to believe.

Sheraton Brand Standards:

1) 2 bars of soaps
2) bottled water on spg floors
3) do not, under any circumstances, offer free breakfast to Platinums when the lounge is closed.

:confused:

Yes, you can. There is a movie theatre in the building that is open late at night so the 'public' areas are open past the 12 midnight showing.

Free breakfast on weekends in Sheratons?
 

This weekend I stayed at the airport Sheraton in north Houston, I was upgraded to a suite (without asking) got a breakfast coupon (lounge closed for weekend) and a coupn for a free apatiser or desert.

I always get a free breakfast at the Crystal City Sheraton, the DFW Sheraton...

So if this is a Sheraton wide policy it is not well enforced.

Oh and I am Gold not Platinum.

I'm Sure it's not a policy. It's just a way for the Sheraton BOS to cut costs.
I must add that otherwise it's a great hotel + Great PLT upgrades.

Location wise I prefer the Westin & W.

It's disappointing but not a deal breaker for me. I haven't stayed at the W yet, but I have always preferred the Sheraton to the Westin.

Stayed at this property this weekend. As a Plat, we got an upgrade to a nice room (of normal size) with a good view on the 28th floor. At check-in, the agent confirmed that there is no more free breakfast given to Plats for Sat / Sun mornings when the lounge is closed. :(

I was there for a weeknight a couple of weeks ago. Was upgraded to a one bedroom suite which was nicely updated (with a rather small washroom mind you). The view of the river was fantastic as it was as well from the Lounge.

The lounge spread in the evening was quite nice - a few hot appetizers, veggies and dip, cheese and crackers, etc. The breakfast of cereal, toast and pastries, etc. was all very good.

The killer was that there was no wireless internet in the room. It was hardwire or bust. That surprised me and was a bit inconvenient, given that I was up half the night working...

I was at this hotel a couple of weeks ago. Overall, I had a pleasant stay, but the elevators were having issues. For the first couple days of my stay, only one or two of the six North Tower elevators seemed to be working! The wait times for the elevator was typically greater than five minutes. In some cases, I had to let the elevator go with out me because it was too full!

Then, they managed to get a couple more elevators working, for a total of four. This helped, but it still would have been nice if they could get ALL the elevators working. It doesn't send the right impression to a guest when a hotel is not able to keep all their elevators working.

I'm at the property right now... got "upgraded" to a non renovated king room on the 24th floor in the South Tower right next to the elevators. Not impressed by this hotel at all. Check in staff were disinterested at best. Room is dated, and dingy... and about as big as a postage stamp. Wallpaper is coming off the walls, furniture is very random. Bathroom is worse. I'd hate to know what a non upgraded room looks like.

Headed back to the Hilton across the street during my next visit where I am 100% on upgrades to much nicer (and bigger!!) rooms.

Stayed there Saturday nite, we must of gotten almost identical rooms as well. Not happy at all, especially how many times I have stayed there in the past.. amenity points have still not posted and only needed the room to crash, but again lately upgrades there have been very lacking...
No view, and very tiny room....

FV

I booked an SPG award and paid a lot of extra points for a full suite at the Sheraton Boston last nite. My wife is undergoing serious problems with her vision, and we drove 4 hours from our northern Vermont home to Boston to prepare for major "second opinion" exams with specialists in Boston. I arranged with my SPG Platinum concierge to alert the hotel staff that we wanted to make sure nothing went wrong with our stay, that this was not a "vacation" for us, but that my wife and I needed to relax the day before her critical medical exams.

Despite my concierge's efforts, once again the Sheraton Boston absolutely botched my stay there. Here is what I wrote to her:

I am disappointed to have to report to you that the Sheraton Boston made a mess of our stay, and needlessly added stress to something I was hoping would be a relaxing day before my wife’s serious medical tests.

I should have known better than to book this particular hotel, it has routinely and regularly made mistakes nearly every time I’ve stayed here in recent years. (That’s why I avoided it for most of 2010, as a check of the various Boston-area hotels I used this past year will demonstrate). The only reason I booked it was because the location was convenient to my wife’s doctors’ appointments.

Here’s what happened:

1. The suite they assigned us was smaller than I had expected. Having stayed here in the past, I knew they had larger suites, especially one with a small dining table. Because my wife is visually-impaired, I wanted one of those suites so that we could eat in.

