Westin Milan, Italy [Master Thread]
Jan 9, 2023, 4:50 pm
#151
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,238
they have all been renovated. some more recently than others.
the classic/contemporary were one of the first and switched to the now standard grey/white palette.
the imperial you see above with the ornate woodwork were some of the last because previously the panels were all done in an incredibly gaudy fake marble paint effect throughout. it was horrid. so they were the last to get an updated treatment while maintaining the significant woodwork while toning down the overall heaviness of the room--hence the green marble in the bathrooms which is also a holdover, as opposed to the grey marble installed in the contemporary room styles.
so everything has been renovated, but it took many years it seems and now the contemporary rooms have started to show their age depending what you get.
the classic/contemporary were one of the first and switched to the now standard grey/white palette.
the imperial you see above with the ornate woodwork were some of the last because previously the panels were all done in an incredibly gaudy fake marble paint effect throughout. it was horrid. so they were the last to get an updated treatment while maintaining the significant woodwork while toning down the overall heaviness of the room--hence the green marble in the bathrooms which is also a holdover, as opposed to the grey marble installed in the contemporary room styles.
so everything has been renovated, but it took many years it seems and now the contemporary rooms have started to show their age depending what you get.
Jul 25, 2023, 7:59 am
#154
Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 581
An "okay" an experience here with a single night stay here last week.
I booked a Skyline View Deluxe Room, a few days prior to arrival I noticed the room was downgraded. The Ambassador line checked for me and said the hotel said the room would still be what I booked and not to worry. The booking then was restored to what I saw as my room originally. Once again 24 hours prior the room was downgraded again and it appeared the hotel was near or is sold out. The ambassador line then reached out and said I should be good as they are saying I am getting the room I booked. Since my arrival was 11:30PM local in Milan I didn't want to get a street level room when all I want to do is get to bed then enjoying the morning/afternoon before departing.
Upon arrival the room was upgraded to a Junior Suite which in-itself was an amazing room but unfortunately the bed was completely undone down to the mattress itself and someone had to come up to make it. Items from the previous guests were also left around and were cleaned up as the person making the bed discovered them and asked if they were ours.
Down the line we discovered we did not have a steamer or iron and hairdryer in the room and they showed up to show us in a hidden closet but they couldn't find them either and brought us a steamer and hair dryer without issue. It just seemed like there was a mis-step or someone got distracted when servicing this room.
They did in-fact leave cookies/note/water and a note due to my Ambassador status and assisted me with getting a taxi to go to the shopping/fashion district area in the morning. I don't want/nor asked for compensation as it just seemed like one domino fell and knocked over others, but at $500 euros a night it's a lot of leg work.
I booked a Skyline View Deluxe Room, a few days prior to arrival I noticed the room was downgraded. The Ambassador line checked for me and said the hotel said the room would still be what I booked and not to worry. The booking then was restored to what I saw as my room originally. Once again 24 hours prior the room was downgraded again and it appeared the hotel was near or is sold out. The ambassador line then reached out and said I should be good as they are saying I am getting the room I booked. Since my arrival was 11:30PM local in Milan I didn't want to get a street level room when all I want to do is get to bed then enjoying the morning/afternoon before departing.
Upon arrival the room was upgraded to a Junior Suite which in-itself was an amazing room but unfortunately the bed was completely undone down to the mattress itself and someone had to come up to make it. Items from the previous guests were also left around and were cleaned up as the person making the bed discovered them and asked if they were ours.
Down the line we discovered we did not have a steamer or iron and hairdryer in the room and they showed up to show us in a hidden closet but they couldn't find them either and brought us a steamer and hair dryer without issue. It just seemed like there was a mis-step or someone got distracted when servicing this room.
They did in-fact leave cookies/note/water and a note due to my Ambassador status and assisted me with getting a taxi to go to the shopping/fashion district area in the morning. I don't want/nor asked for compensation as it just seemed like one domino fell and knocked over others, but at $500 euros a night it's a lot of leg work.
Jul 25, 2023, 7:21 pm
#155
Join Date: Apr 2022
Location: USA
Programs: Marriott Bonvoy Titanium, Hyatt, United, Flying Blue
Posts: 94
I am late posting this, but we had a nice 3-day stay at the Westin Milan last September. We had just a basic room (booked using my husband’s points, no status), but it was nice, and large enough to easily accommodate two large suitcases and a carry-on and still not feel too cramped. We particularly enjoyed dinner outside at their PanEvo restaurant. The restaurant had an outdoor terrace several stories above ground, was set back a good distance from the street, and with plenty of greenery and subdued lighting, was a very peaceful and appealing setting. The weather was too hot to walk to the Duomo area, but there was no issue getting taxis, and we always found taxis waiting at a taxi stand at the base of the hotel’s driveway,
