Jan 31, 2015, 7:40 pm
Last edit by: ElevatorEnthusiast
As of June 2023, evening service is in the 2nd floor Lobby Lounge, and breakfast is served in The Cafe - main hotel restaurant - for all Plat+ Elite guests.
Sheraton Hong Kong Hotel & Towers - [Master Thread]
Sep 15, 2012, 12:11 pm
#572
Join Date: Aug 2008
Posts: 52
I have a stay this coming weekend. I'm using points to upgrade to towers room as platinum.
What are the upgrade options in towers room for Plats?
What happens if I apply SNA? Do I get upgraded too?
Can I use both towers lounge and the regular lounge? I have friends who are SPG plat, not staying at towers but regular hotel, and I'd like to join them at times?
What are the upgrade options in towers room for Plats?
What happens if I apply SNA? Do I get upgraded too?
Can I use both towers lounge and the regular lounge? I have friends who are SPG plat, not staying at towers but regular hotel, and I'd like to join them at times?
You can be upgraded if available to harbor/suite in towers.
You cannot apply towers AND sna at the same time. either SNA at main house or towers, not both.
Sep 15, 2012, 8:20 pm
#573
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,082
Ask the towers reception people to authorize your key for the 9th floor lounge and they will do it without any problem. I do this a lot.
Oct 14, 2012, 1:26 am
#574
Join Date: May 2003
Location: Philadelphia, LAX, Paris
Programs: UA 1K/2MM, SPG/Marriott Lifetime Titanium, Lifetime HHonors Diamond, Hyatt Globalist, AA Exec Plat
Posts: 3,331
Does anyone has a discount code or corporate rate that can be used at this property? I am hoping for under US$200 per night somehow, since my company offers the Excelsior at $160 per night.
There is no Cash & Points option at this hotel on SPG.com, has anyone gotten that option before?
There is no Cash & Points option at this hotel on SPG.com, has anyone gotten that option before?
Oct 14, 2012, 12:09 pm
#576
Join Date: Feb 2003
Location: Alexandria, VA - DCA
Programs: BA Gold, American Airlines, Marriott Plat, Hilton Diamond, IHG Diamond
Posts: 5,075
Sheraton Hong Kong 2008 - [Master Thread]
The Sheraton HKG is very thin on C&P offerings... almost to the point of uselessness.
Oct 17, 2012, 1:03 am
#577
Join Date: Jul 2010
Posts: 1,224
Checked in for a two week stay and got a Harbour view on the 15th floor...not bad for a Gold with almost 0 nights stay this year. By far the nicest Sheraton I've ever stayed at (and I've stayed at a lot). Free breakfast and wifi included in our corporate rate. Which is like a 350HKD savings a day...awesome.
Definitely recommend this hotel to other people. Beds are hard but I like a firm mattress and I've been sleeping well. Coworkers are complaining about their backs haha
Definitely recommend this hotel to other people. Beds are hard but I like a firm mattress and I've been sleeping well. Coworkers are complaining about their backs haha
Oct 18, 2012, 4:55 am
#578
Join Date: Sep 2009
Location: Orlando Fl.
Programs: DL Plt, SW A+, SPG Plt, HH Silver, Marriott Gold,
Posts: 109
This is very simple to fix. Just stop by the front desk and let them know. They will be happy to add a mattress pad and soften things up for you. Don't be bashful that hotel is all about service. Hard beds are standard in Asia. Also make sure you explore, check out the Towers lounge on 16, and the gym and restaurants you access from 17.
Also Happy Hour at Mortons Monday through Friday means free filet steak sandwiches. Ask for Tak at the bar and tell him Chris say's hello.
Also Happy Hour at Mortons Monday through Friday means free filet steak sandwiches. Ask for Tak at the bar and tell him Chris say's hello.
Oct 18, 2012, 8:47 am
#579
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Oct 20, 2012, 2:29 am
#580
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Sheraton Hong Kong 2008 - [Master Thread]
Does anybody have insight on rooms that can accommodate a family of 4? Kids below 10y. I would hope to be able to book a normal room with 2 queens if that exists. Not sure if a plat upgrade would help, i will probably end up at 46 nights this year and miss out on SNAs.
Oct 23, 2012, 9:22 pm
#581
Join Date: Jul 2010
Posts: 1,224
This is very simple to fix. Just stop by the front desk and let them know. They will be happy to add a mattress pad and soften things up for you. Don't be bashful that hotel is all about service. Hard beds are standard in Asia. Also make sure you explore, check out the Towers lounge on 16, and the gym and restaurants you access from 17.
Also Happy Hour at Mortons Monday through Friday means free filet steak sandwiches. Ask for Tak at the bar and tell him Chris say's hello.
Also Happy Hour at Mortons Monday through Friday means free filet steak sandwiches. Ask for Tak at the bar and tell him Chris say's hello.
Oct 24, 2012, 10:45 pm
#582
Join Date: Apr 2001
Location: SFO
Posts: 687
Bed type not guaranteed using points?!
I have no status on SPG since I do not stay many nights this year, but I was able to confirm 7 nights at HKG Sheraton this Xmas for me and my family. This will be my first time staying there. I booked a deluxe king room using points. I called to add extra bed for my 8-yo kid. There is a usd$35 per night and I have no problem with it. I wonder if the room is big enough to add extra bed. NOt sure if this is a twin bed or a toddler bed. No big deal!
