St. Croix Renaissance (U.S. Virgin Islands) [Master Thread]
Jan 12, 2022, 9:53 am
#122
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,155
I get the idea from the reviews that people are avoiding this property so maybe there are no recent reports? Seems like there is no middle ground on reviews.- it is either a dump and in need of drastic refurb and triple the staff - or the greatest trip people have had. I feel like it may be the prior. Anyone been recently that survived the trip to type about it?
But with missing screens and dirty furniture, this place should be dropped from Marriott... the owners have had enough time to turn it around, and COVID isn't an excuse.
Jan 12, 2022, 10:36 am
#123
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,480
Like much of St. Croix, the property has never really recovered from Hurricane Maria in 2017. It would require a big investment which ownership is apparently not willing to make.
Dec 29, 2022, 7:40 am
#124
Join Date: Apr 2005
Location: Washington, DC
Posts: 695
I'm not one to read too much into a bad TripAdvisor review or two, but read the last 20 reviews on there and none of them are particularly shining. The place is run down, dirty and the service is lacking. Not sure the new GM has changed that, and maybe the owners just don't want to put in the capital to make the place operate smoothly or update it.
But with missing screens and dirty furniture, this place should be dropped from Marriott... the owners have had enough time to turn it around, and COVID isn't an excuse.
But with missing screens and dirty furniture, this place should be dropped from Marriott... the owners have had enough time to turn it around, and COVID isn't an excuse.
I have no idea how this hotel continues to be flagged as under the Marriott umbrella. Nominee for worst Marriott property worldwide.
On the good news, the hotel does have signs up saying a renovation is coming. But it looks like it may just be new furniture and paint, which will not fix the underlying issues. On the plus side, the staff is very nice but there's not much they can do.
Aug 30, 2023, 12:15 pm
#125
Join Date: Jan 2010
Location: Austin
Programs: AA EXP, Hyatt Glob, Hilton Diamond, Marriott Titanium, UA *S, BA Fanboy
Posts: 414
I just completed a pretty good two night stay here, and want to update expectations...
The renovation is complete and the rooms are very nice. Beds are comfortable, the décor is stylish, showers are great, everything is clean and works as it should. Insects were not a problem at all. I believe at any other resort the rooms would be referred to as "casitas." I thought the layout was very cool.
True to what has been said in the past, the service isn't great. They did everything they were supposed to do, and there's daily housekeeping, but nobody seems all that thrilled to be working. I think this is more of a St. Croix issue than anything specific to this resort. The front desk printed a business document out for me, and fixed an error on my bill. Nobody was 'friendly,' but they did their job.
Breakfast is included for elites, and it is fine. It is a buffet with an omelet station. The omelet station is above average. You seat yourself, you get your own drinks, and even collect your own silverware. They only time you see a server is when they present you with a bill. In my opinion, they have done nothing to earn a tip, and so I tipped accordingly. The receipt solicits 20% on the normal buffet price of $32.00. Even if you just love US tip culture, that's too much.
The gym is functional, but the equipment is old. It wasn't replaced during the renovation, and both water coolers were empty.
I had dinner at the restaurant one night and it was fine. The prices weren't cheap, but weren't outrageous either. The food was tasty, but not of particularly high quality. Service was typical of St. Croix, but the beachfront vibe of the place was pretty cool. Come in with low expectations (and order wine), and you'll have a nice dinner. Pizza at the bar is good.
If you are thinking about flying to a resort for a week for vacation, don't come here. You'll be disappointed. There are far better resorts in many other places. If you're planning on coming to St. Croix anyway (and you should) this is a fine place to hang out and laze by the beach for a few days. If you want to dive the Wall, the dive shop on property is awesome. Having a car here is imperative. Do not think of coming without a car; taxi is not a reliable transportation option in St. Croix.
If you know anything about how things work in St. Croix, you'll be happy here. If you're expecting Dubai (or even Cancun) levels or service, you'll be disappointed, and St. Croix probably isn't the island for you anyway.
The renovation is complete and the rooms are very nice. Beds are comfortable, the décor is stylish, showers are great, everything is clean and works as it should. Insects were not a problem at all. I believe at any other resort the rooms would be referred to as "casitas." I thought the layout was very cool.
True to what has been said in the past, the service isn't great. They did everything they were supposed to do, and there's daily housekeeping, but nobody seems all that thrilled to be working. I think this is more of a St. Croix issue than anything specific to this resort. The front desk printed a business document out for me, and fixed an error on my bill. Nobody was 'friendly,' but they did their job.
Breakfast is included for elites, and it is fine. It is a buffet with an omelet station. The omelet station is above average. You seat yourself, you get your own drinks, and even collect your own silverware. They only time you see a server is when they present you with a bill. In my opinion, they have done nothing to earn a tip, and so I tipped accordingly. The receipt solicits 20% on the normal buffet price of $32.00. Even if you just love US tip culture, that's too much.
The gym is functional, but the equipment is old. It wasn't replaced during the renovation, and both water coolers were empty.
I had dinner at the restaurant one night and it was fine. The prices weren't cheap, but weren't outrageous either. The food was tasty, but not of particularly high quality. Service was typical of St. Croix, but the beachfront vibe of the place was pretty cool. Come in with low expectations (and order wine), and you'll have a nice dinner. Pizza at the bar is good.
If you are thinking about flying to a resort for a week for vacation, don't come here. You'll be disappointed. There are far better resorts in many other places. If you're planning on coming to St. Croix anyway (and you should) this is a fine place to hang out and laze by the beach for a few days. If you want to dive the Wall, the dive shop on property is awesome. Having a car here is imperative. Do not think of coming without a car; taxi is not a reliable transportation option in St. Croix.
If you know anything about how things work in St. Croix, you'll be happy here. If you're expecting Dubai (or even Cancun) levels or service, you'll be disappointed, and St. Croix probably isn't the island for you anyway.