2. When I expressed my disappointment in the suite, I was told that nothing larger was available.

3. After hanging up with the front desk, I went into the bedroom and bathroom and discovered that the suite they had assigned me had not been cleaned by housekeeping. The bed was unmade, the bathroom had used towels, used soap dried in the soap dish, used water glass on the sink, and trash in the trash can that included used tissues and a tampon wrapper.

4. I asked for the manager to come to see what we had been assigned. A few minutes later, he arrived with the Housekeeping Manager. They were all very nice, and they apologized, and the manager offered me 5,000 points back, which is a nice gesture. They also quite magically found me the slightly larger suite that had the small dining table that I had been previously told was not available.

5. I thanked the manager for the points, but I told him that what I really wanted was for the hotel to do its job properly in the first place. I told him I didn’t understand why this hotel makes so many mistakes whenever I stay here. I told him I didn’t understand why this had to happen on this particular stay, when I had gone to the trouble of contacting my Starwood concierge (you) to arrange to make sure they understood in Boston that my visit here was not routine, and that I needed things to go smoothly.

[Name of SPG Platinum concierge deleted], I don’t want anything else done for me, other than this: would you file some sort of incident report via whatever systems you have in place, and send me a copy of that report? Staying at this hotel was a mistake, I blame myself for thinking that this time they’d get it right. At the same time, if a Platinum customer like me who has taken steps above and beyond the norm still has such a poor experience, I think that someone at the hotel should be held accountable by someone at Starwood.

And thank you for trying to help with this. Unfortunately, the Sheraton Boston is simply an impossible cause.

Hmmm, I'm surprised to hear about all the negative reviews. I stay at the Sheraton Boston at least 3-4 times an year...with probably ~16-20 stays so far and I have never seen a standard room. I get a suite pretty much every time I stay there, even when the hotel is sold out during conventions. I always get a nice suite on the top few floors with fabulous Charles River view. I sometimes specifically request a particular room type and they have always been able to preblock me into the exact room type/location/floor I ask for. Except for one front desk staff who should have been fired months ago, every other staff goes far and beyond to grant whatever my wishes may be.

Just a FYI. I just stayed there this past weekend, and the staff was happy to tell me that as of December, 11, 2010, they are now offering Platinum members one free appetizer of your choice at the bar on weekends. Also, the club lounge is open for breakfast from 6:30-10am on weekends as well. This is fantastic news!

With the recent renovation, Sheraton is my preferred choice of hotel to stay in Boston. The Westin Copley Place needs a face lift badly; W Boston is probably one of the worst W in the system (think: designers had aloft budget).

Candidly, you get treated much better than I get treated there, and I have stayed there a lot more than you have over the years. Good for you, not so good for me...

Well, I have to report that I know believe this hotel is hit or miss. After my miserable stay last month, I was contacted by the Front Desk Manager to see if he could get my business back. I decided to give them one more try, as long as they could match the lower rate I could get at the Hilton across the street.

I check in today (no lines, no wait), and am upgraded to a Club Suite on the 26th floor of the North Tower - huge suite, with beautiful Charles River Views. Not only is the room much larger than the one I had last time, but the decor is totally different - updated.

I just now got back from dinner to find a fruit and cheese plate, with two bottles of sparkling water, in my room with a note from the manager I communicated with.

Definitely an A for effort here, and I applaud him for trying to make things right. I have to think that YMMV tremendously at this hotel. It's almost like it has multiple personalities. The true test will be when I come back in a few weeks... will I find myself in the matchbook of a room I had last time, or a suite like this time... or something in the middle? As long as it is not like my last visit, I will definitely consider this hotel if the price isn't too out of line with the Back Bay Hilton across the street where I have always been treated very well.

Interesting. I have always had the same treatment as Blissworld at this property. This hotel has nearly 100 suites in myriad shapes and sizes .... maybe I've just always been very lucky with great upgrades here.

I had no idea that this hotel still had unrenovated rooms. Frankly, I'm stunned to read here that folks are still getting tired, unupdated rooms here. I thought that ALL of the room renovations were completed in the fall of 2009! All of that aside, I think that the renovated rooms and suites here are now excellent.