The Westin Las Vegas (formerly Westin Casuarina), NV [Master Thread]
Aug 20, 2008, 8:22 am
#136
Join Date: Aug 2003
Programs: Bonvoy Amb; AA EXP
Posts: 1,136
I have had good, but not great stays here.
On my last stay, I believe that I was able to use the spa as a Plat.
Other than the fact that I get a good corp rate here, I only go to Vegas for business and thus can't deal with valet and checkout delays that I have experienced at the PH...so I stay here, where I can get in and out expeditiously.
I know that they have only a few true upgrades in this hotel, so I only anticipate an upgrade to the top floors rather than a suite...count my expectations managed. I have never had a negative check-in experience...though I do miss the old dice roll for starpoints!
For leisure travel, I would almost always choose the PH as I find the cheese somewhat charming for some reason.
On my last stay, I believe that I was able to use the spa as a Plat.
Other than the fact that I get a good corp rate here, I only go to Vegas for business and thus can't deal with valet and checkout delays that I have experienced at the PH...so I stay here, where I can get in and out expeditiously.
I know that they have only a few true upgrades in this hotel, so I only anticipate an upgrade to the top floors rather than a suite...count my expectations managed. I have never had a negative check-in experience...though I do miss the old dice roll for starpoints!
For leisure travel, I would almost always choose the PH as I find the cheese somewhat charming for some reason.
Aug 21, 2008, 9:34 am
#137
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
I am proud to say that I have now booked away from this hotel for the first time of what will hopefully be many. I am happy to give Starwood my money at PH, since I have always been treated well there. Sorry Columbia Sussex, you lost a formerly loyal customer.
Mike
Mike
Aug 22, 2008, 1:57 pm
#138
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
GOod choice ^
Aug 22, 2008, 3:20 pm
#139
Join Date: Nov 2007
Location: LA & Mammoth Mtn, CA; Chicago native!
Programs: UA, Starwood Plat, Marriott Gold
Posts: 50
I had such a horrible experience at check-in at the Westin Casuarina a couple weekends ago. Still have not received my platinum amenity points. I reported it to corporate at the beginning of this week and have yet to hear back from the hotel.
Aug 22, 2008, 8:43 pm
#140
Join Date: Feb 2004
Posts: 1,959
Cancel your reservation here while you can. Try the PH or any other hotel in Vegas.
I had such a horrible experience at check-in at the Westin Casuarina a couple weekends ago. Still have not received my platinum amenity points. I reported it to corporate at the beginning of this week and have yet to hear back from the hotel.
I had such a horrible experience at check-in at the Westin Casuarina a couple weekends ago. Still have not received my platinum amenity points. I reported it to corporate at the beginning of this week and have yet to hear back from the hotel.
.
Aug 23, 2008, 4:40 am
#141
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Cancel your reservation here while you can. Try the PH or any other hotel in Vegas.
I had such a horrible experience at check-in at the Westin Casuarina a couple weekends ago. Still have not received my platinum amenity points. I reported it to corporate at the beginning of this week and have yet to hear back from the hotel.
I had such a horrible experience at check-in at the Westin Casuarina a couple weekends ago. Still have not received my platinum amenity points. I reported it to corporate at the beginning of this week and have yet to hear back from the hotel.
Aug 23, 2008, 2:23 pm
#142
FlyerTalk Evangelist
Join Date: Dec 2004
Location: Sacramento
Programs: UA 2MM/GS; SPG Lifetime Plat; MHC Lifetime; Tar Heel forever; and I "Dig the Pig" at Piggly Wiggly
Posts: 12,152
I guess I have been lucky. I never had a problem and would stay here again if the price is right. ^
Aug 25, 2008, 12:16 pm
#143
Join Date: Nov 2007
Location: LA & Mammoth Mtn, CA; Chicago native!
Programs: UA, Starwood Plat, Marriott Gold
Posts: 50
The email I received from CCS did have a reference number, and they said the hotel has 5 business days to respond. The 5th day would be tomorrow. If I hear nothing by tomorrow, I'm definitely calling. Thanks guys.
Aug 25, 2008, 4:50 pm
#144
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
This hotel deserves a big
Aug 27, 2008, 10:55 am
#145
Join Date: Nov 2007
Location: LA & Mammoth Mtn, CA; Chicago native!
Programs: UA, Starwood Plat, Marriott Gold
Posts: 50
Originally Posted by Customer Care email
This matter will be fully investigated and you will hear from the hotel within five days.
If anything, I just want the amenity points that should have been credited upon check-in!
Aug 27, 2008, 11:29 am
#146
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Aug 27, 2008, 11:37 am
#147
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Los Angeles & Orange County, CA
Programs: Wouldn't you like to know?!
Posts: 23,822
Sep 5, 2008, 7:53 pm
#148
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
Well, I just finished up a stay here. The lobby isn't big and the casino isn't that impressive, but it was clean and almost quiet, off week.
The staff that checked me in was very friendly and I asked if I could get an upgrade and they said I did. I was on the 17th floor, room was yawny, view of construction across the street. The room was clean and quiet and dark, my favorite.
One thing I thought was strange was the 8 or 10 dogs I saw. Seemed like several people had dogs in the hotel.
Amenity was a movie, which I watched and was not charged for. All in all, a basic stay without complaint. Nothing spectacular like when I stayed at PH and got an awesome upgrade.
The staff that checked me in was very friendly and I asked if I could get an upgrade and they said I did. I was on the 17th floor, room was yawny, view of construction across the street. The room was clean and quiet and dark, my favorite.
One thing I thought was strange was the 8 or 10 dogs I saw. Seemed like several people had dogs in the hotel.
Amenity was a movie, which I watched and was not charged for. All in all, a basic stay without complaint. Nothing spectacular like when I stayed at PH and got an awesome upgrade.
Sep 9, 2008, 4:07 pm
#149
Join Date: Oct 2000
Location: Los Angeles, CA,USA
Programs: AA Plat, DL Gold, UAL Premier, SPG Plat, HH Gold
Posts: 566
I have always been a defender of this place but now they've pushed even me tto far. On my last stay, I had to print out a document, so I went down the the "business center", which is merely a noisy counter next to the chip cashing window. You're supposed to be able to hook up your laptop to be able to print - but this function wasn't working. So I copied my document on to a USB stcik and put it into their laptop. Not only did they charge me $1 for each printed page, they also charged me $5 for the use of their crappy laptop - unbeleivable
Sep 25, 2008, 10:16 am
#150
Join Date: Jul 2006
Location: WAS
Programs: UA 1K
Posts: 214