Anyway, I was surprised to be told by the hotel that bed type is not guaranteed and its only a request. When I checked my email confirmation it says...
Room Description
King Bed
• Deluxe Non-smoking, Smoke-free
• 27 Sq.m/291 Sq.ft • I Pod Docking Station
• Sweet Sleeper Bed • 37 Inch Lcd Tv
• Garden Or Cityview
I thought it confirmed the room & bed type. Can someone confirm if this policy is true?
For those who stay at this hotel before, do you think the room is too small to add extra bed? Since I will pay for extra bed, do you think the hotel will give us a bigger room?
Anyway, I was surprised to be told by the hotel that bed type is not guaranteed and its only a request. When I checked my email confirmation it says...
Room Description
King Bed
• Deluxe Non-smoking, Smoke-free
• 27 Sq.m/291 Sq.ft • I Pod Docking Station
• Sweet Sleeper Bed • 37 Inch Lcd Tv
• Garden Or Cityview
I thought it confirmed the room & bed type. Can someone confirm if this policy is true?
For those who stay at this hotel before, do you think the room is too small to add extra bed? Since I will pay for extra bed, do you think the hotel will give us a bigger room?
Oct 25, 2012, 12:10 am
#583
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
I have no status on SPG since I do not stay many nights this year, but I was able to confirm 7 nights at HKG Sheraton this Xmas for me and my family. This will be my first time staying there. I booked a deluxe king room using points. I called to add extra bed for my 8-yo kid. There is a usd$35 per night and I have no problem with it. I wonder if the room is big enough to add extra bed. NOt sure if this is a twin bed or a toddler bed. No big deal!
Anyway, I was surprised to be told by the hotel that bed type is not guaranteed and its only a request. When I checked my email confirmation it says...
Room Description
King Bed
• Deluxe Non-smoking, Smoke-free
• 27 Sq.m/291 Sq.ft • I Pod Docking Station
• Sweet Sleeper Bed • 37 Inch Lcd Tv
• Garden Or Cityview
I thought it confirmed the room & bed type. Can someone confirm if this policy is true?
For those who stay at this hotel before, do you think the room is too small to add extra bed? Since I will pay for extra bed, do you think the hotel will give us a bigger room?
Anyway, I was surprised to be told by the hotel that bed type is not guaranteed and its only a request. When I checked my email confirmation it says...
Room Description
King Bed
• Deluxe Non-smoking, Smoke-free
• 27 Sq.m/291 Sq.ft • I Pod Docking Station
• Sweet Sleeper Bed • 37 Inch Lcd Tv
• Garden Or Cityview
I thought it confirmed the room & bed type. Can someone confirm if this policy is true?
For those who stay at this hotel before, do you think the room is too small to add extra bed? Since I will pay for extra bed, do you think the hotel will give us a bigger room?
Yes, there is room for an extra bed. I'm assuming it's a foldable twin bed that they will put in the room for you.
I don't see an upgrade simply based on you paying for the extra bed. Work your charm at check in.
Oct 25, 2012, 3:26 am
#584
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 8MM Exec,Life Plat, Marriott Amb,Life Titanium, ,Hilton Diamond, Hyatt Globalist.
Posts: 495
Towers upgrades are few.....
I just received email from the Sheraton HKG Towers informing me that as I had booked Towers room, Harbour view deluxe, the only upgrade possibility is DOWN to a city view corner suite.....As for us, the view is key, they said they don't upgrade to Towers Harbour view suites, they are not an upgradeable type....
"Meanwhile, please kindly note as you are our valued Platinum member, the upgrade room available would be our Tower Executive Suite with City View/courtyard view or the Tower Harbor view room, subject to room availability. If guest prefer harbor view, kindly be informed that the Tower Deluxe Harbor View room ( current room type) is the highest category of room that we can arrange for Platinum member upgrade"
So I wouldn't book this room type if you are hoping for an upgrade, because it appears we have no where to go
They should adjust this....As we are paying a rate similar to the peninsula.....any chance of an upgrade would be appreciated.....
Safe travels to all!
"Meanwhile, please kindly note as you are our valued Platinum member, the upgrade room available would be our Tower Executive Suite with City View/courtyard view or the Tower Harbor view room, subject to room availability. If guest prefer harbor view, kindly be informed that the Tower Deluxe Harbor View room ( current room type) is the highest category of room that we can arrange for Platinum member upgrade"
So I wouldn't book this room type if you are hoping for an upgrade, because it appears we have no where to go
They should adjust this....As we are paying a rate similar to the peninsula.....any chance of an upgrade would be appreciated..... Safe travels to all!
Oct 26, 2012, 5:29 am
#585
Join Date: Sep 2009
Location: Orlando Fl.
Programs: DL Plt, SW A+, SPG Plt, HH Silver, Marriott Gold,
Posts: 109
Generally the upgrade in the tower is from a city view to a larger harbor view (not the standard). If you basically book the best, there is no where to go. There are only 2 harbor view suites so chances would be slim even if they did that upgrade. I have had the city / garden view suite many times, it's a nice room but I enjoy the view of the harbor as well.