Last edit by: bhrubin
Concierge email address: [email protected]
Expert Review (posted to Luxury Forum) from March 2018 including description of Table 55 at the King Cole Bar:
https://www.flyertalk.com/hotel-revi...ular-stay-2408
Expert Review (posted to Luxury Forum) from March 2018 including description of Table 55 at the King Cole Bar:
https://www.flyertalk.com/hotel-revi...ular-stay-2408
St Regis New York City NYC [Master Thread]
#586
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
My wife and I just yesterday completed our 7 night stay. My SNAs didn’t clear, but we were upgraded to a deluxe room on the 3rd floor. The hotel was completely sold out for our first two nights, so I wasn’t surprised that the SNAs didn’t clear. Despite the low floor, the room was as pretty quiet with little noise from the street.
This was our second stay at the St. Regis, but our previous stay was several years ago. Like last time, they waived the destination fee due to the length of our stay. The staff was as welcome, friendly and helpful as we remembered from our previous stay. The room was beautiful and well maintained. The main difference from last time was that on our previous visit, we had the same butler most mornings, whereas this time it was a different butler most mornings. They were all friendly and helpful, but we weren’t able to establish the same rapport as last time.
We chose to have breakfast in the room every morning. It came within 40 minutes of ordering, sometimes faster than that. As mentioned by others, as a Titanium guest we were given a daily $92 breakfast credit. However, the hotel also removes all additional charges including the automatically added gratuity and additional room service delivery charge which together bring the total to over $130 on the room service bill and which only twice were we actually given to sign.
The hotel car service is a great perk, but also very popular so rarely available when you want to use it. You can’t book it in advance. It was only available once at a time we would have liked to use it.
This was our second stay at the St. Regis, but our previous stay was several years ago. Like last time, they waived the destination fee due to the length of our stay. The staff was as welcome, friendly and helpful as we remembered from our previous stay. The room was beautiful and well maintained. The main difference from last time was that on our previous visit, we had the same butler most mornings, whereas this time it was a different butler most mornings. They were all friendly and helpful, but we weren’t able to establish the same rapport as last time.
We chose to have breakfast in the room every morning. It came within 40 minutes of ordering, sometimes faster than that. As mentioned by others, as a Titanium guest we were given a daily $92 breakfast credit. However, the hotel also removes all additional charges including the automatically added gratuity and additional room service delivery charge which together bring the total to over $130 on the room service bill and which only twice were we actually given to sign.
The hotel car service is a great perk, but also very popular so rarely available when you want to use it. You can’t book it in advance. It was only available once at a time we would have liked to use it.
#587
Join Date: Mar 2021
Programs: Marriott Ambassador - Delta Diamond - United Silver - Frontier 100k - Sixt Plat
Posts: 581
Booked a single night last night (11/23 into Thanksgiving day)
Booked a standard room, was upgraded to the Deluxe which was a little unfortunate as I was expecting one of the lower suites considering a single night stay and paid cash. Got a notification just prior to my late check-in time that my room was ready. Valet immediately took my vehicle and noted my leave time for the morning guy. Front desk ran down the benefits which I laughed considering I couldn't take advantage of any of it really at 11PM at night and leaving in the morning. Got my breakfast credit which was explained as 1000 points or American breakfast which if you don't know is $46 or something each. I'll see if they process it as a credit for $46 each or because only one of us ordered the American breakfast I'll be on the hook for my regular meal.
What I was impressed that even at 11:30 at night the butler made a point to stop by and asked if we needed anything and explained everything promptly and wished us a good night. I'm a local and decided to just stay in the city for the night rather then go home, thoroughly impressed by the property and I do figure if you do enough repeat stays you will get suites similar to Ritz SoBe
Edit: Got my Folio and only credit for 1 for breakfast and shows only 1 guest even though the front desk took my guests name down when we checked in...so just verify folios I guess.
Booked a standard room, was upgraded to the Deluxe which was a little unfortunate as I was expecting one of the lower suites considering a single night stay and paid cash. Got a notification just prior to my late check-in time that my room was ready. Valet immediately took my vehicle and noted my leave time for the morning guy. Front desk ran down the benefits which I laughed considering I couldn't take advantage of any of it really at 11PM at night and leaving in the morning. Got my breakfast credit which was explained as 1000 points or American breakfast which if you don't know is $46 or something each. I'll see if they process it as a credit for $46 each or because only one of us ordered the American breakfast I'll be on the hook for my regular meal.
What I was impressed that even at 11:30 at night the butler made a point to stop by and asked if we needed anything and explained everything promptly and wished us a good night. I'm a local and decided to just stay in the city for the night rather then go home, thoroughly impressed by the property and I do figure if you do enough repeat stays you will get suites similar to Ritz SoBe
Edit: Got my Folio and only credit for 1 for breakfast and shows only 1 guest even though the front desk took my guests name down when we checked in...so just verify folios I guess.
Last edited by cubeman; Nov 24, 2022 at 3:56 pm
#588
Join Date: Jun 2017
Location: UK
Programs: BAEC Gold, Marriott Platinum
Posts: 222
Hi all,
I am staying in this property early January — 5 nights, we’ve been saving points for several years. Wanted to check on any recommendations to take full advantage of the experience
Also, what are the services provided by the butler? I’ve read packing and unpacking luggage, coffee on request and pressing of two items per day. Is that right?
thanks.
bil
I am staying in this property early January — 5 nights, we’ve been saving points for several years. Wanted to check on any recommendations to take full advantage of the experience
Also, what are the services provided by the butler? I’ve read packing and unpacking luggage, coffee on request and pressing of two items per day. Is that right?
thanks.
bil
#589
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Hi all,
I am staying in this property early January — 5 nights, we’ve been saving points for several years. Wanted to check on any recommendations to take full advantage of the experience
Also, what are the services provided by the butler? I’ve read packing and unpacking luggage, coffee on request and pressing of two items per day. Is that right?
thanks.
bil
I am staying in this property early January — 5 nights, we’ve been saving points for several years. Wanted to check on any recommendations to take full advantage of the experience
Also, what are the services provided by the butler? I’ve read packing and unpacking luggage, coffee on request and pressing of two items per day. Is that right?
thanks.
bil
I'll be there tomorrow night in fact and I'll post an updated review shortly after.
