That's not quite true. Using a conservative 3% merchant fee on their charges, at $25,000 a year in spend, Amex made $750 off his account (plus any annual fee). Sure they make more off interest charges, but paying in full each month also means a very safe account (in terms of credit risk). I don't think Amex is opposed to making $750 a year from a safe account.

Same thing happened here. Recently reported lack of 5,000 miles for referral in May. Was told I'd have response in 7-10 business days. Response was form letter saying they'll research and it might take 6-8 weeks to resolve the issue. Lesson learned here about not watching it and following up sooner... heads-up to others.

To that end, AMEX has been reported as saying more than once lately that it's looking to get back to it's core business model, which does not include revolving accounts.

Amex (and most other cc reward issuers) actually make very little off these cards. The points they pay out aren't free. Factor in account maintenance, fraud, etc. and the profit margins are slim if any on reward CC customers that pay in full. The real money comes from people who carry balances.

IMHO, there is lots of money in the interchange fees merchants pay Amex. Note that Amex does not split its (higher) fees with the network or acquiring bank because it IS the network and acquiring bank.

In any event, I just tried to get Amex to waive the annual fee or give me some points to pay the $45 (I also have a Starwd Amex personal card, so, don't really need the biz card). But, no go.

Anyone had any luck in getting fee waived or some bonus points?

I got it.
 

I got the survey I pretty much completed it and where I could stated that I perfered the way it is now.

Update: Received letter from Amex today - 5,000 points now posted. Posted as "Goodwill" on account - perhaps not the right wording, but the points are now correct.

They make it sound as 'goodwill', when in reality they didn't keep to what they made up. But 5000 points they have no problem making up for you. It's way different when it's alot more than that.
Besides for calling Amex many times about this issue, I am dealing with one particular superviser in Carolina for over a month, and he still hasn't gotten the proper partys to respond. His words to me today, after receiving a silly, one line response from Amex's dispute center,without any further clarifications, was "I AM EMBARRASED TO BE WORKING FOR THIS COMPANY, AND FOR THE LACK OF EFFORT THEY PUT IN. YOU HAVE SENT ME ALL KINDS OF PROOF THAT IT WAS,AND IS A VALID PROMO, YET THEY HAVEN'T RESPONDED AT ALL IN A ADEQUATE WAY. ONCE AGAIN I APOLIGIZE, AND I'M EMBARRASED THAT IT'S STILL NOT RESOLVED".
He said that he was escalating it to a high level person, and we should be in touch in 24 hours.
VERY FRUSTRATING!!

AMEX Starwood
 

Hi. Is anyone here aware of any great AMEX Starwood offers currently out there. My wife is considering getting a card.

Thanks.

10,000 SPG points after your first purchase. If you purchase $15,000 within the first six months you get an additional 15,000 SPG points bonus.

https://www143.americanexpress.com/a...landingCode=27

The 10K, 15K and 1st year fee waiver is about as good as I have seen. Keep in mind you can do this on both personal and biz cards, so get 50K in bonus starpoints.

On another matter, I tried again to get a fee waiver on my Starwood biz card (heavily used, this is 1st yr acct open), no go, rep said nothing can be done, so closed account.

On another matter, I tried again to get a fee waiver on my Starwood biz card (heavily used, this is 1st yr acct open), no go, rep said nothing can be done, so closed account.[/QUOTE]

Closing the account doesn't make sense to me. Starwood points are extremely valuable and $45/year or whatever the current fee is a small price to pay for the ability to earn those points and receive gold status. In my opinion, the only reason to close is that you intend to apply for a new card in the near future.

this might be a dumb question do you get *wood points form the room charges added to your total. Since i am platinum i get 3 per dollar and also the ones you get form the amex charges. if you do that woudl be pretty a niece perk. Seems like there would be an issue

You will get your normal 1 point per dollar on the credit card plus one additional point per dollar for all spend at a Starwood property.

So, in summary, if you are Platinum and you charge your room to the SPG Amex, you will receive 5 points per dollar.