The lobby was nice, the restruant appeared to be nice/clean, although I did not eat there. My room was old looking. In short, I would not recommend this hotel. I felt that the hotel has failed to keep itself up. On a side complaint.... I am 6'4 and the bathroom has a vent that goes across the front of the bathroom mirror. If you attempt to get close to the mirror you may find yourself leaving with a headache. I have never seen a vent like this in front of a bathroom mirror. I hit my forehead several times on this vent system.

2 out of 5 stars

What status are you, and did you get upgraded - staying there next week

I stayed their about a year ago. No upgrade and the hotel was rather old and tired. Staff was nice and they did have passes for a gym couple of miles down the road. Pool area had a lot of tables, almost like a deck, took some drinks out their and relaxed. Couple of fast food places near by and it is near the airport.

I stay here multiple times a year for Biz in Columbus (AND to get my stays in for PLAT!). The hotel IS in need of refurbishment. The restaurant evening meal is quite poor, breakfast is buffet and adequate. Pool and hot tub are good. Nothing really to upgrade PLATs to. Staff is acceptable.
Like,,, what do you really expect from 4 Points? Free lobby Internet and fax and printer.

Stayed there two nights ago. Got in late and left early; not too much remarkable except my wakeup call never came, which I discovered was a function of the phone in my room not working

This hotel is very difficult to deal with, even for platinums. My colleague has a reservation there tomorrow night. He's stuck in Boston due to a cancelled flight. He called at 6:33 p.m. to cancel tomorrow's reservation. He called immediately after his flight was cancelled, and the hotel refused to cancel without penalty. My colleague is a platinum and had extreme circumstances that warranted the cancellation. Still, the hotel was unyielding. They said their policy was strictly enforced and applied to everyone.

When I was in college, I did reservations for Cendant Hotels. Even those hotels allowed some leeway for extreme circumstances if the hotel was called directly. They wouldn't do it for "oh, I just changed my mind" or "I'm staying at the Hampton Inn down the street because I got a better rate." BUt things like cancelled flights, illness, or death certainly warranted an exception to the rule.

In general, I like the SPG brand and try to be somewhat loyal. My colleague is VERY loyal. But in Columbus, never again! They blew it on this one. And the Platinum line will get a call. It's really absurd for a podunk town to hold to a 24 hour cxl policy, and not making any exceptions to the rule is really unheard of in other brands.

UPDATE ON THIS: Score one of the Platinum Line. They managed "through threats and demands" (agent's words not mine) to get the reservation cancelled. The Platinum line was furious at the issue. They said that SPG doesn't treat its Platinums like that. So another thumbs up for SPG Platinum customer service. No wonder they and Hyatt are now my two programs of choice. And if Hyatt ever did away with FFN's or if SPG had a similar promo to FFN's, I'd leave Hyatt altogether as SPG is far superior.

another excellent reason to simply steer clear of Columbus, period. (As if you needed one.)

This hotel left Starwood last year. Now rebranding as a Doubletree.

Not to be confused with the Four Points by Sheraton Columbus Ohio Airport
that is opening soon.