#590
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Stay Report - 12/31 to 1/1
This was my second time at the hotel. I'd previous been there Christmas Eve, 2021 as part of my Honeymoon. This time it was part of my one year anniversary trip. I thought everything about the hotel was perfect a year ago, this time...a little less so and I'll explain why.
I know it was New Year's Eve which I think explains the decline in service. It started right away when there was no one outside to help with bags. No one helped me when I left either and I had 55 pound suitcase. Check in was rushed and the agent was focused more on making sure I knew there would be a Destination Fee than anything else.
I'd booked a Deluxe King for 110,000 points and then upgraded to a Grand Luxe using a SNA
It's a good room but we had a single window in the living room which looked out into an airshaft and makes the room very cave like.
The destination fee "amenities". At least you get a dining credit. Speaking of dining, we arrived at 9 PM after flight delays and wanted to order room service. Their NYE dining menu was really pitiful
Uber Eats rescued us thankfully. Our butler was friendly but pretty rushed. Things took a while to come to the room.
Still, starting the New Year with a paper and coffee service was fun. We had breakfast at Astor Place and the food was great but wow even for New York are the prices shocking. $28 for a mimosa hurt.
So overall good but not great this time.
This was my second time at the hotel. I'd previous been there Christmas Eve, 2021 as part of my Honeymoon. This time it was part of my one year anniversary trip. I thought everything about the hotel was perfect a year ago, this time...a little less so and I'll explain why.
I know it was New Year's Eve which I think explains the decline in service. It started right away when there was no one outside to help with bags. No one helped me when I left either and I had 55 pound suitcase. Check in was rushed and the agent was focused more on making sure I knew there would be a Destination Fee than anything else.
I'd booked a Deluxe King for 110,000 points and then upgraded to a Grand Luxe using a SNA
It's a good room but we had a single window in the living room which looked out into an airshaft and makes the room very cave like.
The destination fee "amenities". At least you get a dining credit. Speaking of dining, we arrived at 9 PM after flight delays and wanted to order room service. Their NYE dining menu was really pitiful
Uber Eats rescued us thankfully. Our butler was friendly but pretty rushed. Things took a while to come to the room.
Still, starting the New Year with a paper and coffee service was fun. We had breakfast at Astor Place and the food was great but wow even for New York are the prices shocking. $28 for a mimosa hurt.
So overall good but not great this time.
#591
Join Date: Feb 2016
Posts: 12
Worth applying SNA’s?
I am a Platinum Member who has an upcoming Sunday night stay at this property. I understand the SNA’s can only be applied to the Grand Luxe Rooms and not actual suites. Any thoughts or data points if it’s worth applying? Any chance they will upgrade higher at check in? Alternatively, if I don’t apply, are they good about upgrading members based upon status, or is this unlikely? There appear to be several of all Room categories available based upon the date I’m staying.
#592
Join Date: Jan 2018
Programs: Marriott Bonvoy Ambassador Elite, United Premier Silver, National Executive Elite
Posts: 151
I am a Platinum Member who has an upcoming Sunday night stay at this property. I understand the SNA’s can only be applied to the Grand Luxe Rooms and not actual suites. Any thoughts or data points if it’s worth applying? Any chance they will upgrade higher at check in? Alternatively, if I don’t apply, are they good about upgrading members based upon status, or is this unlikely? There appear to be several of all Room categories available based upon the date I’m staying.
The second time (which was about 10 months ago) I didn’t bother with SNAs. It was also a one-night stay and we again requested a 4 pm checkout. This time they offered another suite, smaller than the Dior, and offered 2 pm checkout.
So perhaps you may have luck if you ask for a later checkout. Granted, it’s a small sample size. Both times I booked it was on points.
#593
Join Date: May 2018
Programs: AA ConciergeKey, Marriott Ambassador, Hyatt Globalist, Hilton Gold, United Silver
Posts: 63
I am a Platinum Member who has an upcoming Sunday night stay at this property. I understand the SNA’s can only be applied to the Grand Luxe Rooms and not actual suites. Any thoughts or data points if it’s worth applying? Any chance they will upgrade higher at check in? Alternatively, if I don’t apply, are they good about upgrading members based upon status, or is this unlikely? There appear to be several of all Room categories available based upon the date I’m staying.
#594
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
I am a Platinum Member who has an upcoming Sunday night stay at this property. I understand the SNA’s can only be applied to the Grand Luxe Rooms and not actual suites. Any thoughts or data points if it’s worth applying? Any chance they will upgrade higher at check in? Alternatively, if I don’t apply, are they good about upgrading members based upon status, or is this unlikely? There appear to be several of all Room categories available based upon the date I’m staying.
#596
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,683
#599
Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 6,683
Nope, nice S class. S580 IIRC, I think I posted in a review in this thread.
#600
Join Date: Jun 2020
Posts: 65
I booked for tomorrow using free night and got grand luxe using sna . I then chatted today just wondering which rooms do they upgrade titanium to if available and they said best comp is grand luxe saying that don't give suites just 2 category upgrade to grand luxe.
how is that not a flat out violation of marriott t and c?
how is that not a flat out violation of marriott t and c?